https://docs.au.xarios.cloud/en-us/gettingstarted/conversationalintelligence/ Recent content in Conversational Intelligence on ~.Dimensions.~ Hugo -- gohugo.io https://docs.au.xarios.cloud/en-us/gettingstarted/conversationalintelligence/topicanalysis/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.au.xarios.cloud/en-us/gettingstarted/conversationalintelligence/topicanalysis/ Topic Analysis # Topic Analysis automatically identifies the subjects being discussed across your calls. Rather than relying on manually tagged data or keyword searches, topics are extracted directly from the transcription by AI — surfacing what is actually being talked about, even when you did not know to look for it. How Topics are Generated # After a call is transcribed, the AI reads the full conversation and identifies the dominant subject being discussed, assigning it as the 'Primary Topic' for the call. https://docs.au.xarios.cloud/en-us/gettingstarted/conversationalintelligence/sentimentanalysis/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.au.xarios.cloud/en-us/gettingstarted/conversationalintelligence/sentimentanalysis/ Sentiment Analysis # Sentiment Analysis measures the tone of a conversation — whether the language being used is positive, neutral, or negative. Rather than giving a single score for the whole call, ~.Dimensions.~ tracks sentiment separately for the customer and the user, and follows how it changes throughout the conversation. How Sentiment is Measured # After a call is transcribed, the AI evaluates the language used by each speaker across the conversation. https://docs.au.xarios.cloud/en-us/gettingstarted/conversationalintelligence/keywords/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs.au.xarios.cloud/en-us/gettingstarted/conversationalintelligence/keywords/ Keywords # While Topic Analysis and Sentiment are driven entirely by AI, Keywords give you direct control over what you want to monitor. A keyword rule defines one or more specific words or phrases that ~.Dimensions.~ should look for in transcribed calls. When a match is found, the call is tagged and the matching text is highlighted in the conversation view. Keywords bridge the gap between open-ended AI discovery and targeted, policy-driven monitoring.