https://docs.au.xarios.cloud/en-us/conversations/ Recent content in Conversations on ~.Dimensions.~ Hugo -- gohugo.io https://docs.au.xarios.cloud/en-us/conversations/recording_playback/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.au.xarios.cloud/en-us/conversations/recording_playback/ Recording Playback # If a selected call has been recorded and you have permission to access it, the recording player should show within the conversation view for any selected call: To playback the call, simply click on the play icon. The recording will then play through the embedded media player. Document note If a call has been held/retrieved or has had the recording stopped and restarted, there may be multiple recordings for a single call. https://docs.au.xarios.cloud/en-us/conversations/transcription/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.au.xarios.cloud/en-us/conversations/transcription/ Transcription & Summary # If transcription has been enabled on your account, you can view the transcription of calls along with a summary of the conversation. Transcription can be enabled on a user by user basis. A summary of the conversation will be displayed on the 'Overview' tab of the conversation view. The summary will include a brief synopsis of the call and the general content. A copy of the summary can be copied to the clipboard by clicking on the copy icon in the top-right of the summary box. https://docs.au.xarios.cloud/en-us/conversations/keywords_and_topics/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.au.xarios.cloud/en-us/conversations/keywords_and_topics/ Keywords & Topics # If the Conversational Intelligence features are enabled and configured, you can view the keywords, topics and sentiment data for each call within the 'Conversations' section of the portal. This data is displayed in the right-hand panel of the conversation view: Document note Keywords, Topics & Sentiment data is only available if you have the Conversational Intelligence features enabled and configured. If you cannot see this data, please check with your administrator to ensure you have the correct permissions and that the features are configured correctly.