Requirements

Requirements #

This section outlines the requirements for running Connect for Windows.

Dimensions #

Users must be assigned the following roles/permissions in order to use Connect:

  • Essential or Professional1 User
  • Website Access
  • Connect Client
  • Connect Softphone2
Information Circle info
Some of the roles above are billable items on the Dimensions system. Please contact your reseller for information on pricing.

Operating System #

Connect is supported on the following operating system (only 64bit operating systems are supported):

  • Microsoft Windows 10 1903 (10.0.18362.0) release or higher.

External Communication #

Connect communicates with Dimensions services for authentication and call events. Connections to Dimensions services are made from the user's computer using the standard HTTPS port (443).

If outgoing internet access is restricted for users, Connect will need to be granted access to the following domain:

https://*.xarios.cloud

Network Requirements #

The following network ports are used by the solution:

Area Port(s) Protocol Description
General Connectivity 443 HTTPS Standard HTTPS connection for all user sessions.
Softphone Audio 7078-7079 UDP Local media ports for softphone audio communication.
Softphone Video 9078-9079 UDP Local media ports for softphone video communication.

  1. A Professional license is required to access the softphone features of the solution. ↩︎

  2. The softphone permission is only required if the user needs access softphone features. ↩︎