Platform Types

Platform Types #

The feature matrix below highlights the differences in the features available on each platform type Dimensions supports:

Type Live
Call Data		 Call Recording
Playback		 Reporting
Limitations		 User
Interaction
Kazoo ✔ ✔
  • No Limitations
  • All Interactions Supported
3CX ✔ ✔
  • No Hold Time Reporting
  • No Voicemail Reporting
  • No Steal Support
Microsoft Teams ✘ ✔
  • No Ring/Hold Time Reporting
  • No Transfer Reporting
  • No Voicemail Reporting
  • No Interactions Supported
Information Circle info
If Dimensions is collecting data from multiple platforms, different features will be available depending on the platform the user/calls exist on.