All Fields #

The table below provides a description of each field available on the system and an overview of which reports/tiles can display the field.

Active Calls #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Active Call' stats are also restricted by customer license level and user roles.

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Active Calls (callsActive)	double	The total number of active calls (any call whether ringing, queued, held or in progress, external calls only).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Calls (inc. IC) (callsActiveIncInt)	double	The total number of active calls (any call whether ringing, queued, held or in progress, including internal calls).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Incoming Calls (callsActiveIn)	double	The total number of incoming active calls (any call whether ringing, queued, held or in progress, external calls only).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Internal Calls (callsActiveInt)	double	The total number of internal active calls (any call whether ringing, queued, held or in progress).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Outgoing Calls (callsActiveOut)	double	The total number of outgoing active calls (any call whether ringing, queued, held or in progress, external calls only).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Active Trunk-Trunk Calls (callsTrunkToTrunk)	double	The total number of active trunk to trunk calls, whether ringing, queued, held or in progress.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Connected Calls (callsInProgress)	double	The total number of active calls that are currently in the 'Connected' state (external calls only).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Connected Calls (inc. IC) (callsInProgressIncInt)	double	The total number of active calls that are currently in the 'Connected' state, including internal calls.	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Incoming Connected Calls (callsInProgressIn)	double	The total number of incoming active calls that are currently in the 'Connected' state (external calls only).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Incoming On Hold Calls (callsHeldIn)	double	The total number of incoming active calls that are currently in the 'Hold' state (external calls only).	~.pbx.kazoo.name.~, Teams	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Incoming Parked Calls (callsParkedIn)	double	The total number of incoming parked calls (external calls only).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Incoming Ringing Calls (callsRingingIn)	double	The total number of incoming active calls that are currently in the 'Ringing' state (external calls only).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Internal Connected Calls (callsInProgressInt)	double	The total number of internal active calls that are currently in the 'Connected' state.	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Internal On Hold Calls (callsHeldInt)	double	The total number of internal active calls that are currently in the 'Hold' state.	~.pbx.kazoo.name.~, Teams	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Internal Parked Calls (callsParkedInt)	double	The total number of internal parked calls.	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Internal Ringing Calls (callsRingingInt)	double	The total number of internal active calls that are currently in the 'Ringing' state.	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Longest Active (longestActive)	double	Duration of the longest active call, whether ringing, held or connected (external calls only).	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Active (inc. IC) (longestActiveIncInt)	double	Duration of the longest active call, whether ringing, held or connected (including internal calls).	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Connected (longestInProgress)	double	The talk time of the longest connected active call (external calls only).	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Connected (inc. IC) (longestInProgressIncInt)	double	The talk time of the longest connected active call (including internal calls).	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Connected Trunk-Trunk (longestInProgressTrnkTrnk)	double	The talk time of the longest connected active trunk to trunk call.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Longest Parked Call (longestParked)	double	Duration of the longest parked call (external calls only).	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Parked Call+IC (longestParkedIncInt)	double	Duration of the longest parked call, including internal calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Ringing (longestRinging)	double	The ring time of the longest ringing active call (external calls only).	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Ringing (inc. IC) (longestRingingIncInt)	double	The ring time of the longest ringing active call (including internal calls).	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Waiting (longestWaiting)	double	The combined ring/queue time of the longest ringing/waiting call (external calls only).	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
Longest Waiting (inc. IC) (longestWaitingIncInt)	double	The combined ring/queue time of the longest ringing/waiting call (including internal calls).	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids Queue
On Hold Calls (callsHeld)	double	The total number of active calls that are currently in the 'Hold' state (external calls only).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
On Hold Calls (inc. IC) (callsHeldIncInt)	double	The total number of active calls that are currently in the 'Hold' state, including internal calls.	~.pbx.kazoo.name.~, Teams	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Outgoing Connected Calls (callsInProgressOut)	double	The total number of outgoing active calls that are currently in the 'Connected' state (external calls only).	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Outgoing On Hold Calls (callsHeldOut)	double	The total number of outgoing active calls that are currently in the 'Hold' state (external calls only).	~.pbx.kazoo.name.~, Teams	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Outgoing Parked Calls (callsParkedOut)	double	The total number of outgoing parked calls (external calls only).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Outgoing Ringing Calls (callsRingingOut)	double	The total number of outgoing active calls that are currently in the 'Ringing' state (external calls only).	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Parked Calls (callsParked)	double	The total number of parked calls (external calls only).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Parked Calls (inc. IC) (callsParkedIncInt)	double	The total number of parked calls, including internal calls.	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Queuing Calls (callsQueuing)	double	The total number of active calls that are currently in the 'Queuing' state (external calls only).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Ringing Calls (callsRinging)	double	The total number of active calls that are currently in the 'Ringing' state (external calls only).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Ringing Calls (inc. IC) (callsRingingIncInt)	double	The total number of active calls that are currently in the 'Ringing' state, including internal calls.	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Waiting Calls (callsWaiting)	double	The total number of active calls that are currently in the 'Ringing' or 'Queuing' state (external calls only).	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue

Agent Status #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Agent/User/Queue Status' stats are also restricted by customer license level and user roles.

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Agents Busy on ACD calls (activeTotBusyAcdCount)	double	The total number of on duty agents that are currently 'Busy' on ACD calls.	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Agents Busy on Non ACD calls (activeTotBusyNonAcdCount)	double	The total number of on duty agents that are currently 'Busy' on non-ACD calls.	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Agents in Away state (activeTotAwayCount)	double	The total number of on duty agents that are currently in the 'Away' state.	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Agents in Ready state (activeTotRdyCount)	double	The total number of on duty agents that are currently in the 'Ready' state.	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Agents in Wrap state (activeTotWrapCount)	double	The total number of on duty agents that are currently in the 'Wrap' state.	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue
Agents Logged on (activeTotLogOnCount)	double	The total number of agents that are currently on duty (logged on). Logged on agents can be in any of the ACD states, including 'Ready', 'Busy', 'Away', 'Wrap' & 'Unlicensed'.	All	Not Applicable	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids Queue

Agent Times #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Agent State (agtState)	double (Agent State)	The availability state of an agent at a particular time.	All	Agent Status Detail	Agent
Away Reason (agtAwayReason)	string	Away Reason	All	2 Reports Agent Away Reason Summary Agent Status Detail	Not Applicable
Duration (agtEvtDuration)	double	The length of time an agent was in a particular state.	All	Agent Status Detail	Not Applicable
First Away Time (firstAway)	datetime	The first time that an agent entered the Away state.	All	3 Reports Agent Away Reason Summary Agent Status Summary Agent Summary	Not Applicable
First Logon Time (firstLogon)	datetime	The first time that an agent logged onto the telephone system.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
First Ready Time (firstReady)	datetime	The first time that an agent entered the Ready state.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Last Away Time (lastAway)	datetime	The last time that an agent went into the Away state	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Last Logoff Time (lastLogoff)	datetime	The last time that an agent logged off the telephone system.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Last Logon Time (lastLogon)	datetime	The last time that an agent logged onto the telephone system.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
The Next Agent State (nextAgentState)	double	The next availability state of an agent at a particular time.	All	Agent Status Detail	Agent
The Previous Agent State (prevAgentState)	double	The previous availability state of an agent at a particular time.	All	Agent Status Detail	Agent
Total Away Count (totAwayCount)	double	The number of times that the agent transitioned into the away state.	All	3 Reports Agent Away Reason Summary Agent Status Summary Agent Summary	Not Applicable
Total Away Time (totAway)	double	The total time an agent has spent in the away state.	All	3 Reports Agent Away Reason Summary Agent Status Summary Agent Summary	Not Applicable
Total Busy ACD Count (totBusyAcdCount)	double	The number of times that the agent transitioned into the busy state for ACD calls.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Total Busy ACD Time (totBusyAcd)	double	The total time an agent has spent in the busy state on ACD calls.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Total Busy Non-ACD Count (totBusyNonAcdCount)	double	The number of times that the agent transitioned into the busy state for Non ACD calls.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Total Busy Non-ACD Time (totBusyNonAcd)	double	The total time an agent has spent in the busy state on Non ACD calls.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Total Logged On Count (totLogOnCount)	double	The number of times the agent has logged onto the telephone system.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Total Ready Count (totRdyCount)	double	The number of times the agent transitioned to the ready state.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Total Ready Time (totRdy)	double	The total time an agent has spent in the ready state.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Total Time on Duty (totLogOn)	double	The total time the agent has spent logged onto the telephone system.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Total Wrap Count (totWrapCount)	double	The number of times the agent transitioned into the wrap state.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Total Wrap Time (totWrap)	double	The total time an agent has spent in the wrap state.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable

Agent Times (%) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
% Occupancy Rate (perOcRate)	double	The occupancy rate is the number of Total Time on Duty - Total Ready Time as a percentage of Total Time on Duty.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
% Total Away Reason (perTotAgentAwayStateReason)	double	The percentage spent in this away state for the report.	All	Agent Away Reason Summary	Not Applicable

Agent Times (Average) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Avg Away Time (avgAway)	double	The average time the agent has spent in the away state.	All	3 Reports Agent Away Reason Summary Agent Status Summary Agent Summary	Not Applicable
Avg Busy ACD Time (avgBusyAcd)	double	The average time the agent has spent on an ACD call.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Avg Busy Non-ACD Time (avgBusyNonAcd)	double	The average time the agent has spent on a non-ACD call.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Avg Ready Time (avgRdy)	double	The average time the agent has spent in the ready state.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Avg Time on Duty (avgLogOn)	double	The average time the agent has spent logged on to the telephone system.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Avg Wrap Time (avgWrap)	double	The average time the agent has spent in the wrap state.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable

Agent Times (Max) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Longest Away Time (maxAway)	double	The longest time the agent has spent in the away state.	All	3 Reports Agent Away Reason Summary Agent Status Summary Agent Summary	Not Applicable
Longest Busy ACD Time (maxBusyAcd)	double	The longest time the agent has spent on an ACD call.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Longest Busy Non-ACD Time (maxBusyNonAcd)	double	The longest time the agent has spent on a non-ACD call.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Longest Ready Time (maxRdy)	double	The longest time the agent has spent in the ready state.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Longest Time on Duty (maxLogOn)	double	The longest time the agent has spent logged on to the telephone system.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable
Longest Wrap Time (maxWrap)	double	The longest time the agent has spent in the wrap state.	All	2 Reports Agent Status Summary Agent Summary	Not Applicable

Call Info #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Abandoned (lost)	boolean	An incoming call that was not answered by a device/agent/user or relevant Mailbox/Voicemail.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Answered (ans)	boolean	Indicates whether the call or call segment was answered or not (Yes or No).	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Area Code (cliArea)	string	The area code for the Caller ID number.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Area Code Teams Call List Teams Call List (User)	Not Applicable
Billing Code (bill)	string	The billing code that was set against this call.	3CX	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Billing Code Teams Call List	Not Applicable
Call Direction (callDir)	double (Call Direction)	The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Call Type (callType)	double (Call Type)	The type of call, either Internal (intercom [IC]) or External.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Caller ID Name (cliName)	string	The name provided by the network provider as being associated with the Caller ID.	All	19 Reports Call Cost by Number Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Number Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers	Not Applicable
Caller ID Received (cliRcvd)	boolean	Indicates whether a Caller ID was received for the call (Yes or No).	All	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List Teams Call List (User)	Not Applicable
Conference (conference)	boolean	The call was part of a conference.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Country (cliCntry)	string	The country for the Caller ID number.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Country Calls by State/Province Teams Call List Teams Call List (User)	Not Applicable
DDI Name (ddiName)	string	The name provided by the communications system as being associated with the Direct Inward Dial number for the call.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by DDI Teams Call List Teams Call List (User)	Not Applicable
DDI Name/Presentation Name (dstName)	string	The DDI name or the presentation number name.	All	8 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Service Number Teams Call List	Not Applicable
DDI/Presentation Number (dstNum)	string	The DDI number or the presentation number.	All	8 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Service Number Teams Call List	Not Applicable
Direct Inward Dial (ddi)	string	The significant Direct Inward Dial (DDI) digits received from the network provider to identify a call originated via a particular DDI number.	All	16 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by DDI Teams Call List Teams Call List (User)	Not Applicable
Location (cliLoc)	string	The location for the Caller ID number.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Location Teams Call List Teams Call List (User)	Not Applicable
Number Type (cliType)	double (Number Type)	The type (Local, National or International) for the Caller ID number.	All	15 Reports Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Number Type Teams Call List Teams Call List (User)	Not Applicable
Outgoing Caller ID (outCli)	string	The telephone number presented on an outgoing call.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Teams Call List	Not Applicable
Outgoing Caller ID Name (outCliName)	string	The name presented on an outgoing call.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Teams Call List	Not Applicable
Outside Number (cli)	string	The telephone number associated with this call. This applies to external calls only.	All	19 Reports Call Cost by Number Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Number Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers	Not Applicable
Overflowed In (ovfIn)	boolean	Indicates whether the call overflowed in from a queue or group.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Overflowed Out (ovfOut)	boolean	Indicates whether the call overflowed out to another location.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Parked Lost (parkdLst)	boolean	Indicates if the call was lost whilst parked.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Parked? (parkd)	boolean	Indicates whether the call or call segment was parked or not (Yes or No).	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
PSTN Call (pstn)	boolean	Flag to indicate that this is part of a PSTN call.	All	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List Teams Call List (User)	Not Applicable
Recorded (hasRec)	boolean	Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Refused (ref)	boolean	Call was refused, not answered by an Agent/User it was presented to (but may have been answered by another).	All	2 Reports Call List (User Recorded Calls) Call List (User)	Not Applicable
Route Path Name (routePathName)	string	The Contact Name with the addition of any route information which has been pre-pended by the PBX.	~.pbx.kazoo.name.~, Teams	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Incoming Calls by Route Path Name Teams Call List	Not Applicable
Route Path Number (routePathId)	string	The Outside Number with the addition of any route information which has been pre-pended by the PBX.	~.pbx.kazoo.name.~, Teams	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Incoming Calls by Route Path Number Teams Call List	Not Applicable
Segments (segCount)	double	The sequence number of a specific call segment within a call.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Short Answered (short)	boolean	A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls.	All	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List Teams Call List (User)	Not Applicable
Short Ringing (aband)	boolean	A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Short Ringing Outbound (abandOut)	boolean	A call is designated as Short Ringing when it is not answered, outbound and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
State (cliState)	string	The state/province for the Caller ID number (NANPA region only).	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by State/Province Teams Call List Teams Call List (User)	Not Applicable
Transferred In (xfrIn)	boolean	Indicates whether the call was transferred in from another device.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred Out (xfrOut)	boolean	Indicates whether the call was transferred out to another device.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Trunk to Trunk (trnkToTrnk)	boolean	A call that includes both an incoming and outgoing trunks.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable

Call Info (Advanced) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Account ID (siteId)	string	The ID of the communication system being monitored.	All	41 Reports Agent Away Reason Summary Agent Status Detail Agent Status Summary Agent Summary Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Account Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Performance By Name Queue Performance By Number Service Level by Account Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable
Account Name (siteName)	string	The name of the communication system being monitored.	All	41 Reports Agent Away Reason Summary Agent Status Detail Agent Status Summary Agent Summary Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Account Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Performance By Name Queue Performance By Number Service Level by Account Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable
Call ID (callId)	string	The telephone system's unique ID for this call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Connection ID (connId)	string	The unique ID of the connection.	All	2 Reports Call List (User Recorded Calls) Call List (User)	Not Applicable
Document ID (docId)	exactstring	Document ID.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
End Cause (endCause)	string (End Cause)	The end event reason code received from the telephone system in relation to this call	All	7 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Call List (User Recorded Calls) Call List (User)	Not Applicable
Hang-up Cause (hangupCause)	string	The call Hang-up Cause provided by the communications platform.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List	Not Applicable
Interaction ID (intId)	string	The PBX Interaction ID.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Media Server (mediaSrv)	string	The media server that handled the call on the Pbx.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
PBX Type (pbxType)	string (PBX Type)	The type of PBX the call was made on.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Recording ID (recordingRef)	string	The call recording ID.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
SIP Call ID (sipCallId)	string	The unique SIP Call ID for the call leg.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Start Cause (startCause)	existdouble	The start event reason code received from the telephone system in relation to this call	All	2 Reports Call List (User Recorded Calls) Call List (User)	Not Applicable

Call Rates #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
All Calls Rate (rateTotCalls)	double	The call rate for the period of the report for the total number of calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Answered Calls Rate (rateTotAns)	double	The call rate for the period of the report for the total number of answered calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Completed Calls Rate (rateTotComp)	double	The call rate for the period of the report for the total number of completed calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Incoming Answered Rate (rateTotInAns)	double	The call rate for the period of the report for the total number of incoming answered calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Incoming Calls Rate (rateTotIn)	double	The call rate for the period of the report for the total number of incoming calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Incoming Completed Rate (rateTotInComp)	double	The call rate for the period of the report for the total number of completed calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Incoming Parked Calls Rate (rateTotInParkd)	double	The call rate for the period of the report for the total number of incoming parked calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Incoming Unanswered Rate (rateTotInUnAns)	double	The call rate for the period of the report for the total number of incoming unanswered calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Outgoing Answered Rate (rateTotOutAns)	double	The call rate for the period of the report for the total number of outgoing answered calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Outgoing Calls Rate (rateTotOut)	double	The call rate for the period of the report for the total number of outgoing calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Outgoing Completed Rate (rateTotOutComp)	double	The call rate for the period of the report for the total number of outgoing completed calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Outgoing Parked Calls Rate (rateTotOutParkd)	double	The call rate for the period of the report for the total number of outgoing parked calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Outgoing Unanswered Rate (rateTotOutUnAns)	double	The call rate for the period of the report for the total number of outgoing unanswered calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Parked Calls Rate (rateTotParkd)	double	The call rate for the period of the report for the total number of parked calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Refused Calls Rate (rateTotRef)	double	The call rate for the period of the report for the total number of refused calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Unanswered Calls Rate (rateTotUnAns)	double	The call rate for the period of the report for the total number of unanswered calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable

Call Rates (inc. IC) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
All Calls Rate (inc. IC) (rateTotCallsIncInt)	double	The call rate for the period of the report for the total number of calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Answered Calls Rate (inc. IC) (rateTotAnsIncInt)	double	The call rate for the period of the report for the total number of answered calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Completed Calls Rate (inc. IC) (rateTotCompIncInt)	double	The call rate for the period of the report for the total number of completed calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Incoming Answered Rate (inc. IC) (rateTotInAnsIncInt)	double	The call rate for the period of the report for the total number of incoming answered calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Incoming Calls Rate (inc. IC) (rateTotInIncInt)	double	The call rate for the period of the report for the total number of incoming calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Incoming Completed Rate (inc. IC) (rateTotInCompIncInt)	double	The call rate for the period of the report for the total number of completed calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Incoming Unanswered Rate (inc. IC) (rateTotInUnAnsIncInt)	double	The call rate for the period of the report for the total number of incoming unanswered calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Outgoing Answered Rate (inc. IC) (rateTotOutAnsIncInt)	double	The call rate for the period of the report for the total number of outgoing answered calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Outgoing Calls Rate (inc. IC) (rateTotOutIncInt)	double	The call rate for the period of the report for the total number of outgoing calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Outgoing Completed Rate (inc. IC) (rateTotOutCompIncInt)	double	The call rate for the period of the report for the total number of outgoing completed calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Outgoing Unanswered Rate (inc. IC) (rateTotOutUnAnsIncInt)	double	The call rate for the period of the report for the total number of outgoing unanswered calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Refused Calls Rate (inc. IC) (rateTotRefIncInt)	double	The call rate for the period of the report for the total number of refused calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Unanswered Calls Rate (inc. IC) (rateTotUnAnsIncInt)	double	The call rate for the period of the report for the total number of unanswered calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable

Call Tag Data #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Tag Value (tagValue)	string	The value of the interaction tag	All	Call Tag Summary	Not Applicable

Call Times #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Answer Time (answer)	datetime	The time and date that this call or call segment was answered. This will be empty if the call was not answered.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Call Duration (duration)	double	The total duration for this call or call segment including ring, hold and talk durations.	All	19 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Duration Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable
Conference/Meeting Early Start (confPre)	double	The conference or meeting early start time.	Teams	2 Reports Teams Call List Teams Call List (User)	Not Applicable
Conference/Meeting Scheduled Duration (confSchDur)	double	The conference or meeting number scheduled duration.	Teams	3 Reports Teams Call List Teams Call List (User) Teams Calls by Meeting	Not Applicable
Conference/Meeting Scheduled End Time (confEnd)	datetime	The conference or meeting scheduled end time.	Teams	2 Reports Teams Call List Teams Call List (User)	Not Applicable
Conference/Meeting Scheduled Start Time (confStart)	datetime	The conference or meeting scheduled start time.	Teams	2 Reports Teams Call List Teams Call List (User)	Not Applicable
End Time (end)	datetime	The time of day that this call or call segment ended.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
First Answer Time (minAnswerTime)	datetime	The first time a call was answered during the report period.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	3 Tiles Grids User Agent Queue
First End Time (minEndTime)	datetime	The first time a call ended during the report period.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	3 Tiles Grids User Agent Queue
First Start Time (minStartTime)	datetime	The first time a call started during the report period.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	3 Tiles Grids User Agent Queue
Hold Time (hold)	double	The total time this call segment spent on hold.	~.pbx.kazoo.name.~, Teams	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Hold Time Teams Call List	Not Applicable
Last Answer Time (maxAnswerTime)	datetime	The time the last call was answered during the report period.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	3 Tiles Grids User Agent Queue
Last Answered End Time (maxAnsweredEndTime)	datetime	The time the last answered call ended during the report period (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	3 Tiles Grids User Agent Queue
Last End Time (maxEndTime)	datetime	The time the last call ended during the report period.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	3 Tiles Grids User Agent Queue
Last Start Time (maxStartTime)	datetime	The time the last call started during the report period.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	3 Tiles Grids User Agent Queue
Parked Time (park)	double	The total time this call segment spent parked.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List	Not Applicable
Poll Attempts (polls)	double	The number of times queue calls was presented to an agent	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Ring Time (ring)	double	The ring duration of the call or call segment.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Ring Time Teams Call List	Not Applicable
Start Time (start)	datetime	The time the call or call segment started ringing.	All	35 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Detail Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Month Calls by Time Calls by Week Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Trunk Usage	Not Applicable
Talk Time (talk)	double	The duration this call segment was in the answered state.	All	18 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Talk Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable

Call Times (%) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
% Hold Time (perHoldTimeOfCallTime)	double	The Total Hold Time as a percentage of Total Call Duration (external calls only).	~.pbx.kazoo.name.~, Teams	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Hold Time (inc. IC) (perHoldTimeOfCallTimeIncInt)	double	The Total Hold Time (inc. IC) as a percentage of Total Call Duration (inc. IC).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Parked Time (perParkTimeOfCallTime)	double	The Total Parked Time as a percentage of Total Call Duration (external calls only).	All	62 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Parked Time (inc. IC) (perParkTimeOfCallTimeIncInt)	double	The Total Parked Time (inc. IC) as a percentage of Total Call Duration (inc. IC).	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Ring Time (perRingTimeOfCallTime)	double	The Total Ring Time as a percentage of Total Call Duration (external calls only).	All	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Ring Time (inc. IC) (perRingTimeOfCallTimeIncInt)	double	The Total Ring Time as a percentage of Total Call Duration (inc. IC).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Talk Time (perTalkTimeOfCallTime)	double	The Talk Time as a percentage of Total Call time (external calls only).	All	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Talk Time (inc. IC) (perTalkTimeOfCallTimeIncInt)	double	The Talk Time as a percentage of Total Call time including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue

Call Times (Average) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Avg Call Duration (avgCallTime)	double	The average call duration for all external calls, whether they were answered or not. This includes all incoming and outgoing calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Conferences Overran (avgConfOvr)	double	The average time a conference or meeting overran their scheduled time (external calls only).	Teams	Not Applicable	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Customer Sentiment (avgCust)	double	The average customer sentiment score for all calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Customer Sentiment Incoming (avgCustIn)	double	The average customer sentiment score for all incoming calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Customer Sentiment Outgoing (avgCustOut)	double	The average customer sentiment score for all outgoing calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Customer Sentiment Trend (avgCustTrd)	double	The average customer sentiment trend score for all calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Customer Sentiment Trend Incoming (avgCustTrdIn)	double	The average customer sentiment trend score for all incoming calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Customer Sentiment Trend Outgoing (avgCustTrdOut)	double	The average customer sentiment trend score for all outgoing calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Customer Speaking Time (avgCustSpk)	double	The average time customers were speaking for all calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Customer Speaking Time Incoming (avgCustSpkIn)	double	The average time customers were speaking for all incoming calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Customer Speaking Time Outgoing (avgCustSpkOut)	double	The average time customers were speaking for all outgoing calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Hold Time (avgHoldTime)	double	The average hold duration for all calls (external calls only).	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Hold Time In (avgHoldTimeIn)	double	The average hold duration for all incoming calls (external calls only).	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Hold Time Out (avgHoldTimeOut)	double	The average hold duration for all outgoing calls (external calls only).	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Avg Idle Duration (avgIdleTime)	double	The average idle duration for the User for this time period (external calls only).	All	15 Reports Call Cost by User Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by User	Not Applicable
Avg Incoming Call Duration (avgCallTimeIn)	double	The average call duration for all incoming calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Outgoing Call Duration (avgCallTimeOut)	double	The average call duration for all outgoing calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Avg Parked Time (avgParkTime)	double	The average parked duration for all calls (external calls only).	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Avg Parked Time Abandoned (avgParkTimeLost)	double	The average parked duration for an adandoned call (external calls only).	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Avg Parked Time In (avgParkTimeIn)	double	The average parked duration for all incoming calls (external calls only).	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Avg Parked Time Out (avgParkTimeOut)	double	The average parked duration for all outgoing calls (external calls only).	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Avg Ring Time (avgRingTime)	double	The average amount of time calls spend ringing (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Ring Time Abandoned (avgRingTimeLost)	double	The average amount of ring time on Abandoned calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Ring Time In (avgRingTimeIn)	double	The average amount of ring time on incoming calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Ring Time Out (avgRingTimeOut)	double	The average amount of ring time on outgoing calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Avg Silence Time (avgSil)	double	The average silence time for all calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Silence Time Incoming (avgSilIn)	double	The average silence time for all incoming calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Silence Time Outgoing (avgSilOut)	double	The average silence time for all outgoing calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Talk Time (avgTalkTime)	double	The average talk time for all calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Talk Time In (avgTalkTimeIn)	double	The average talk time for all incoming calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Talk Time Out (avgTalkTimeOut)	double	The average talk time for all outgoing calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Avg User Sentiment (avgUsr)	double	The average user sentiment score for all calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg User Sentiment Incoming (avgUsrIn)	double	The average user sentiment score for all incoming calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg User Sentiment Outgoing (avgUsrOut)	double	The average user sentiment score for all outgoing calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg User Sentiment Trend (avgUsrTrd)	double	The average user sentiment trend score for all calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg User Sentiment Trend Incoming (avgUsrTrdIn)	double	The average user sentiment trend score for all incoming calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg User Sentiment Trend Outgoing (avgUsrTrdOut)	double	The average user sentiment trend score for all outgoing calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg User Speaking Time (avgUsrSpk)	double	The average time users were speaking for all calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg User Speaking Time Incoming (avgUsrSpkIn)	double	The average time users were speaking for all incoming calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Avg User Speaking Time Outgoing (avgUsrSpkOut)	double	The average time users were speaking for all outgoing calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable

Call Times (Average) (inc. IC) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Avg Call Duration (inc. IC) (avgCallTimeIncInt)	double	The average call duration for all calls, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Conferences Overran (inc. IC) (avgConfOvrIncInt)	double	The average time a conference or meeting overran their scheduled time, including internal calls.	Teams	Teams Calls by Meeting	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Hold Time (inc. IC) (avgHoldTimeIncInt)	double	The average hold duration for all calls including internal calls.	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Hold Time In (inc. IC) (avgHoldTimeInIncInt)	double	The average hold duration for all incoming calls including internal calls.	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Hold Time Out (inc. IC) (avgHoldTimeOutIncInt)	double	The average hold duration for all outgoing calls including internal calls.	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Idle Duration (inc. IC) (avgIdleTimeIncInt)	double	The average idle duration for this User for this time period (including internal call).	All	15 Reports Call Cost by User Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by User	Not Applicable
Avg Incoming Call Duration (inc. IC) (avgCallTimeInIncInt)	double	The average call duration for all incoming calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Outgoing Call Duration (inc. IC) (avgCallTimeOutIncInt)	double	The average call duration for all outgoing calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Avg Parked Time (inc. IC) (avgParkTimeIncInt)	double	The average parked duration for all calls including internal calls.	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Avg Parked Time In (inc. IC) (avgParkTimeInIncInt)	double	The average parked duration for all incoming calls including internal calls.	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Avg Parked Time Out (inc. IC) (avgParkTimeOutIncInt)	double	The average parked duration for all outgoing calls including internal calls.	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Avg Ring Time (inc. IC) (avgRingTimeIncInt)	double	The average amount of ring time on calls, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Ring Time In (inc. IC) (avgRingTimeInIncInt)	double	The average amount of ring time on incoming calls, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Ring Time Out (inc. IC) (avgRingTimeOutIncInt)	double	The average amount of ring time on outgoing calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Talk Time (inc. IC) (avgTalkTimeIncInt)	double	The average talk time for all calls ,including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Talk Time In (inc. IC) (avgTalkTimeInIncInt)	double	The average talk time for all incoming calls, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Avg Talk Time Out (inc. IC) (avgTalkTimeOutIncInt)	double	The average talk time for all outgoing calls, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable

Call Times (Min/Max) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Longest Call Duration (maxCallTime)	double	The duration of the call with the longest duration (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Hold Time (maxHoldTime)	double	The longest a call was on hold (external calls only).	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Hold Time In (maxHoldTimeIn)	double	The longest an incoming call was on hold (external calls only).	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Hold Time Out (maxHoldTimeOut)	double	The longest an outgoing call was on hold (external calls only).	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Longest Incoming Call Duration (maxCallTimeIn)	double	The duration of the call with the longest duration (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Outgoing Call Duration (maxCallTimeOut)	double	The longest duration for a single outgoing call (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Longest Parked Time (maxParkTime)	double	The longest a call was parked (external calls only).	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Longest Parked Time Abandoned (maxParkTimeLost)	double	The longest a call was parked that was abandoned.	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Longest Parked Time In (maxParkTimeIn)	double	The longest an incoming call was parked (external calls only).	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Longest Parked Time Out (maxParkTimeOut)	double	The longest an outgoing call was parked (external calls only).	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Longest Ring Time (maxRingTime)	double	The longest any call was ringing (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Ring Time Abandoned (maxRingTimeLost)	double	The ring time of the longest ringing abandoned call.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Ring Time In (maxRingTimeIn)	double	The longest any incoming call was ringing (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Ring Time Out (maxRingTimeOut)	double	The longest any outgoing call was ringing (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Longest Talk Time (maxTalkTime)	double	The longest time a single call spent in the talking state (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Talk Time In (maxTalkTimeIn)	double	The longest time a single incoming call spent in the talking state (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Talk Time Out (maxTalkTimeOut)	double	The longest time a single outgoing call spent in the connected state (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Max Conferences Overran (maxConfOvr)	double	The longest time a conference or meeting overran their scheduled time (external calls only).	Teams	Not Applicable	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Max Customer Sentiment (maxCust)	double	The highest customer sentiment score for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max Customer Sentiment Incoming (maxCustIn)	double	The highest customer sentiment score for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max Customer Sentiment Outgoing (maxCustOut)	double	The highest customer sentiment score for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max Customer Sentiment Trend (maxCustTrd)	double	The highest customer sentiment trend score for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max Customer Sentiment Trend Incoming (maxCustTrdIn)	double	The highest customer sentiment trend score for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max Customer Sentiment Trend Outgoing (maxCustTrdOut)	double	The highest customer sentiment trend score for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max Customer Speaking Time (maxCustSpk)	double	The longest time a customer was speaking for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max Customer Speaking Time Incoming (maxCustSpkIn)	double	The longest time a customer was speaking for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max Customer Speaking Time Outgoing (maxCustSpkOut)	double	The longest time a customer was speaking for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max Silence Time (maxSil)	double	The longest silence time for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max Silence Time Incoming (maxSilIn)	double	The longest silence time for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max Silence Time Outgoing (maxSilOut)	double	The longest silence time for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max User Sentiment (maxUsr)	double	The highest user sentiment score for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max User Sentiment Incoming (maxUsrIn)	double	The highest user sentiment score for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max User Sentiment Outgoing (maxUsrOut)	double	The highest user sentiment score for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max User Sentiment Trend (maxUsrTrd)	double	The highest user sentiment trend score for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max User Sentiment Trend Incoming (maxUsrTrdIn)	double	The highest user sentiment trend score for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max User Sentiment Trend Outgoing (maxUsrTrdOut)	double	The highest user sentiment trend score for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max User Speaking Time (maxUsrSpk)	double	The longest time a user was speaking for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max User Speaking Time Incoming (maxUsrSpkIn)	double	The longest time a user was speaking for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Max User Speaking Time Outgoing (maxUsrSpkOut)	double	The longest time a user was speaking for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min Customer Sentiment (minCust)	double	The lowest customer sentiment score for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min Customer Sentiment Incoming (minCustIn)	double	The lowest customer sentiment score for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min Customer Sentiment Outgoing (minCustOut)	double	The lowest customer sentiment score for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min Customer Sentiment Trend (minCustTrd)	double	The lowest customer sentiment trend score for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min Customer Sentiment Trend Incoming (minCustTrdIn)	double	The lowest customer sentiment trend score for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min Customer Sentiment Trend Outgoing (minCustTrdOut)	double	The lowest customer sentiment trend score for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min Customer Speaking Time (minCustSpk)	double	The shortest time a customer was speaking for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min Customer Speaking Time Incoming (minCustSpkIn)	double	The shortest time a customer was speaking for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min Customer Speaking Time Outgoing (minCustSpkOut)	double	The shortest time a customer was speaking for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min Silence Time (minSil)	double	The shortest silence time for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min Silence Time Incoming (minSilIn)	double	The shortest silence time for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min Silence Time Outgoing (minSilOut)	double	The shortest silence time for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min User Sentiment (minUsr)	double	The lowest user sentiment score for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min User Sentiment Incoming (minUsrIn)	double	The lowest user sentiment score for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min User Sentiment Outgoing (minUsrOut)	double	The lowest user sentiment score for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min User Sentiment Trend (minUsrTrd)	double	The lowest user sentiment trend score for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min User Sentiment Trend Incoming (minUsrTrdIn)	double	The lowest user sentiment trend score for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min User Sentiment Trend Outgoing (minUsrTrdOut)	double	The lowest user sentiment trend score for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min User Speaking Time (minUsrSpk)	double	The shortest time a user was speaking for a single call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min User Speaking Time Incoming (minUsrSpkIn)	double	The shortest time a user was speaking for a single incoming call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Min User Speaking Time Outgoing (minUsrSpkOut)	double	The shortest time a user was speaking for a single outgoing call (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Shortest Call Duration (minCallTime)	double	The shortest duration for a single call (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Hold Time (minHoldTime)	double	The shortest hold time for a single call (external calls only).	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Hold Time In (minHoldTimeIn)	double	The shortest hold time for a single incoming call (external calls only).	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Hold Time Out (minHoldTimeOut)	double	The shortest hold time for a single outgoing call (external calls only).	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Shortest Incoming Call Duration (minCallTimeIn)	double	The shortest duration for a single incoming call (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Outgoing Call Duration (minCallTimeOut)	double	The shortest duration for a single outgoing call (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Shortest Parked Time (minParkTime)	double	The shortest parked time for a single call (external calls only).	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Shortest Parked Time Abandoned (minParkTimeLost)	double	The shortest parked time for a single abandoned call (external calls only).	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Shortest Parked Time In (minParkTimeIn)	double	The shortest parked time for a single incoming call (external calls only).	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Shortest Parked Time Out (minParkTimeOut)	double	The shortest parked time for a single outgoing call (external calls only).	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Shortest Ring Time (minRingTime)	double	The shortest ring time for a single call (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Ring Time Abandoned (minRingTimeLost)	double	The shortest ring time for an abandoned call.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Ring Time In (minRingTimeIn)	double	The shortest ring time for a single incoming call (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Ring Time Out (minRingTimeOut)	double	The shortest ring time for a single outgoing call (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Shortest Talk Time (minTalkTime)	double	The shortest time a single call spent in the talking state (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Talk Time In (minTalkTimeIn)	double	The shortest time a single incoming call spent in the talking state (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Talk Time Out (minTalkTimeOut)	double	The shortest time a single outgoing call spent in the talking state (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent

Call Times (Min/Max) (inc. IC) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
First Answer Time (inc. IC) (minAnswerTimeIncInt)	datetime	The first time a call was answered during the report period, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
First End Time (inc. IC) (minEndTimeIncInt)	datetime	The first time a call ended during the report period, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
First Start Time (inc. IC) (minStartTimeIncInt)	datetime	The first time a call started during the report period, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Last Answer Time (inc. IC) (maxAnswerTimeIncInt)	datetime	The time the last call was answered during the report period, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Last Answered End Time (inc. IC) (maxAnsweredEndTimeIncInt)	datetime	The time the last answered call ended during the report period, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Last End Time (inc. IC) (maxEndTimeIncInt)	datetime	The time the last call ended during the report period, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Last Start Time (inc. IC) (maxStartTimeIncInt)	datetime	The time the last call started during the report period, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Longest Call Duration (inc. IC) (maxCallTimeIncInt)	double	The longest duration for a single call, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Hold Time (inc. IC) (maxHoldTimeIncInt)	double	The longest a call was on hold, including internal calls.	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Hold Time In (inc. IC) (maxHoldTimeInIncInt)	double	The longest an incoming call was on hold, including internal calls.	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Longest Hold Time Out (inc. IC) (maxHoldTimeOutIncInt)	double	The longest an outgoing call was on hold, including internal calls.	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Longest Incoming Call Duration (inc. IC) (maxCallTimeInIncInt)	double	The longest duration for a single incoming call, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Longest Outgoing Call Duration (inc. IC) (maxCallTimeOutIncInt)	double	The longest duration for a single outgoing call, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Longest Parked Time (inc. IC) (maxParkTimeIncInt)	double	The longest a call was parked, including internal calls.	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Longest Parked Time In (inc. IC) (maxParkTimeInIncInt)	double	The longest an incoming call was parked, including internal calls.	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Longest Parked Time Out (inc. IC) (maxParkTimeOutIncInt)	double	The longest an outgoing call was parked, including internal calls.	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Longest Ring Time (inc. IC) (maxRingTimeIncInt)	double	The longest any call was ringing, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Ring Time In (inc. IC) (maxRingTimeInIncInt)	double	The longest any incoming call was ringing, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Longest Ring Time Out (inc. IC) (maxRingTimeOutIncInt)	double	The longest any outgoing call was ringing, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Longest Talk Time (inc. IC) (maxTalkTimeIncInt)	double	The longest time a single call spent in the connected state, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Talk Time In (inc. IC) (maxTalkTimeInIncInt)	double	The longest time a single incoming call spent in the connected state, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Longest Talk Time Out (inc. IC) (maxTalkTimeOutIncInt)	double	The longest time a single outgoing call spent in the connected state, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Max Conferences Overran (inc. IC) (maxConfOvrIncInt)	double	The longest time a conference or meeting overran their scheduled time, including internal calls.	All	Teams Calls by Meeting	Not Applicable
Shortest Call Duration (inc. IC) (minCallTimeIncInt)	double	The shortest duration for a single call, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Hold Time (inc. IC) (minHoldTimeIncInt)	double	The shortest hold time for a single call, including internal calls.	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Hold Time In (inc. IC) (minHoldTimeInIncInt)	double	The shortest hold time for a single incoming call, including internal calls.	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Shortest Hold Time Out (inc. IC) (minHoldTimeOutIncInt)	double	The shortest hold time for a single outgoing call, including internal calls.	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Shortest Incoming Call Duration (inc. IC) (minCallTimeInIncInt)	double	The shortest duration for a single incoming call, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Shortest Outgoing Call Duration (inc. IC) (minCallTimeOutIncInt)	double	The shortest duration for a single outgoing call, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Shortest Parked Time (inc. IC) (minParkTimeIncInt)	double	The shortest parked time for a single call, including internal calls.	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Shortest Parked Time In (inc. IC) (minParkTimeInIncInt)	double	The shortest parked time for a single incoming call, including internal calls.	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Shortest Parked Time Out (inc. IC) (minParkTimeOutIncInt)	double	The shortest parked time for a single outgoing call, including internal calls.	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Shortest Ring Time (inc. IC) (minRingTimeIncInt)	double	The shortest ring time for a single call, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Ring Time In (inc. IC) (minRingTimeInIncInt)	double	The shortest ring time for a single incoming call, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Shortest Ring Time Out (inc. IC) (minRingTimeOutIncInt)	double	The shortest ring time for a single outgoing call, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Shortest Talk Time (inc. IC) (minTalkTimeIncInt)	double	The shortest time a single call spent in the talking state, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Talk Time In (inc. IC) (minTalkTimeInIncInt)	double	The shortest time a single incoming call spent in the talking state, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Shortest Talk Time Out (inc. IC) (minTalkTimeOutIncInt)	double	The shortest time a single outgoing call spent in the talking state, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable

Call Times (Top/Bottom) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
% Calls in Bottom X% Talk Time (pctPerBtmXTalk)	double	The number of Calls in Bottom X% Talk Time as a percentage of the total number of All Calls on the report.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
% Calls in Top X% Talk Time (pctPerTopXTalk)	double	The number of Calls in Top X% Talk Time as a percentage of the total number of All Calls on the report.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Average Talk Time (Bottom X%) (avgPerBtmXTalk)	double	The average talk time for calls within the bottom X% of calls ranked by talk time.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Average Talk Time (Top X%) (avgPerTopXTalk)	double	The average talk time for calls within the top X% of calls ranked by talk time.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Calls in Bottom X% Talk Time (cntPerBtmXTalk)	double	The number of calls that fall within the bottom X% when ranked by talk time.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Calls in Top X% Talk Time (cntPerTopXTalk)	double	The number of calls that fall within the top X% when ranked by talk time.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Longest Talk Time (Bottom X%) (maxPerBtmXTalk)	double	The longest talk time for a single call within the bottom X% of calls ranked by talk time.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Longest Talk Time (Top X%) (maxPerTopXTalk)	double	The longest talk time for a single call within the top X% of calls ranked by talk time.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Shortest Talk Time (Bottom X%) (minPerBtmXTalk)	double	The shortest talk time for a single call within the bottom X% of calls ranked by talk time.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Shortest Talk Time (Top X%) (minPerTopXTalk)	double	The shortest talk time for a single call within the top X% of calls ranked by talk time.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Total Talk Time (Bottom X%) (sumPerBtmXTalk)	double	The total talk time for all calls within the bottom X% of calls ranked by talk time.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Total Talk Time (Top X%) (sumPerTopXTalk)	double	The total talk time for all calls within the top X% of calls ranked by talk time.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable

Call Times (Total) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Total Call Duration (totCallTime)	double	The cumulative Call Duration for all calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Total Customer Speaking Time (totCustSpk)	double	The total time customers were speaking for all calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Total Customer Speaking Time Incoming (totCustSpkIn)	double	The total time customers were speaking for all incoming calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Total Customer Speaking Time Outgoing (totCustSpkOut)	double	The total time customers were speaking for all outgoing calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Total Hold Time (totHoldTime)	double	The total call time on hold (external calls only).	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Total Hold Time In (totHoldTimeIn)	double	The total incoming call time on hold (external calls only).	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Total Hold Time Out (totHoldTimeOut)	double	The total outgoing call time on hold (external calls only).	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Total Idle Duration (totIdleTime)	double	The total idle duration for the User for this time period (external calls only).	All	15 Reports Call Cost by User Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by User	Not Applicable
Total Incoming Call Duration (totCallTimeIn)	double	The cumulative Call Duration for all incoming calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Total Outgoing Call Duration (totCallTimeOut)	double	The cumulative Call Duration for all outgoing calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Total Parked Time (totParkTime)	double	The total call time parked (external calls only).	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Total Parked Time In (totParkTimeIn)	double	The total incoming call time parked (external calls only).	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Total Parked Time Out (totParkTimeOut)	double	The total outgoing call time parked (external calls only).	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Total Ring Time (totRingTime)	double	Total time that calls were Ringing (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Total Ring Time Abandoned (totRingTimeLost)	double	Total time that abandoned calls were Ringing.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Total Ring Time In (totRingTimeIn)	double	Total time that incoming calls were Ringing (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Total Ring Time Out (totRingTimeOut)	double	Total time that outgoing calls were Ringing (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Total Silence Time (totSil)	double	The total silence time for all calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Total Silence Time Incoming (totSilIn)	double	The total silence time for all incoming calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Total Silence Time Outgoing (totSilOut)	double	The total silence time for all outgoing calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Total Talk Time (totTalkTime)	double	Total talk time (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Total Talk Time In (totTalkTimeIn)	double	Total incoming talk time (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Total Talk Time Out (totTalkTimeOut)	double	Total outgoing talk time (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Total Talk Time Trunk-Trunk (totTalkTimeTrnkTrnk)	double	The cumulative %%Tlk%% of trunk to trunk calls.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Total User Speaking Time (totUsrSpk)	double	The total time users were speaking for all calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Total User Speaking Time Incoming (totUsrSpkIn)	double	The total time users were speaking for all incoming calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Total User Speaking Time Outgoing (totUsrSpkOut)	double	The total time users were speaking for all outgoing calls (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable

Call Times (Total) (inc. IC) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Total Call Duration (inc. IC) (totCallTimeIncInt)	double	The cumulative Call Duration for all calls, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Total Hold Time (inc. IC) (totHoldTimeIncInt)	double	The total call time on hold including internal calls.	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Total Hold Time In (inc. IC) (totHoldTimeInIncInt)	double	The total incoming call time on hold including internal calls.	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Total Hold Time Out (inc. IC) (totHoldTimeOutIncInt)	double	The total outgoing call time on hold including internal calls.	~.pbx.kazoo.name.~, Teams	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Total Idle Duration (inc. IC) (totIdleTimeIncInt)	double	The total idle duration for the User for this time period (including internal calls).	All	15 Reports Call Cost by User Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by User	Not Applicable
Total Incoming Call Duration (inc. IC) (totCallTimeInIncInt)	double	The cumulative Call Duration for all incoming calls, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Total Outgoing Call Duration (inc. IC) (totCallTimeOutIncInt)	double	The cumulative Call Duration for all outgoing calls, including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Total Parked Time (inc. IC) (totParkTimeIncInt)	double	The total call time parked including internal calls.	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Total Parked Time In (inc. IC) (totParkTimeInIncInt)	double	The total incoming call time parked including internal calls.	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Total Parked Time Out (inc. IC) (totParkTimeOutIncInt)	double	The total outgoing call time parked including internal calls.	All	48 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Total Ring Time (inc. IC) (totRingTimeIncInt)	double	Total time that calls were Ringing including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Total Ring Time In (inc. IC) (totRingTimeInIncInt)	double	Total time that incoming calls were Ringing including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Total Ring Time Out (inc. IC) (totRingTimeOutIncInt)	double	Total time that outgoing calls were Ringing including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent
Total Talk Time (inc. IC) (totTalkTimeIncInt)	double	Total talk time including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Total Talk Time In (inc. IC) (totTalkTimeInIncInt)	double	Total incoming talk time including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Total Talk Time Out (inc. IC) (totTalkTimeOutIncInt)	double	Total outgoing talk time including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable

Call Totals #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Abandoned Calls (totInLost)	double	The total number of Abandoned Calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
All Calls (totCalls)	double	The total number of calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered Calls (totAns)	double	The total number of calls answered (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Calls Causing Repeat Incoming (totRpCIn)	double	The total number of incoming calls that caused a subsequent repeat call from the same caller (CLI) within the configured repeat call period (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Completed Calls (totComp)	double	The total number of completed calls (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	2 Tiles Grids User Agent
Conference Calls (totConf)	double	The total number of conference calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Conference/Meeting Overrun (confOvr)	double	The conference or meeting overrun time.	Teams	2 Reports Teams Call List Teams Call List (User)	Not Applicable
Conferences Overran (totConfOvr)	double	The total number of conference or meetings that overrun their scheduled time (external calls only).	Teams	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Contact Matches (totContMatch)	double	The total number of calls that have one or more contact matches.	All	64 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
Incoming Answered (totInAns)	double	The total number of incoming calls answered (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Incoming Calls (totIn)	double	The total number of incoming calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Charts Over Time
Incoming Completed (totInComp)	double	The total number of incoming completed calls (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	3 Tiles Grids User Agent Queue
Incoming Unanswered (totInUnAns)	double	The total number of incoming calls unanswered (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Incoming with Caller ID (totInWithCli)	double	Total number of Incoming calls with CLI presented.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Outgoing Answered (totOutAns)	double	Total number of Outgoing calls answered (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Charts Over Time
Outgoing Calls (totOut)	double	Total number of Outgoing calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Charts Over Time
Outgoing Completed (totOutComp)	double	Total number of Outgoing calls completed (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	2 Tiles Grids User Agent
Outgoing Unanswered (totOutUnAns)	double	Total number of Outgoing calls unanswered (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Charts Over Time
Overflowed In (totOvfIn)	double	Total Calls that Overflowed In (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	3 Tiles Grids User Agent Queue
Overflowed Out (totOvfOut)	double	Total Calls that Overflowed Out (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	3 Tiles Grids User Agent Queue
Overflowed Out To VM (totOvfOutVm)	double	The total number of calls overflowed to voicemil from this device (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	3 Tiles Grids User Agent Queue
PSTN Calls (totPstn)	double	Total number of PSTN Call calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Refused Calls (totRef)	double	Total number of refused calls (external calls only).	All	21 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	2 Tiles Grids User Agent
Repeat Calls Incoming (totRpIn)	double	The total number of incoming calls where the same caller (CLI) has previously called within the configured repeat call period (external calls only).	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Short Answered Calls (totShort)	double	Total number of Short Answered calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Short Ringing Calls (totInAband)	double	The total number of incoming Short Ringing calls (external calls only).	All	Not Applicable	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Total Incoming Parked (totInParkd)	double	The total number of incoming calls parked (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Total Outgoing Parked (totOutParkd)	double	The total number of outgong calls parked (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent
Total Parked (totParkd)	double	The total number of calls parked (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Total Parked Abandoned (totParkdLost)	double	The total number of calls parked which were abandoned when parked.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Total Polls (totPolls)	double	Total number of agents polled for a queue call	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Transferred In (totXfrIn)	double	The total number of Transferred In to this device (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	3 Tiles Grids User Agent Queue
Transferred Out (totXfrOut)	double	The total number of Transferred Out from this device (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	3 Tiles Grids User Agent Queue
Trunk to Trunk Calls (totTrnkToTrnk)	double	The total number of calls that include both an incoming and outgoing trunks.	All	57 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Ring Time Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	5 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Charts Over Time
Unanswered Calls (totUnAns)	double	The total number of calls unanswered (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Unreturned Abandoned Calls (totUnreturnedLost)	double	The total number of Abandoned Calls (external calls only) not returned.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
Unreturned Abandoned Calls (no filter) (totUnreturnedLostIn)	double	The total number of Abandoned Calls (external calls only) not returned, the return call is not filtered.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge

Call Totals (%) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
% Abandoned Calls (perInLost)	double	The number of Abandoned Calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered (perAns)	double	The number of Answered Calls as a percentage of All Calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Calls Causing Repeat Incoming (perRpCIn)	double	The number of Calls Causing Repeat Incoming as a percentage of Incoming Calls.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
% Completed (perComp)	double	The number of Completed Calls calls as a percentage of All Calls (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	2 Tiles Grids User Agent
% Conference Calls (perConf)	double	The number of Conference Calls as a percentage of All Calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Incoming Answered (perInAns)	double	The number of Incoming Answered calls as a percentage of All Calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Incoming Calls (perIn)	double	The number of Incoming Calls as a percentage of All Calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Incoming Completed (perInComp)	double	The number of Incoming Completed calls as a percentage of Incoming Calls (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	2 Tiles Grids User Agent
% Incoming Parked (perInParkd)	double	The number of Total Incoming Parked calls as a percentage of All Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Incoming Unanswered (perInUnAns)	double	The number of Incoming Unanswered calls as a percentage of All Calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Incoming with Caller ID (perInWithCli)	double	The number of Incoming with Caller ID as a percentage of Incoming Calls.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Matched Calls (perContMatch)	double	The number of Contact Matches as a percentage of All Calls.	All	64 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Outgoing Answered (perOutAns)	double	The number of Outgoing Answered as a percentage of Outgoing Calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent
% Outgoing Calls (perOut)	double	The number of Outgoing Calls as a percentage of All Calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent
% Outgoing Completed (perOutComp)	double	The number of Outgoing Completed calls as a percentage of Outgoing Calls (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	2 Tiles Grids User Agent
% Outgoing Parked (perOutParkd)	double	The number of Total Outgoing Parked calls as a percentage of All Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Outgoing Unanswered (perOutUnAns)	double	The number of Outgoing Unanswered as a percentage of Outgoing Calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent
% Parked (perParkd)	double	The number of Total Parked as a percentage of All Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Refused Calls (perInRef)	double	The number of Refused Calls as a percentage of Incoming Calls (external calls only).	All	19 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	2 Tiles Grids User Agent
% Repeat Calls Incoming (perRpIn)	double	The number of Repeat Calls Incoming as a percentage of Incoming Calls.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
% Short Answered Calls (perShort)	double	The number of Short Answered Calls as a percentage of All Calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Unanswered (perUnAns)	double	The number of Unanswered Calls as a percentage of All Calls (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue

Call Totals (%) (inc. IC) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
% Answered (inc. IC) (perAnsIncInt)	double	The number of Answered Calls (inc. IC) as a percentage of All Calls (inc. IC).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Completed (inc. IC) (perCompIncInt)	double	The number of Completed Calls (inc. IC) calls as a percentage of All Calls (inc. IC).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	2 Tiles Grids User Agent
% Conference Calls (inc. IC) (perConfIncInt)	double	The number of Conference Calls (inc. IC) as a percentage of All Calls (inc. IC).	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% External (inc. IC) (perExt)	double	The number of All Calls (external only) as a percentage of All Calls (inc. IC).	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Incoming Answered (inc. IC) (perInAnsIncInt)	double	The number of Incoming Answered (inc. IC) calls as a percentage of All Calls (inc. IC).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Incoming Calls (inc. IC) (perInIncInt)	double	The number of Incoming Calls (inc. IC) as a percentage of All Calls (inc. IC).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Incoming Completed (inc. IC) (perInCompIncInt)	double	The number of Incoming Completed (inc. IC) calls as a percentage of All Calls (inc. IC).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	2 Tiles Grids User Agent
% Incoming Unanswered (inc. IC) (perInUnAnsIncInt)	double	The number of Incoming Unanswered (inc. IC) calls as a percentage of All Calls (inc. IC).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Intercom Calls (perInt)	double	The number of Internal Calls as a percentage of All Calls (inc. IC).	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Outgoing Answered (inc. IC) (perOutAnsIncInt)	double	The number of Outgoing Answered (inc. IC) as a percentage of Outgoing Calls (inc. IC).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent
% Outgoing Calls (inc. IC) (perOutIncInt)	double	The number of Outgoing Calls as a percentage of All Calls (inc. IC).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent
% Outgoing Completed (inc. IC) (perOutCompIncInt)	double	The number of Outgoing Completed (inc. IC) calls as a percentage of Outgoing Calls (inc. IC).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	2 Tiles Grids User Agent
% Outgoing Unanswered (inc. IC) (perOutUnAnsIncInt)	double	The number of Outgoing Unanswered (inc. IC) as a percentage of Outgoing Calls (inc. IC).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent
% Parked (inc. IC) (perParkedIncInt)	double	The number of totParkdIncInt as a percentage of All Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Refused Calls (inc. IC) (perInRefIncInt)	double	The number of Refused Calls (inc. IC) as a percentage of Incoming Calls (inc. IC).	All	19 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	2 Tiles Grids User Agent
% Short Answered Calls (inc. IC) (perShortIncInt)	double	The number of Short Answered Calls (inc. IC) as a percentage of All Calls (inc. IC).	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Unanswered (inc. IC) (perUnAnsIncInt)	double	The number of Unanswered Calls (inc. IC) as a percentage of All Calls (inc. IC).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue

Call Totals (Current Period) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Abandoned Calls (Current Period) (totInLostInRate)	double	Total Incoming Calls Abandoned within Rate.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Calls (Current Period) (totCallsInRate)	double	The total number of calls within rate.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Incoming Answered (Current Period) (totInAnsInRate)	double	Total Calls Answered within Rate period.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Incoming Calls (Current Period) (totInInRate)	double	The total number of incoming calls within the Call Rate Period.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Outgoing Answered (Current Period) (totOutAnsInRate)	double	Total Outgoing Calls Answered within Rate.	All	Not Applicable	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent
Outgoing Calls (Current Period) (totOutInRate)	double	Total Outgoing calls within Rate (in last rate time period [default 60 minutes]).	All	Not Applicable	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent
Parked Calls (Current Period) (totParkedInRate)	double	Parked Calls (Current Period)	All	Not Applicable	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent

Call Totals (inc. IC) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
All Calls (inc. IC) (totCallsIncInt)	double	The total number of calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered Calls (inc. IC) (totAnsIncInt)	double	The total number of calls answered including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Completed Calls (inc. IC) (totCompIncInt)	double	The total number of completed calls, including internal calls.	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	2 Tiles Grids User Agent
Conference Calls (inc. IC) (totConfIncInt)	double	Total number of Conference calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Conferences Overran (inc. IC) (totConfOvrIncInt)	double	The total number of conference or meetings that overrun their scheduled time, including internal calls.	Teams	Teams Calls by Meeting	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Incoming Answered (inc. IC) (totInAnsIncInt)	double	The total number of incoming calls answered including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Over Time
Incoming Calls (inc. IC) (totInIncInt)	double	The total number of incoming calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Over Time
Incoming Completed (inc. IC) (totInCompIncInt)	double	The total number of incoming completed calls including internal calls.	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable
Incoming Unanswered (inc. IC) (totInUnAnsIncInt)	double	The total number of incoming calls unanswered including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Over Time
Internal Calls (totIntCalls)	double	Total number of Internal Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Outgoing Answered (inc. IC) (totOutAnsIncInt)	double	Total number of Outgoing calls answered including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Over Time
Outgoing Calls (inc. IC) (totOutIncInt)	double	Total number of Outgoing calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Over Time
Outgoing Completed (inc. IC) (totOutCompIncInt)	double	Total number of Outgoing calls completed including internal calls.	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable
Outgoing Unanswered (inc. IC) (totOutUnAnsIncInt)	double	Total number of Outgoing calls unanswered including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Over Time
Overflowed In (inc. IC) (totOvfInIncInt)	double	Total Calls that Overflowed In including internal calls.	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	3 Tiles Grids User Agent Queue
Overflowed Out (inc. IC) (totOvfOutIncInt)	double	Total Calls that Overflowed Out including internal calls.	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	3 Tiles Grids User Agent Queue
Overflowed Out To VM (inc. IC) (totOvfOutVmIncInt)	double	The total number of calls overflowed to voicemail from this device, including internal calls.	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	3 Tiles Grids User Agent Queue
Refused Calls (inc. IC) (totRefIncInt)	double	Total number of refused calls including internal calls.	All	19 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	2 Tiles Grids User Agent
Short Answered Calls (inc. IC) (totShortIncInt)	double	Total number of Short Answered calls including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Transferred In (inc. IC) (totXfrInIncInt)	double	The total number of Transferred In to this device, including internal calls.	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	3 Tiles Grids User Agent Queue
Transferred Out (inc. IC) (totXfrOutIncInt)	double	The total number of Transferred Out from this device, including internal calls.	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	3 Tiles Grids User Agent Queue
Unanswered Calls (inc. IC) (totUnAnsIncInt)	double	The total number of calls uunanswered including internal calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time

Contact Info #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Company Name (compName)	string	The company name of the matched contact.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Contact Matched (hasContMatch)	boolean	The call has one or more contact matches.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Contact Name (contName)	string	The full name of the matched contact. If there is no contact match, this will be the Caller ID Name.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Contact Tag 1 (tagFld1)	string	The data from tag field 1 of the matching contact record for this call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Contact Tag 10 (tagFld10)	string	The data from tag field 10 of the matching contact record for this call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Contact Tag 2 (tagFld2)	string	The data from tag field 2 of the matching contact record for this call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Contact Tag 3 (tagFld3)	string	The data from tag field 3 of the matching contact record for this call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Contact Tag 4 (tagFld4)	string	The data from tag field 4 of the matching contact record for this call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Contact Tag 5 (tagFld5)	string	The data from tag field 5 of the matching contact record for this call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Contact Tag 6 (tagFld6)	string	The data from tag field 6 of the matching contact record for this call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Contact Tag 7 (tagFld7)	string	The data from tag field 7 of the matching contact record for this call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Contact Tag 8 (tagFld8)	string	The data from tag field 8 of the matching contact record for this call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Contact Tag 9 (tagFld9)	string	The data from tag field 9 of the matching contact record for this call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
CRM ID (crmId)	string	The reference of the matched contact in an external CRM system.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Email (email)	string	The email address of the matched contact.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Job Title (jobTitle)	string	The job title of the matched contact.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable

Conversational Intelligence #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
% Silence Time (perSilOfTalkTime)	double	The totSilenceTime as a percentage of Total Talk Time.	All	75 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers	Not Applicable
Business Area (busFunc)	string	The primary business area.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Teams Call List	Not Applicable
Customer Sentiment (cust)	double	The Customer side sentiment.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List	Not Applicable
Customer Sentiment Band (custLbl)	string	The Customer side sentiment band.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Sentiment (Customer) Teams Call List	Not Applicable
Customer Sentiment Trend (custTrd)	double	The Customer side sentiment trend.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List	Not Applicable
Customer Sentiment Trend Band (custTrdLbl)	string	The Customer side sentiment trend band.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List	Not Applicable
Customer Speaking Time (custSpk)	double	The time the Customer was speaking in the call or call segment.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List	Not Applicable
Detailed Topic (topicDet)	string	The detailed topic of the call	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List	Not Applicable
Keyword Matches (trkCnt)	listdoublecomplex	The number of keyword matches	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List	Not Applicable
Keyword Name (trkName)	liststringcomplex	The name of the keyword	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List	Not Applicable
Primary Topic (pri)	string	The Primary Topic of the call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Primary Topic Teams Call List	Not Applicable
Topic Cluster (topicCat)	string	The topic cluster of the call	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Topic Cluster Teams Call List	Not Applicable
Total Silence Time (sil)	double	The silence duration of the call or call segment.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Silence Time Teams Call List	Not Applicable
User Sentiment (usr)	double	The User side sentiment.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List	Not Applicable
User Sentiment Band (usrLbl)	string	The User side sentiment band.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Sentiment (User) Teams Call List	Not Applicable
User Sentiment Trend (usrTrd)	double	The User side sentiment trend.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List	Not Applicable
User Sentiment Trend Band (usrTrdLbl)	string	The User side sentiment trend band.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List	Not Applicable
User Speaking Time (usrSpk)	double	The time the User was speaking in the call or call segment.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List	Not Applicable

Miscellaneous #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Current Date (currentDate)	datetime	The current date. The time is controlled by the time zone configured for the account.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Current Date / Time (currentDateTime)	datetime	The current date and time. The time is controlled by the time zone configured for the account.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Current Time (currentTime)	datetime	Current Time. The time is controlled by the time zone configured for the account.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Current Year (currentYear)	string	Current Year. The time is controlled by the time zone configured for the account.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Day of Month (currentDayOfMonth)	double	The day of the month in numeric format e.g 01 is the 1st of the month. The time is controlled by the time zone configured for the account.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Day of Week (currentDayOfWeek)	string	The day of the week in string format e.g Wednesday. The time is controlled by the time zone configured for the account.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Manual Text (manualText)	string	Manual text can be configured by the user to display targets, messages etc. Limited to 1,000 characters.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker

Report's Call Totals (%) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
% Total Abandoned (perTotInLost)	double	The number of Abandoned Calls as a percentage of the Abandoned Calls for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total All Calls (perTotCalls)	double	The number of All Calls as a percentage of the total number of All Calls on the report (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered Calls (perTotAns)	double	The number of Answered Calls as a percentage of the total number of Answered Calls on the report (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Calls Causing Repeat Incoming (perTotRpCIn)	double	The number of Calls Causing Repeat Incoming as a percentage of the total number of Calls Causing Repeat Incoming on the report.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Completed Calls (perTotComp)	double	The number of Completed Calls as a percentage of the total number of Completed Calls on the report (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable
% Total Conference Calls (perTotConf)	double	The number of Conference Calls as a percentage of the Conference Calls for the report (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Incoming Answered (perTotInAns)	double	The number of Incoming Answered as a percentage of the total number of Incoming Answered on the report (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Incoming Calls (perTotIn)	double	The number of Incoming Calls as a percentage of the total number of Incoming Calls on the report (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Incoming Completed (perTotInComp)	double	The number of Incoming Completed as a percentage of the Incoming Completed for the report (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable
% Total Incoming Parked (perTotInParkd)	double	The number of Total Incoming Parked as a percentage of the total number of Total Parked on the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Incoming Unanswered (perTotInUnAns)	double	The number of Incoming Unanswered as a percentage of the total number of Incoming Unanswered on the report (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Matched Calls (perTotContMatch)	double	The number of Contact Matches as a percentage of the All Calls for the report.	All	64 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Outgoing Answered (perTotOutAns)	double	The number of Outgoing Answered as a percentage of the Outgoing Answered for the report (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Outgoing Calls (perTotOut)	double	The number of Outgoing Calls as a percentage of the Outgoing Calls for the report (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Outgoing Completed (perTotOutComp)	double	The number of Outgoing Completed as a percentage of the Outgoing Completed for the report (external calls only).	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable
% Total Outgoing Parked (perTotOutParkd)	double	The number of Total Outgoing Parked as a percentage of the total number of Total Parked on the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Outgoing Unanswered (perTotOutUnAns)	double	The number of Outgoing Unanswered as a percentage of the Outgoing Unanswered for the report (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Parked (perTotParkd)	double	The number of Total Parked as a percentage of the total number of Total Parked on the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Parked Abandoned (perTotParkdLost)	double	The number of Total Parked Abandoned as a percentage of the total number of Total Parked on the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Refused Calls (perTotInRef)	double	The number of Refused Calls as a percentage of the Refused Calls for the report (external calls only).	All	19 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable
% Total Repeat Calls Incoming (perTotRpIn)	double	The number of Repeat Calls Incoming as a percentage of the total number of Repeat Calls Incoming on the report.	All	61 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Short Answered Calls (perTotShort)	double	The number of Short Answered Calls as a percentage of the Short Answered Calls for the report (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Unanswered Calls (perTotUnAns)	double	The number of Unanswered Calls as a percentage of the total number of Unanswered Calls on the report (external calls only).	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable

Report's Call Totals (%) (inc. IC) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
% Total All Calls (inc. IC) (perTotCallsIncInt)	double	The number of All Calls (inc. IC) as a percentage of the total number of All Calls (inc. IC) on the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered Calls (inc. IC) (perTotAnsIncInt)	double	The number of Answered Calls (inc. IC) as a percentage of the total number of Answered Calls (inc. IC) on the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total CompIeted Calls (inc. IC) (perTotCompIncInt)	double	The number of Completed Calls (inc. IC) as a percentage of the total number of Completed Calls (inc. IC) on the report.	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable
% Total Conference Calls (inc. IC) (perTotConfIncInt)	double	The number of Conference Calls (inc. IC) as a percentage of the Conference Calls (inc. IC) for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Incoming Answered (inc. IC) (perTotInAnsIncInt)	double	The number of Incoming Answered (inc. IC) as a percentage of the total number of Incoming Answered (inc. IC) on the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Incoming Calls (inc. IC) (perTotInIncInt)	double	The number of Incoming Calls (inc. IC) as a percentage of the Incoming Calls (inc. IC) for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Incoming CompIeted (inc. IC) (perTotInCompIncInt)	double	The number of Incoming Completed (inc. IC) as a percentage of the Incoming Completed (inc. IC) for the report.	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable
% Total Incoming Unanswered (inc. IC) (perTotInUnAnsIncInt)	double	The number of Incoming Unanswered (inc. IC) as a percentage of the total number of Incoming Unanswered (inc. IC) on the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Outgoing Answered (inc. IC) (perTotOutAnsIncInt)	double	The number of Outgoing Answered (inc. IC) as a percentage of the Outgoing Answered (inc. IC) for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Outgoing Calls (inc. IC) (perTotOutIncInt)	double	The number of Outgoing Calls (inc. IC) as a percentage of the Outgoing Calls (inc. IC) for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Outgoing Completed (inc. IC) (perTotOutCompIncInt)	double	The number of Outgoing Completed (inc. IC) as a percentage of the Outgoing Completed (inc. IC) for the report.	All	28 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable
% Total Outgoing Unanswered (inc. IC) (perTotOutUnAnsIncInt)	double	The number of Outgoing Unanswered (inc. IC) as a percentage of the Outgoing Unanswered (inc. IC) for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Refused Calls (inc. IC) (perTotInRefIncInt)	double	The number of Refused Calls (inc. IC) as a percentage of the Refused Calls (inc. IC) for the report.	All	19 Reports Agent Status Summary Agent Summary Call Cost by User Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User	Not Applicable
% Total Short Answered Calls (inc. IC) (perTotShortIncInt)	double	The number of Short Answered Calls (inc. IC) as a percentage of the Short Answered Calls (inc. IC) for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Unanswered Calls (inc. IC) (perTotUnAnsIncInt)	double	The number of Unanswered Calls (inc. IC) as a percentage of the total number of Unanswered Calls (inc. IC) on the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable

Report's Service Level Totals (%) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
% Total Abandoned > SLOver (perTotInLostSlOver)	double	The number of Abandoned > SLOver as a percentage of the Abandoned > SLOver for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Abandoned ≤ SL1 (perTotInLostSl1)	double	The number of Abandoned ≤ SL1 as a percentage of the Abandoned ≤ SL1 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Abandoned ≤ SL10 (perTotInLostSl10)	double	The number of Abandoned ≤ SL10 as a percentage of the Abandoned ≤ SL10 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Abandoned ≤ SL11 (perTotInLostSl11)	double	The number of Abandoned ≤ SL11 as a percentage of the Abandoned ≤ SL11 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Abandoned ≤ SL12 (perTotInLostSl12)	double	The number of Abandoned ≤ SL12 as a percentage of the Abandoned ≤ SL12 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Abandoned ≤ SL2 (perTotInLostSl2)	double	The number of Abandoned ≤ SL2 as a percentage of the Abandoned ≤ SL2 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Abandoned ≤ SL3 (perTotInLostSl3)	double	The number of Abandoned ≤ SL3 as a percentage of the Abandoned ≤ SL3 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Abandoned ≤ SL4 (perTotInLostSl4)	double	The number of Abandoned ≤ SL4 as a percentage of the Abandoned ≤ SL4 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Abandoned ≤ SL5 (perTotInLostSl5)	double	The number of Abandoned ≤ SL5 as a percentage of the Abandoned ≤ SL5 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Abandoned ≤ SL6 (perTotInLostSl6)	double	The number of Abandoned ≤ SL6 as a percentage of the Abandoned ≤ SL6 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Abandoned ≤ SL7 (perTotInLostSl7)	double	The number of Abandoned ≤ SL7 as a percentage of the Abandoned ≤ SL7 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Abandoned ≤ SL8 (perTotInLostSl8)	double	The number of Abandoned ≤ SL8 as a percentage of the Abandoned ≤ SL8 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Abandoned ≤ SL9 (perTotInLostSl9)	double	The number of Abandoned ≤ SL9 as a percentage of the Abandoned ≤ SL9 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered > SLOver (perTotInAnsSlOver)	double	The number of Answered > SLOver as a percentage of the Answered > SLOver for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered ≤ SL1 (perTotInAnsSl1)	double	The number of Answered ≤ SL1 as a percentage of the Answered ≤ SL1 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered ≤ SL10 (perTotInAnsSl10)	double	The number of Answered ≤ SL10 as a percentage of the Answered ≤ SL10 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered ≤ SL11 (perTotInAnsSl11)	double	The number of Answered ≤ SL11 as a percentage of the Answered ≤ SL11 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered ≤ SL12 (perTotInAnsSl12)	double	The number of Answered ≤ SL12 as a percentage of the Answered ≤ SL12 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered ≤ SL2 (perTotInAnsSl2)	double	The number of Answered ≤ SL2 as a percentage of the Answered ≤ SL2 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered ≤ SL3 (perTotInAnsSl3)	double	The number of Answered ≤ SL3 as a percentage of the Answered ≤ SL3 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered ≤ SL4 (perTotInAnsSl4)	double	The number of Answered ≤ SL4 as a percentage of the Answered ≤ SL4 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered ≤ SL5 (perTotInAnsSl5)	double	The number of Answered ≤ SL5 as a percentage of the Answered ≤ SL5 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered ≤ SL6 (perTotInAnsSl6)	double	The number of Answered ≤ SL6 as a percentage of the Answered ≤ SL6 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered ≤ SL7 (perTotInAnsSl7)	double	The number of Answered ≤ SL7 as a percentage of the Answered ≤ SL7 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered ≤ SL8 (perTotInAnsSl8)	double	The number of Answered ≤ SL8 as a percentage of the Answered ≤ SL8 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable
% Total Answered ≤ SL9 (perTotInAnsSl9)	double	The number of Answered ≤ SL9 as a percentage of the Answered ≤ SL9 for the report.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	Not Applicable

Scoring #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Score Contribution Filter ID (scoreContrId)	string	The unique identifier of the filter that contributed to the score	All	Calls by Score Metric	Not Applicable
Score Contribution Filter Name (scoreContrName)	string	The name of the filter that contributed to the score	All	Calls by Score Metric	Not Applicable
Score Contribution Weight (scoreContrWeight)	double	The weight of the filter contribution if matched	All	Calls by Score Metric	Not Applicable
Score Max (scoreResMaxScore)	double	The maximum possible score for this score sheet	All	Calls by Score Metric	Not Applicable
Score Pass Mark (scoreResPassScore)	double	The minimum score required to pass	All	Calls by Score Metric	Not Applicable

Scoring Totals #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
% Contributions Matched (perScoreContrMatch)	double	The percentage of calls where this contribution filter was matched	All	Calls by Score Metric	Not Applicable
% Scores Passed (perScoreResPass)	double	The percentage of calls where the score result passed	All	Calls by Score Metric	Not Applicable
Average Score Total (avgScoreResTotScore)	double	The average total score across all calls	All	Calls by Score Metric	Not Applicable
Highest Score Total (maxScoreResTotScore)	double	The highest total score recorded across all calls	All	Calls by Score Metric	Not Applicable
Lowest Score Total (minScoreResTotScore)	double	The lowest total score recorded across all calls	All	Calls by Score Metric	Not Applicable
Total Contributions Matched (totScoreContrMatch)	double	The total number of times this contribution filter was matched	All	Calls by Score Metric	Not Applicable
Total Scores Passed (totScoreResPass)	double	The total number of calls where the score result passed	All	Calls by Score Metric	Not Applicable

Service Level Totals (%) #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
% Abandoned > SLOver (perInLostSlOver)	double	The number of Abandoned > SLOver as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Abandoned ≤ SL1 (perInLostSl1)	double	The number of Abandoned ≤ SL1 as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Abandoned ≤ SL10 (perInLostSl10)	double	The number of Abandoned ≤ SL10 as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Abandoned ≤ SL11 (perInLostSl11)	double	The number of Abandoned ≤ SL11 as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Abandoned ≤ SL12 (perInLostSl12)	double	The number of Abandoned ≤ SL12 as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Abandoned ≤ SL2 (perInLostSl2)	double	The number of Abandoned ≤ SL2 as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Abandoned ≤ SL3 (perInLostSl3)	double	The number of Abandoned ≤ SL3 as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Abandoned ≤ SL4 (perInLostSl4)	double	The number of Abandoned ≤ SL4 as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Abandoned ≤ SL5 (perInLostSl5)	double	The number of Abandoned ≤ SL5 as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Abandoned ≤ SL6 (perInLostSl6)	double	The number of Abandoned ≤ SL6 as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Abandoned ≤ SL7 (perInLostSl7)	double	The number of Abandoned ≤ SL7 as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Abandoned ≤ SL8 (perInLostSl8)	double	The number of Abandoned ≤ SL8 as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Abandoned ≤ SL9 (perInLostSl9)	double	The number of Abandoned ≤ SL9 as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered > SLOver (perInAnsSlOver)	double	The number of Answered ≤ SL1 calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered > SLOver (Current Period) (perInAnsInRateSlOver)	double	The number of Answered > SLOver (Current Period) as a percentage of Incoming Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Answered ≤ SL1 (perInAnsSl1)	double	The number of Answered ≤ SL1 calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered ≤ SL1 (Current Period) (perInAnsInRateSl1)	double	The number of Answered ≤ SL1 (Current Period) as a percentage of Incoming Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Answered ≤ SL10 (perInAnsSl10)	double	The number of Answered ≤ SL1 calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered ≤ SL10 (Current Period) (perInAnsInRateSl10)	double	The number of Answered ≤ SL10 (Current Period) as a percentage of Incoming Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Answered ≤ SL11 (perInAnsSl11)	double	The number of Answered ≤ SL1 calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered ≤ SL11 (Current Period) (perInAnsInRateSl11)	double	The number of Answered ≤ SL11 (Current Period) as a percentage of Incoming Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Answered ≤ SL12 (perInAnsSl12)	double	The number of Answered ≤ SL1 calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered ≤ SL12 (Current Period) (perInAnsInRateSl12)	double	The number of Answered ≤ SL12 (Current Period) as a percentage of Incoming Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Answered ≤ SL2 (perInAnsSl2)	double	The number of Answered ≤ SL2 calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered ≤ SL2 (Current Period) (perInAnsInRateSl2)	double	The number of Answered ≤ SL2 (Current Period) as a percentage of Incoming Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Answered ≤ SL3 (perInAnsSl3)	double	The number of Answered ≤ SL3 calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered ≤ SL3 (Current Period) (perInAnsInRateSl3)	double	The number of Answered ≤ SL3 (Current Period) as a percentage of Incoming Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Answered ≤ SL4 (perInAnsSl4)	double	The number of Answered ≤ SL4 calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered ≤ SL4 (Current Period) (perInAnsInRateSl4)	double	The number of Answered ≤ SL4 (Current Period) as a percentage of Incoming Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Answered ≤ SL5 (perInAnsSl5)	double	The number of Answered ≤ SL5 calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered ≤ SL5 (Current Period) (perInAnsInRateSl5)	double	The number of Answered ≤ SL5 (Current Period) as a percentage of Incoming Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Answered ≤ SL6 (perInAnsSl6)	double	The number of Answered ≤ SL6 calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered ≤ SL6 (Current Period) (perInAnsInRateSl6)	double	The number of Answered ≤ SL6 (Current Period) as a percentage of Incoming Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Answered ≤ SL6 (Current Period) (perInAnsInRateSl7)	double	The number of Answered ≤ SL7 (Current Period) as a percentage of Incoming Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Answered ≤ SL7 (perInAnsSl7)	double	The number of Answered ≤ SL7 calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered ≤ SL8 (perInAnsSl8)	double	The number of Answered ≤ SL1 calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered ≤ SL8 (Current Period) (perInAnsInRateSl8)	double	The number of Answered ≤ SL8 (Current Period) as a percentage of Incoming Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge
% Answered ≤ SL9 (perInAnsSl9)	double	The number of Answered ≤ SL1 calls as a percentage of Incoming Calls.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
% Answered ≤ SL9 (Current Period) (perInAnsInRateSl9)	double	The number of Answered ≤ SL9 (Current Period) as a percentage of Incoming Calls.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge

Service Levels #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Abandoned > SLOver (totInLostSlOver)	double	The total number of incoming calls abandoned outside service level.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Abandoned ≤ SL1 (totInLostSl1)	double	The total number of incoming calls abandoned inside service level 1.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Abandoned ≤ SL1 (Current Period) (totInLostInRateSl1)	double	The total number of incoming calls abandoned within rate and inside service level 1.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Abandoned ≤ SL10 (totInLostSl10)	double	The total number of incoming calls abandoned inside service level 10.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Abandoned ≤ SL10 (Current Period) (totInLostInRateSl10)	double	The total number of incoming calls abandoned within rate but inside service level 10.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Abandoned ≤ SL11 (totInLostSl11)	double	The total number of incoming calls abandoned inside service level 11.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Abandoned ≤ SL11 (Current Period) (totInLostInRateSl11)	double	The total number of incoming calls abandoned within rate but inside service level 11.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Abandoned ≤ SL12 (totInLostSl12)	double	The total number of incoming calls abandoned inside service level 12.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Abandoned ≤ SL12 (Current Period) (totInLostInRateSl12)	double	The total number of incoming calls abandoned within rate but inside service level 12.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Abandoned ≤ SL2 (totInLostSl2)	double	The total number of incoming calls abandoned inside service level 2.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Abandoned ≤ SL2 (Current Period) (totInLostInRateSl2)	double	The total number of incoming calls abandoned within rate and inside service level 2.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Abandoned ≤ SL3 (totInLostSl3)	double	The total number of incoming calls abandoned inside service level 3.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Abandoned ≤ SL3 (Current Period) (totInLostInRateSl3)	double	The total number of incoming calls abandoned within rate and inside service level 3.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Abandoned ≤ SL4 (totInLostSl4)	double	The total number of incoming calls abandoned inside service level 4.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Abandoned ≤ SL4 (Current Period) (totInLostInRateSl4)	double	The total number of incoming calls abandoned within rate and inside service level 4.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Abandoned ≤ SL5 (totInLostSl5)	double	The total number of incoming calls abandoned inside service level 5.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Abandoned ≤ SL5 (Current Period) (totInLostInRateSl5)	double	The total number of incoming calls abandoned within rate and inside service level 5.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Abandoned ≤ SL6 (totInLostSl6)	double	The total number of incoming calls abandoned inside service level 6.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Abandoned ≤ SL6 (Current Period) (totInLostInRateSl6)	double	The total number of incoming calls abandoned within rate and inside service level 6.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Abandoned ≤ SL7 (totInLostSl7)	double	The total number of incoming calls abandoned outside service level 6.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Abandoned ≤ SL7 (Current Period) (totInLostInRateSl7)	double	The total number of incoming calls abandoned within rate but outside service level 6.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Abandoned ≤ SL8 (totInLostSl8)	double	The total number of incoming calls abandoned inside service level 8.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Abandoned ≤ SL8 (Current Period) (totInLostInRateSl8)	double	The total number of incoming calls abandoned within rate but inside service level 8.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Abandoned ≤ SL9 (totInLostSl9)	double	The total number of incoming calls abandoned inside service level 9.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Abandoned ≤ SL9 (Current Period) (totInLostInRateSl9)	double	The total number of incoming calls abandoned within rate but inside service level 9.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Abandoned SLOver (Current Period) (totInLostInRateSlOver)	double	The total number of incoming calls abandoned within rate but outside service level.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Answered > SLOver (totInAnsSlOver)	double	The total number of Incoming Answered, answered outside service level.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered > SLOver (Current Period) (totInAnsInRateSlOver)	double	The total number of Incoming Answered (Current Period), answered outside service level.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Answered ≤ SL1 (totInAnsSl1)	double	The total number of Incoming Answered, answered inside service level 1.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered ≤ SL1 (Current Period) (totInAnsInRateSl1)	double	The total number of Incoming Answered (Current Period), answered inside service level 1.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Answered ≤ SL10 (totInAnsSl10)	double	The total number of Incoming Answered, answered inside service level 10.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered ≤ SL10 (Current Period) (totInAnsInRateSl10)	double	The total number of Incoming Answered (Current Period), answered inside service level 10.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Answered ≤ SL11 (totInAnsSl11)	double	The total number of Incoming Answered, answered inside service level 11.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered ≤ SL11 (Current Period) (totInAnsInRateSl11)	double	The total number of Incoming Answered (Current Period), answered inside service level 11.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Answered ≤ SL12 (totInAnsSl12)	double	The total number of Incoming Answered, answered inside service level 12.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered ≤ SL12 (Current Period) (totInAnsInRateSl12)	double	The total number of Incoming Answered (Current Period), answered inside service level 12.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Answered ≤ SL2 (totInAnsSl2)	double	The total number of Incoming Answered, answered inside service level 2.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered ≤ SL2 (Current Period) (totInAnsInRateSl2)	double	The total number of Incoming Answered (Current Period), answered inside service level 2.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Answered ≤ SL3 (totInAnsSl3)	double	The total number of Incoming Answered, answered inside service level 3.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered ≤ SL3 (Current Period) (totInAnsInRateSl3)	double	The total number of Incoming Answered (Current Period), answered inside service level 3.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Answered ≤ SL4 (totInAnsSl4)	double	The total number of Incoming Answered, answered inside service level 4.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered ≤ SL4 (Current Period) (totInAnsInRateSl4)	double	The total number of Incoming Answered (Current Period), answered inside service level 4.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Answered ≤ SL5 (totInAnsSl5)	double	The total number of Incoming Answered, answered inside service level 5.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered ≤ SL5 (Current Period) (totInAnsInRateSl5)	double	The total number of Incoming Answered (Current Period), answered inside service level 5.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Answered ≤ SL6 (totInAnsSl6)	double	The total number of Incoming Answered, answered inside service level 6.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered ≤ SL6 (Current Period) (totInAnsInRateSl6)	double	The total number of Incoming Answered (Current Period), answered inside service level 6.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Answered ≤ SL7 (totInAnsSl7)	double	The total number of Incoming Answered, answered outside service level 6.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered ≤ SL7 (Current Period) (totInAnsInRateSl7)	double	The total number of Incoming Answered (Current Period), answered outside service level 6.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Answered ≤ SL8 (totInAnsSl8)	double	The total number of Incoming Answered, answered inside service level 8.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered ≤ SL8 (Current Period) (totInAnsInRateSl8)	double	The total number of Incoming Answered (Current Period), answered inside service level 8.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Answered ≤ SL9 (totInAnsSl9)	double	The total number of Incoming Answered, answered inside service level 9.	All	66 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Device Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers	8 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue Charts Over Time
Answered ≤ SL9 (Current Period) (totInAnsInRateSl9)	double	The total number of Incoming Answered (Current Period), answered inside service level 9.	All	Not Applicable	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue

Support #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Connection ID (connectionId)	string	The Connection ID which can be matched to Realtime Service logs.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Connection Time (connectionTime)	datetime	The time at which the tile connected to the Realtime Service.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Incrementing Date / Time (UTC) (tickTockDateTime)	datetime	Displays the current UTC Date/Time and updates every second.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Real Time Address (realtimeAddress)	string	The URL of the Realtime Service.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Responsive Date / Time (UTC) (tickTockNow)	datetime	Displays the current UTC Date/Time every time data is received.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Server Address (serverAddress)	string	The URL of the Identity Portal.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker
Uptime Counter (tickTockLong)	double	How long the real-time service has been running. Increases by 1 every second.	All	Not Applicable	3 Tiles Tiles Single Stat Dual Stat Cycling Ticker

Trunk Usage #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Trunk Peak Usage (trunkPeak)	double	The maximum number of trunks in use at any time within the given time period.	All	Trunk Usage	Not Applicable
Trunk Peak Usage Incoming (trunkPeakIn)	double	The maximum number of trunks in use at any time within the given time period for Incoming Calls.	All	Trunk Usage	Not Applicable
Trunk Peak Usage Outgoing (trunkPeakOut)	double	The maximum number of trunks in use at any time within the given time period for Outgoing Calls.	All	Trunk Usage	Not Applicable
Trunk Percent Usage (trunkPercent)	double	The maximum percentage of the available trunks in use at any time within the given time period.	All	Trunk Usage	Not Applicable
Trunk Percent Usage Incoming (trunkPercentIn)	double	The maximum percentage of the available trunks in use for Incoming Calls at any time within the given time period.	All	Trunk Usage	Not Applicable
Trunk Percent Usage Outgoing (trunkPercentOut)	double	The maximum percentage of the available trunks in use for Outgoing Calls at any time within the given time period.	All	Trunk Usage	Not Applicable

User Effort #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Average User Effort (avgUsrEff)	double	Average cumulative user time spent on calls (external calls only).	All	38 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Longest User Effort (maxUsrEff)	double	The largest cumulative internal user resource spent on a single call (external calls only).	All	38 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Number Of Users (cntUsrEff)	double	Total number of internal users involved in a call (external calls only).	All	38 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Shortest User Effort (minUsrEff)	double	The shortest cumulative internal user resource spent on a single call (external calls only).	All	38 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Total User Effort (totUsrEff)	double	Cumulative total of all internal users' time spent on a call (external calls only).	All	38 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Total User Effort (inc. IC) (totUsrEffIncInt)	double	Cumulative total of all internal users' time spent on a call.	All	38 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable
Total User Effort Internal (totUsrEffInt)	double	Cumulative total of all internal users' time spent on intercom calls.	All	38 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DDI Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Top Dialed Numbers Top Received Numbers	Not Applicable

Users / Devices #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
Agent Licensed (agtLic)	boolean	This agent is licensed.	All	Not Applicable	4 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User
Agent Name (agentName)	string	The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent.	All	11 Reports Agent Status Detail Agent Status Summary Agent Summary Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Call List (User Recorded Calls) Call List (User) Calls Completed by Agent	Agent
Agent Number (agentNum)	string	The Agent Number (Presence ID) of the Agent.	All	11 Reports Agent Status Detail Agent Status Summary Agent Summary Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Call List (User Recorded Calls) Call List (User) Calls Completed by Agent	Agent
Answering Agent Name (ansAgentName)	string	The name of the first agent that answered the call (if applicable).	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Answering Agent Number (ansAgentNum)	string	The number of the first agent that answered the call (if applicable).	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Answering Device Name (ansDevName)	string	The name of the first device the call was answered at. This will be empty if the call was not answered.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Answering Device Number (ansDevNum)	string	The number of the first device the call was answered at. This will be empty if the call was not answered.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Answering Group Name (ansGrpName)	string	The name of the first user group the call was answered at. This will be empty if the call was not answered.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Answering User Name (ansUserName)	string	The name of the first user the call was answered by. This will be empty if the call was not answered.	All	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List Teams Call List (User)	Not Applicable
Answering User Number (ansUserNum)	string	The number of the first user the call was answered by. This will be empty if the call was not answered.	All	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List Teams Call List (User)	Not Applicable
Called User (calledUserNum)	string	Called Party User Number associated with the call or call segment.	All	3 Reports Call List (User Recorded Calls) Call List (User) Teams Call List (User)	Not Applicable
Called User Name (calledUserName)	string	Called Party User Name associated with the call or call segment.	All	3 Reports Call List (User Recorded Calls) Call List (User) Teams Call List (User)	Not Applicable
Calling Agent Name (callAgentName)	string	Calling Party Agent Name associated with the call or call segment.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Calling Agent Number (callAgentNum)	string	Calling Party Agent Number associated with the call or call segment.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Calling Device Name (callDevName)	string	Calling Party Device Name associated with the call or call segment.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Calling Device Number (callDevNum)	string	Calling Party Device Number associated with the call or call segment.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Calling User Name (callUserName)	string	Calling Party User Name associated with the call or call segment.	All	10 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Calling User Number (callUserNum)	string	Calling Party User Number associated with the call or call segment.	All	10 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)	Not Applicable
Conference/Meeting Attendees (confAtt)	double	The conference or meeting number of participants who attended.	Teams	2 Reports Teams Call List Teams Call List (User)	Not Applicable
Conference/Meeting Name (confName)	string	The conference or meeting name.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List Teams Call List (User) Teams Calls by Meeting	Not Applicable
Conference/Meeting Number (confNum)	string	The conference or meeting number.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List Teams Call List (User) Teams Calls by Meeting	Not Applicable
Conference/Meeting Participants (confParts)	string	The conference or meeting number of participants.	Teams	2 Reports Teams Call List Teams Call List (User)	Not Applicable
Device Name (extName)	string	The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device.	All	7 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Device Teams Call List (User)	Not Applicable
Device Number (extNum)	string	The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device.	All	7 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Device Teams Call List (User)	Not Applicable
External Tenant ID (extTid)	string	The ID of the external tenant.	Teams	3 Reports Teams Call List Teams Call List (User) Teams Calls by External Tenant	Not Applicable
External Tenant Name (extTname)	string	The name of the external tenant.	Teams	3 Reports Teams Call List Teams Call List (User) Teams Calls by External Tenant	Not Applicable
First Rang Agent Name (firstAgentName)	string	The name of the first agent the call rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
First Rang Agent Number (firstAgentNum)	string	The number of the first agent the call rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
First Rang Device Name (firstDevName)	string	The name of the first device the call rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
First Rang Device Number (firstDevNum)	string	The number of the first device the call rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
First Rang Group Name (firstGrpName)	string	The name of the user group where the call first rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
First Rang User Name (firstUserName)	string	The name of the first user the call rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
First Rang User Number (firstUserNum)	string	The number of the first user the call rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Group ID (grpId)	string	The id of the user's primary group.	All	Call List (User Recorded Calls)	Not Applicable
Last Answering Agent Name (lastAnsAgentName)	string	The name of the last agent that answered the call (if applicable).	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Last Answering Agent Number (lastAnsAgentNum)	string	The number of the last agent that answered the call (if applicable).	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Last Answering Device Name (lastAnsDevName)	string	The name of the last device the call was answered at. This will be empty if the call was not answered.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Last Answering Device Number (lastAnsDevNum)	string	The number of the last device the call was answered at. This will be empty if the call was not answered.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Last Answering User Name (lastAnsUserName)	string	The name of the last user the call was answered by. This will be empty if the call was not answered.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Last Answering User Number (lastAnsUserNum)	string	The number of the last user the call was answered by. This will be empty if the call was not answered.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Last Rang Agent Name (lastAgentName)	string	The name of the last agent the call rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Last Rang Agent Number (lastAgentNum)	string	The number of the last agent the call rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Last Rang Device Name (lastDevName)	string	The name of the last device the call rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Last Rang Device Number (lastDevNum)	string	The number of the last device the call rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Last Rang Group Name (lastGrpName)	string	The name of the user group where the call last rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Last Rang User Name (lastUserName)	string	The name of the last user the call rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Last Rang User Number (lastUserNum)	string	The number of the last user the call rang at.	All	7 Reports Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Parked Slot (parkSlt)	string	The parking slots the call or call segment has been parked at.	All	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Parking Slot Teams Call List	Not Applicable
Queue Name (hgName)	string	The name of the queue the current call segment was presented from.	All	19 Reports Agent Status Detail Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Queue Name Calls by Queue Number Queue Performance By Name Queue Performance By Number Teams Call List	Queue
Queue Number (hgNum)	string	The number of the queue the current call segment was presented from.	All	18 Reports Agent Status Detail Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Queue Number Queue Performance By Name Queue Performance By Number Teams Call List	Queue
Transferred From Agent (xfrFromAgentNum)	string	The number of the agent the call was transferred (or overflowed) from.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred From Agent Name (xfrFromAgentName)	string	The name of the agent the call was transferred (or overflowed) from.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred From Device (xfrFromDevNum)	string	The number of the device the call was transferred (or overflowed) from.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred From Device Name (xfrFromDevName)	string	The name of the device the call was transferred (or overflowed) from.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred From Device Type (xfrFromDevType)	string	The type of the device the call was transferred (or overflowed) from.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred From User Name (xfrFromUserName)	string	The name of the user the call was transferred (or overflowed) from.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred From User Number (xfrFromUserNum)	string	The number of the user the call was transferred (or overflowed) from.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred To Agent (xfrToAgentNum)	string	The number of the agent the call was transferred (or overflowed) to.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred To Agent Name (xfrToAgentName)	string	The name of the agent the call was transferred (or overflowed) to.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred To Device (xfrToDevNum)	string	The number of the device the call was transferred (or overflowed) to.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred To Device Name (xfrToDevName)	string	The name of the device the call was transferred (or overflowed) to.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred To Device Type (xfrToDevType)	string	The type of the device the call was transferred (or overflowed) to.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred To User Name (xfrToUserName)	string	The name of the user the call was transferred (or overflowed) to.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Transferred To User Number (xfrToUserNum)	string	The number of the user the call was transferred (or overflowed) to.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)	Not Applicable
Trunk Name (trunkName)	string	Trunk name involved in the call or call segment.	All	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List Teams Call List (User)	Not Applicable
Trunk Number (trunkNum)	string	Trunk number involved in the call or call segment.	All	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List Teams Call List (User)	Not Applicable
User Group Name (grpName)	string	The name of the user's primary group.	All	9 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Call List (User Recorded Calls) Call List (User) Calls by User Group Teams Call List (User)	Not Applicable
User Name (userName)	string	The name of the user involved in the call or call segment.	All	12 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Call List (User Recorded Calls) Call List (User) Calls by User Calls Completed by User Teams Call List (User) Teams Calls by User	User
User Number (userNum)	string	The number of the user involved in the call or call segment.	All	12 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Call List (User Recorded Calls) Call List (User) Calls by User Calls Completed by User Teams Call List (User) Teams Calls by User	User

Voicemail Info #

Field Name (Internal)	Data Type	Description	Communications Service	Availability
Field Name (Internal)	Data Type	Description	Communications Service	Reports	Tiles
% Total Voicemail Message Deleted (perTotVmMsgDel)	double	The number of Deleted Voicemails as a percentage of the Deleted Voicemails for the report.	~.pbx.kazoo.name.~	Calls by Voicemail Box	Not Applicable
% Total Voicemail Message New (perTotVmMsgNew)	double	The number of New Voicemails as a percentage of the New Voicemails for the report.	~.pbx.kazoo.name.~	Calls by Voicemail Box	Not Applicable
% Total Voicemail Message Saved (perTotVmMsgSav)	double	The number of Saved Voicemails as a percentage of the Saved Voicemails for the report.	~.pbx.kazoo.name.~	Calls by Voicemail Box	Not Applicable
% Voicemail Message Left (Calls In Unans) (perVmMsgLeftCallsInUnAns)	double	The number of totVmMsg calls as a percentage of Incoming Unanswered	~.pbx.kazoo.name.~	Calls by Voicemail Box	Not Applicable
% Voicemail Message Left (Calls In) (perVmMsgLeftCallsIn)	double	The number of totVmMsg calls as a percentage of Incoming Calls	~.pbx.kazoo.name.~	Calls by Voicemail Box	Not Applicable
Avg Voicemail Message Duration (avgVmMsgLen)	double	The average duration of a voicemail message.	~.pbx.kazoo.name.~	Calls by Voicemail Box	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Avg Voicemail Waiting Time (avgVmMsgWait)	double	The average wait time of a voicemail message.	~.pbx.kazoo.name.~	Calls by Voicemail Box	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Deleted Voicemails (totVmMsgDel)	double	The total number of deleted voicemail messages.	~.pbx.kazoo.name.~	Calls by Voicemail Box	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Longest Voicemail Message Duration (maxVmMsgLen)	double	The longest duration of a voicemail message.	~.pbx.kazoo.name.~	Calls by Voicemail Box	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Longest Voicemail Waiting Time (maxVmMsgWait)	double	The longest wait time of a voicemail message.	~.pbx.kazoo.name.~	Calls by Voicemail Box	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
New Voicemails (totVmMsgNew)	double	The total number of new voicemail messages.	~.pbx.kazoo.name.~	Calls by Voicemail Box	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Saved Voicemails (totVmMsgSav)	double	The total number of saved voicemail messages.	~.pbx.kazoo.name.~	Calls by Voicemail Box	7 Tiles Tiles Single Stat Dual Stat Cycling Ticker Circular Gauge Grids User Agent Queue
Shortest Voicemail Message Duration (minVmMsgLen)	double	The shortest duration of a voicemail message.	~.pbx.kazoo.name.~	Calls by Voicemail Box	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Shortest Voicemail Waiting Time (minVmMsgWait)	double	The shortest wait time of a voicemail message.	~.pbx.kazoo.name.~	Calls by Voicemail Box	6 Tiles Tiles Single Stat Dual Stat Cycling Ticker Grids User Agent Queue
Voicemail Box Name (vmBoxName)	string	The name of the voicemail box a message is stored.	~.pbx.kazoo.name.~	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Voicemail Box Teams Call List	Not Applicable
Voicemail Box Number (vmBoxNum)	string	The number of the voicemail box a message is stored.	~.pbx.kazoo.name.~	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Voicemail Box Teams Call List	Not Applicable
Voicemail Left (vmMsgLeft)	boolean	Indicates if a voicemail message has been left.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Voicemail Message Creation Time (vmMsgCreated)	datetime	The date and time when the voicemail message was created.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Voicemail Message Deletion Time (vmMsgDeleted)	datetime	The date and time when the voicemail message was deleted.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Voicemail Message Id (vmMsgId)	string	The voicemail message id.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Voicemail Message Length (vmMsgLen)	double	The duration of the voicemail message.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Voicemail Message Save Time (vmMsgSaved)	datetime	The date and time when the voicemail message was saved.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Voicemail Message State (vmMsgState)	string	The current state of the voicemail message, New, Saved or Deleted.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable
Voicemail Message Wait Time (vmMsgWait)	double	The duration before a voicemail message was listened to.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List	Not Applicable