https://docs.au.xarios.cloud/en-us/ci/ Recent content in Conversational Intelligence on ~.Dimensions.~ Hugo -- gohugo.io https://docs.au.xarios.cloud/en-us/ci/scoring/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.au.xarios.cloud/en-us/ci/scoring/ Score Results # This view is designed to provide insight into the topics that are being discussed in your calls. This can be used to identify common topics that are being discussed, which can help to identify potential issues or areas for improvement. Clicking on a topic will show you a list of calls that have been tagged with that topic, allowing you to quickly review the calls that are relevant to that topic. https://docs.au.xarios.cloud/en-us/ci/silence/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.au.xarios.cloud/en-us/ci/silence/ Silence in Conversations # This view is designed to provide information about periods of silence during calls. This can be used to identify potential issues with call handling, such as agents that are not engaging with customers or customers that are not being given the opportunity to speak. https://docs.au.xarios.cloud/en-us/ci/topics/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.au.xarios.cloud/en-us/ci/topics/ Topic Analysis # This view is designed to provide insight into the topics that are being discussed in your calls. This can be used to identify common topics that are being discussed, which can help to identify potential issues or areas for improvement. Clicking on a topic will show you a list of calls that have been tagged with that topic, allowing you to quickly review the calls that are relevant to that topic.