All Fields

All Fields #

The table below provides a description of each field available on the system and an overview of which reports/tiles can display the field.

Active Calls #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Active Call' stats are also restricted by customer license level and user roles.

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Active Calls
(callsActive)		 double The total number of active calls (any call whether ringing, queued, held or in progress, external calls only). All Not Applicable
5 TilesTilesGrids
Active Calls (inc. IC)
(callsActiveIncInt)		 double The total number of active calls (any call whether ringing, queued, held or in progress, including internal calls). All Not Applicable
5 TilesTilesGrids
Active Incoming Calls
(callsActiveIn)		 double The total number of incoming active calls (any call whether ringing, queued, held or in progress, external calls only). All Not Applicable
5 TilesTilesGrids
Active Internal Calls
(callsActiveInt)		 double The total number of internal active calls (any call whether ringing, queued, held or in progress). All Not Applicable
5 TilesTilesGrids
Active Outgoing Calls
(callsActiveOut)		 double The total number of outgoing active calls (any call whether ringing, queued, held or in progress, external calls only). All Not Applicable
5 TilesTilesGrids
Active Trunk-Trunk Calls
(callsTrunkToTrunk)		 double The total number of active trunk to trunk calls, whether ringing, queued, held or in progress. All Not Applicable
4 TilesTiles
Connected Calls
(callsInProgress)		 double The total number of active calls that are currently in the 'Connected' state (external calls only). All Not Applicable
5 TilesTilesGrids
Connected Calls (inc. IC)
(callsInProgressIncInt)		 double The total number of active calls that are currently in the 'Connected' state, including internal calls. All Not Applicable
5 TilesTilesGrids
Incoming Connected Calls
(callsInProgressIn)		 double The total number of incoming active calls that are currently in the 'Connected' state (external calls only). All Not Applicable
5 TilesTilesGrids
Incoming On Hold Calls
(callsHeldIn)		 double The total number of incoming active calls that are currently in the 'Hold' state (external calls only). ~.pbx.kazoo.name.~,
Teams		 Not Applicable
5 TilesTilesGrids
Incoming Parked Calls
(callsParkedIn)		 double The total number of incoming parked calls (external calls only). All Not Applicable
5 TilesTilesGrids
Incoming Ringing Calls
(callsRingingIn)		 double The total number of incoming active calls that are currently in the 'Ringing' state (external calls only). All Not Applicable
5 TilesTilesGrids
Internal Connected Calls
(callsInProgressInt)		 double The total number of internal active calls that are currently in the 'Connected' state. All Not Applicable
5 TilesTilesGrids
Internal On Hold Calls
(callsHeldInt)		 double The total number of internal active calls that are currently in the 'Hold' state. ~.pbx.kazoo.name.~,
Teams		 Not Applicable
5 TilesTilesGrids
Internal Parked Calls
(callsParkedInt)		 double The total number of internal parked calls. All Not Applicable
5 TilesTilesGrids
Internal Ringing Calls
(callsRingingInt)		 double The total number of internal active calls that are currently in the 'Ringing' state. All Not Applicable
5 TilesTilesGrids
Longest Active
(longestActive)		 double Duration of the longest active call, whether ringing, held or connected (external calls only). All Not Applicable
4 TilesTilesGrids
Longest Active (inc. IC)
(longestActiveIncInt)		 double Duration of the longest active call, whether ringing, held or connected (including internal calls). All Not Applicable
4 TilesTilesGrids
Longest Connected
(longestInProgress)		 double The talk time of the longest connected active call (external calls only). All Not Applicable
4 TilesTilesGrids
Longest Connected (inc. IC)
(longestInProgressIncInt)		 double The talk time of the longest connected active call (including internal calls). All Not Applicable
4 TilesTilesGrids
Longest Connected Trunk-Trunk
(longestInProgressTrnkTrnk)		 double The talk time of the longest connected active trunk to trunk call. All Not Applicable
3 TilesTiles
Longest Parked Call
(longestParked)		 double Duration of the longest parked call (external calls only). All Not Applicable
4 TilesTilesGrids
Longest Parked Call+IC
(longestParkedIncInt)		 double Duration of the longest parked call, including internal calls. All Not Applicable
4 TilesTilesGrids
Longest Ringing
(longestRinging)		 double The ring time of the longest ringing active call (external calls only). All Not Applicable
4 TilesTilesGrids
Longest Ringing (inc. IC)
(longestRingingIncInt)		 double The ring time of the longest ringing active call (including internal calls). All Not Applicable
4 TilesTilesGrids
Longest Waiting
(longestWaiting)		 double The combined ring/queue time of the longest ringing/waiting call (external calls only). All Not Applicable
4 TilesTilesGrids
Longest Waiting (inc. IC)
(longestWaitingIncInt)		 double The combined ring/queue time of the longest ringing/waiting call (including internal calls). All Not Applicable
4 TilesTilesGrids
On Hold Calls
(callsHeld)		 double The total number of active calls that are currently in the 'Hold' state (external calls only). All Not Applicable
5 TilesTilesGrids
On Hold Calls (inc. IC)
(callsHeldIncInt)		 double The total number of active calls that are currently in the 'Hold' state, including internal calls. ~.pbx.kazoo.name.~,
Teams		 Not Applicable
5 TilesTilesGrids
Outgoing Connected Calls
(callsInProgressOut)		 double The total number of outgoing active calls that are currently in the 'Connected' state (external calls only). All Not Applicable
4 TilesTiles
Outgoing On Hold Calls
(callsHeldOut)		 double The total number of outgoing active calls that are currently in the 'Hold' state (external calls only). ~.pbx.kazoo.name.~,
Teams		 Not Applicable
4 TilesTiles
Outgoing Parked Calls
(callsParkedOut)		 double The total number of outgoing parked calls (external calls only). All Not Applicable
5 TilesTilesGrids
Outgoing Ringing Calls
(callsRingingOut)		 double The total number of outgoing active calls that are currently in the 'Ringing' state (external calls only). All Not Applicable
4 TilesTiles
Parked Calls
(callsParked)		 double The total number of parked calls (external calls only). All Not Applicable
5 TilesTilesGrids
Parked Calls (inc. IC)
(callsParkedIncInt)		 double The total number of parked calls, including internal calls. All Not Applicable
5 TilesTilesGrids
Queuing Calls
(callsQueuing)		 double The total number of active calls that are currently in the 'Queuing' state (external calls only). All Not Applicable
5 TilesTilesGrids
Ringing Calls
(callsRinging)		 double The total number of active calls that are currently in the 'Ringing' state (external calls only). All Not Applicable
5 TilesTilesGrids
Ringing Calls (inc. IC)
(callsRingingIncInt)		 double The total number of active calls that are currently in the 'Ringing' state, including internal calls. All Not Applicable
5 TilesTilesGrids
Waiting Calls
(callsWaiting)		 double The total number of active calls that are currently in the 'Ringing' or 'Queuing' state (external calls only). All Not Applicable
5 TilesTilesGrids

Agent Status #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Agent/User/Queue Status' stats are also restricted by customer license level and user roles.

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Agents Busy on ACD calls
(activeTotBusyAcdCount)		 double The total number of on duty agents that are currently 'Busy' on ACD calls. All Not Applicable
5 TilesTilesGrids
Agents Busy on Non ACD calls
(activeTotBusyNonAcdCount)		 double The total number of on duty agents that are currently 'Busy' on non-ACD calls. All Not Applicable
5 TilesTilesGrids
Agents in Away state
(activeTotAwayCount)		 double The total number of on duty agents that are currently in the 'Away' state. All Not Applicable
5 TilesTilesGrids
Agents in Ready state
(activeTotRdyCount)		 double The total number of on duty agents that are currently in the 'Ready' state. All Not Applicable
5 TilesTilesGrids
Agents in Wrap state
(activeTotWrapCount)		 double The total number of on duty agents that are currently in the 'Wrap' state. All Not Applicable
5 TilesTilesGrids
Agents Logged on
(activeTotLogOnCount)		 double The total number of agents that are currently on duty (logged on). Logged on agents can be in any of the ACD states, including 'Ready', 'Busy', 'Away', 'Wrap' & 'Unlicensed'. All Not Applicable
5 TilesTilesGrids

Agent Times #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Agent State
(agtState)		 double (Agent State) The availability state of an agent at a particular time. All Agent Status Detail Agent
Away Reason
(agtAwayReason)		 string Away Reason All
2 Reports
 Not Applicable
Duration
(agtEvtDuration)		 double The length of time an agent was in a particular state. All Agent Status Detail Not Applicable
First Away Time
(firstAway)		 datetime The first time that an agent entered the Away state. All
3 Reports
 Not Applicable
First Logon Time
(firstLogon)		 datetime The first time that an agent logged onto the telephone system. All
2 Reports
 Not Applicable
First Ready Time
(firstReady)		 datetime The first time that an agent entered the Ready state. All
2 Reports
 Not Applicable
Last Away Time
(lastAway)		 datetime The last time that an agent went into the Away state All
2 Reports
 Not Applicable
Last Logoff Time
(lastLogoff)		 datetime The last time that an agent logged off the telephone system. All
2 Reports
 Not Applicable
Last Logon Time
(lastLogon)		 datetime The last time that an agent logged onto the telephone system. All
2 Reports
 Not Applicable
The Next Agent State
(nextAgentState)		 double The next availability state of an agent at a particular time. All Agent Status Detail Agent
The Previous Agent State
(prevAgentState)		 double The previous availability state of an agent at a particular time. All Agent Status Detail Agent
Total Away Count
(totAwayCount)		 double The number of times that the agent transitioned into the away state. All
3 Reports
 Not Applicable
Total Away Time
(totAway)		 double The total time an agent has spent in the away state. All
3 Reports
 Not Applicable
Total Busy ACD Count
(totBusyAcdCount)		 double The number of times that the agent transitioned into the busy state for ACD calls. All
2 Reports
 Not Applicable
Total Busy ACD Time
(totBusyAcd)		 double The total time an agent has spent in the busy state on ACD calls. All
2 Reports
 Not Applicable
Total Busy Non-ACD Count
(totBusyNonAcdCount)		 double The number of times that the agent transitioned into the busy state for Non ACD calls. All
2 Reports
 Not Applicable
Total Busy Non-ACD Time
(totBusyNonAcd)		 double The total time an agent has spent in the busy state on Non ACD calls. All
2 Reports
 Not Applicable
Total Logged On Count
(totLogOnCount)		 double The number of times the agent has logged onto the telephone system. All
2 Reports
 Not Applicable
Total Ready Count
(totRdyCount)		 double The number of times the agent transitioned to the ready state. All
2 Reports
 Not Applicable
Total Ready Time
(totRdy)		 double The total time an agent has spent in the ready state. All
2 Reports
 Not Applicable
Total Time on Duty
(totLogOn)		 double The total time the agent has spent logged onto the telephone system. All
2 Reports
 Not Applicable
Total Wrap Count
(totWrapCount)		 double The number of times the agent transitioned into the wrap state. All
2 Reports
 Not Applicable
Total Wrap Time
(totWrap)		 double The total time an agent has spent in the wrap state. All
2 Reports
 Not Applicable

Agent Times (%) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
% Occupancy Rate
(perOcRate)		 double The occupancy rate is the number of Total Time on Duty - Total Ready Time as a percentage of Total Time on Duty. All
2 Reports
 Not Applicable
% Total Away Reason
(perTotAgentAwayStateReason)		 double The percentage spent in this away state for the report. All Agent Away Reason Summary Not Applicable

Agent Times (Average) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Avg Away Time
(avgAway)		 double The average time the agent has spent in the away state. All
3 Reports
 Not Applicable
Avg Busy ACD Time
(avgBusyAcd)		 double The average time the agent has spent on an ACD call. All
2 Reports
 Not Applicable
Avg Busy Non-ACD Time
(avgBusyNonAcd)		 double The average time the agent has spent on a non-ACD call. All
2 Reports
 Not Applicable
Avg Ready Time
(avgRdy)		 double The average time the agent has spent in the ready state. All
2 Reports
 Not Applicable
Avg Time on Duty
(avgLogOn)		 double The average time the agent has spent logged on to the telephone system. All
2 Reports
 Not Applicable
Avg Wrap Time
(avgWrap)		 double The average time the agent has spent in the wrap state. All
2 Reports
 Not Applicable

Agent Times (Max) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Longest Away Time
(maxAway)		 double The longest time the agent has spent in the away state. All
3 Reports
 Not Applicable
Longest Busy ACD Time
(maxBusyAcd)		 double The longest time the agent has spent on an ACD call. All
2 Reports
 Not Applicable
Longest Busy Non-ACD Time
(maxBusyNonAcd)		 double The longest time the agent has spent on a non-ACD call. All
2 Reports
 Not Applicable
Longest Ready Time
(maxRdy)		 double The longest time the agent has spent in the ready state. All
2 Reports
 Not Applicable
Longest Time on Duty
(maxLogOn)		 double The longest time the agent has spent logged on to the telephone system. All
2 Reports
 Not Applicable
Longest Wrap Time
(maxWrap)		 double The longest time the agent has spent in the wrap state. All
2 Reports
 Not Applicable

Call Info #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Abandoned
(lost)		 boolean An incoming call that was not answered by a device/agent/user or relevant Mailbox/Voicemail. All
15 Reports
 Not Applicable
Answered
(ans)		 boolean Indicates whether the call or call segment was answered or not (Yes or No). All
15 Reports
 Not Applicable
Area Code
(cliArea)		 string The area code for the Caller ID number. All
14 Reports
 Not Applicable
Billing Code
(bill)		 string The billing code that was set against this call. 3CX
13 Reports
 Not Applicable
Call Direction
(callDir)		 double (Call Direction) The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent. All
15 Reports
 Not Applicable
Call Type
(callType)		 double (Call Type) The type of call, either Internal (intercom [IC]) or External. All
15 Reports
 Not Applicable
Caller ID Name
(cliName)		 string The name provided by the network provider as being associated with the Caller ID. All
19 Reports
 Not Applicable
Caller ID Received
(cliRcvd)		 boolean Indicates whether a Caller ID was received for the call (Yes or No). All
13 Reports
 Not Applicable
Conference
(conference)		 boolean The call was part of a conference. All
15 Reports
 Not Applicable
Country
(cliCntry)		 string The country for the Caller ID number. All
15 Reports
 Not Applicable
DDI Name
(ddiName)		 string The name provided by the communications system as being associated with the Direct Inward Dial number for the call. All
14 Reports
 Not Applicable
DDI Name/Presentation Name
(dstName)		 string The DDI name or the presentation number name. All
8 Reports
 Not Applicable
DDI/Presentation Number
(dstNum)		 string The DDI number or the presentation number. All
8 Reports
 Not Applicable
Direct Inward Dial
(ddi)		 string The significant Direct Inward Dial (DDI) digits received from the network provider to identify a call originated via a particular DDI number. All
16 Reports
 Not Applicable
Location
(cliLoc)		 string The location for the Caller ID number. All
14 Reports
 Not Applicable
Number Type
(cliType)		 double (Number Type) The type (Local, National or International) for the Caller ID number. All
15 Reports
 Not Applicable
Outgoing Caller ID
(outCli)		 string The telephone number presented on an outgoing call. All
14 Reports
 Not Applicable
Outgoing Caller ID Name
(outCliName)		 string The name presented on an outgoing call. All
14 Reports
 Not Applicable
Outside Number
(cli)		 string The telephone number associated with this call. This applies to external calls only. All
19 Reports
 Not Applicable
Overflowed In
(ovfIn)		 boolean Indicates whether the call overflowed in from a queue or group. All
5 Reports
 Not Applicable
Overflowed Out
(ovfOut)		 boolean Indicates whether the call overflowed out to another location. All
5 Reports
 Not Applicable
Parked Lost
(parkdLst)		 boolean Indicates if the call was lost whilst parked. All
12 Reports
 Not Applicable
Parked?
(parkd)		 boolean Indicates whether the call or call segment was parked or not (Yes or No). All
12 Reports
 Not Applicable
PSTN Call
(pstn)		 boolean Flag to indicate that this is part of a PSTN call. All
13 Reports
 Not Applicable
Recorded
(hasRec)		 boolean Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call. All
15 Reports
 Not Applicable
Refused
(ref)		 boolean Call was refused, not answered by an Agent/User it was presented to (but may have been answered by another). All
2 Reports
 Not Applicable
Route Path Name
(routePathName)		 string The Contact Name with the addition of any route information which has been pre-pended by the PBX. ~.pbx.kazoo.name.~,
Teams
15 Reports
 Not Applicable
Route Path Number
(routePathId)		 string The Outside Number with the addition of any route information which has been pre-pended by the PBX. ~.pbx.kazoo.name.~,
Teams
15 Reports
 Not Applicable
Segments
(segCount)		 double The sequence number of a specific call segment within a call. All
7 Reports
 Not Applicable
Short Answered
(short)		 boolean A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls. All
13 Reports
 Not Applicable
Short Ringing
(aband)		 boolean A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls. All
12 Reports
 Not Applicable
Short Ringing Outbound
(abandOut)		 boolean A call is designated as Short Ringing when it is not answered, outbound and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls. All
12 Reports
 Not Applicable
State
(cliState)		 string The state/province for the Caller ID number (NANPA region only). All
14 Reports
 Not Applicable
Transferred In
(xfrIn)		 boolean Indicates whether the call was transferred in from another device. All
5 Reports
 Not Applicable
Transferred Out
(xfrOut)		 boolean Indicates whether the call was transferred out to another device. All
5 Reports
 Not Applicable
Trunk to Trunk
(trnkToTrnk)		 boolean A call that includes both an incoming and outgoing trunks. All
12 Reports
 Not Applicable

Call Info (Advanced) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Account ID
(siteId)		 string The ID of the communication system being monitored. All
41 Reports
 Not Applicable
Account Name
(siteName)		 string The name of the communication system being monitored. All
41 Reports
 Not Applicable
Call ID
(callId)		 string The telephone system's unique ID for this call. All
15 Reports
 Not Applicable
Connection ID
(connId)		 string The unique ID of the connection. All
2 Reports
 Not Applicable
Document ID
(docId)		 exactstring Document ID. All
15 Reports
 Not Applicable
End Cause
(endCause)		 string (End Cause) The end event reason code received from the telephone system in relation to this call All
7 Reports
 Not Applicable
Hang-up Cause
(hangupCause)		 string The call Hang-up Cause provided by the communications platform. All
14 Reports
 Not Applicable
Interaction ID
(intId)		 string The PBX Interaction ID. All
12 Reports
 Not Applicable
Media Server
(mediaSrv)		 string The media server that handled the call on the Pbx. All
12 Reports
 Not Applicable
PBX Type
(pbxType)		 string (PBX Type) The type of PBX the call was made on. All
15 Reports
 Not Applicable
Recording ID
(recordingRef)		 string The call recording ID. All
12 Reports
 Not Applicable
SIP Call ID
(sipCallId)		 string The unique SIP Call ID for the call leg. All
12 Reports
 Not Applicable
Start Cause
(startCause)		 existdouble The start event reason code received from the telephone system in relation to this call All
2 Reports
 Not Applicable

Call Rates #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
All Calls Rate
(rateTotCalls)		 double The call rate for the period of the report for the total number of calls (external calls only). All
66 Reports
 Not Applicable
Answered Calls Rate
(rateTotAns)		 double The call rate for the period of the report for the total number of answered calls (external calls only). All
66 Reports
 Not Applicable
Completed Calls Rate
(rateTotComp)		 double The call rate for the period of the report for the total number of completed calls (external calls only). All
66 Reports
 Not Applicable
Incoming Answered Rate
(rateTotInAns)		 double The call rate for the period of the report for the total number of incoming answered calls (external calls only). All
66 Reports
 Not Applicable
Incoming Calls Rate
(rateTotIn)		 double The call rate for the period of the report for the total number of incoming calls (external calls only). All
66 Reports
 Not Applicable
Incoming Completed Rate
(rateTotInComp)		 double The call rate for the period of the report for the total number of completed calls (external calls only). All
66 Reports
 Not Applicable
Incoming Parked Calls Rate
(rateTotInParkd)		 double The call rate for the period of the report for the total number of incoming parked calls (external calls only). All
66 Reports
 Not Applicable
Incoming Unanswered Rate
(rateTotInUnAns)		 double The call rate for the period of the report for the total number of incoming unanswered calls (external calls only). All
66 Reports
 Not Applicable
Outgoing Answered Rate
(rateTotOutAns)		 double The call rate for the period of the report for the total number of outgoing answered calls (external calls only). All
66 Reports
 Not Applicable
Outgoing Calls Rate
(rateTotOut)		 double The call rate for the period of the report for the total number of outgoing calls (external calls only). All
66 Reports
 Not Applicable
Outgoing Completed Rate
(rateTotOutComp)		 double The call rate for the period of the report for the total number of outgoing completed calls (external calls only). All
66 Reports
 Not Applicable
Outgoing Parked Calls Rate
(rateTotOutParkd)		 double The call rate for the period of the report for the total number of outgoing parked calls (external calls only). All
66 Reports
 Not Applicable
Outgoing Unanswered Rate
(rateTotOutUnAns)		 double The call rate for the period of the report for the total number of outgoing unanswered calls (external calls only). All
66 Reports
 Not Applicable
Parked Calls Rate
(rateTotParkd)		 double The call rate for the period of the report for the total number of parked calls (external calls only). All
66 Reports
 Not Applicable
Refused Calls Rate
(rateTotRef)		 double The call rate for the period of the report for the total number of refused calls (external calls only). All
66 Reports
 Not Applicable
Unanswered Calls Rate
(rateTotUnAns)		 double The call rate for the period of the report for the total number of unanswered calls (external calls only). All
66 Reports
 Not Applicable

Call Rates (inc. IC) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
All Calls Rate (inc. IC)
(rateTotCallsIncInt)		 double The call rate for the period of the report for the total number of calls including internal calls. All
66 Reports
 Not Applicable
Answered Calls Rate (inc. IC)
(rateTotAnsIncInt)		 double The call rate for the period of the report for the total number of answered calls including internal calls. All
66 Reports
 Not Applicable
Completed Calls Rate (inc. IC)
(rateTotCompIncInt)		 double The call rate for the period of the report for the total number of completed calls including internal calls. All
66 Reports
 Not Applicable
Incoming Answered Rate (inc. IC)
(rateTotInAnsIncInt)		 double The call rate for the period of the report for the total number of incoming answered calls including internal calls. All
66 Reports
 Not Applicable
Incoming Calls Rate (inc. IC)
(rateTotInIncInt)		 double The call rate for the period of the report for the total number of incoming calls including internal calls. All
66 Reports
 Not Applicable
Incoming Completed Rate (inc. IC)
(rateTotInCompIncInt)		 double The call rate for the period of the report for the total number of completed calls including internal calls. All
66 Reports
 Not Applicable
Incoming Unanswered Rate (inc. IC)
(rateTotInUnAnsIncInt)		 double The call rate for the period of the report for the total number of incoming unanswered calls including internal calls. All
66 Reports
 Not Applicable
Outgoing Answered Rate (inc. IC)
(rateTotOutAnsIncInt)		 double The call rate for the period of the report for the total number of outgoing answered calls including internal calls. All
66 Reports
 Not Applicable
Outgoing Calls Rate (inc. IC)
(rateTotOutIncInt)		 double The call rate for the period of the report for the total number of outgoing calls including internal calls. All
66 Reports
 Not Applicable
Outgoing Completed Rate (inc. IC)
(rateTotOutCompIncInt)		 double The call rate for the period of the report for the total number of outgoing completed calls including internal calls. All
66 Reports
 Not Applicable
Outgoing Unanswered Rate (inc. IC)
(rateTotOutUnAnsIncInt)		 double The call rate for the period of the report for the total number of outgoing unanswered calls including internal calls. All
66 Reports
 Not Applicable
Refused Calls Rate (inc. IC)
(rateTotRefIncInt)		 double The call rate for the period of the report for the total number of refused calls including internal calls. All
66 Reports
 Not Applicable
Unanswered Calls Rate (inc. IC)
(rateTotUnAnsIncInt)		 double The call rate for the period of the report for the total number of unanswered calls including internal calls. All
66 Reports
 Not Applicable

Call Tag Data #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Tag Value
(tagValue)		 string The value of the interaction tag All Call Tag Summary Not Applicable

Call Times #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Answer Time
(answer)		 datetime The time and date that this call or call segment was answered. This will be empty if the call was not answered. All
15 Reports
 Not Applicable
Call Duration
(duration)		 double The total duration for this call or call segment including ring, hold and talk durations. All
19 Reports
 Not Applicable
Conference/Meeting Early Start
(confPre)		 double The conference or meeting early start time. Teams
2 Reports
 Not Applicable
Conference/Meeting Scheduled Duration
(confSchDur)		 double The conference or meeting number scheduled duration. Teams
3 Reports
 Not Applicable
Conference/Meeting Scheduled End Time
(confEnd)		 datetime The conference or meeting scheduled end time. Teams
2 Reports
 Not Applicable
Conference/Meeting Scheduled Start Time
(confStart)		 datetime The conference or meeting scheduled start time. Teams
2 Reports
 Not Applicable
End Time
(end)		 datetime The time of day that this call or call segment ended. All
15 Reports
 Not Applicable
First Answer Time
(minAnswerTime)		 datetime The first time a call was answered during the report period. All
66 Reports
3 TilesGrids
First End Time
(minEndTime)		 datetime The first time a call ended during the report period. All
66 Reports
3 TilesGrids
First Start Time
(minStartTime)		 datetime The first time a call started during the report period. All
66 Reports
3 TilesGrids
Hold Time
(hold)		 double The total time this call segment spent on hold. ~.pbx.kazoo.name.~,
Teams
15 Reports
 Not Applicable
Last Answer Time
(maxAnswerTime)		 datetime The time the last call was answered during the report period. All
66 Reports
3 TilesGrids
Last Answered End Time
(maxAnsweredEndTime)		 datetime The time the last answered call ended during the report period (external calls only). All
66 Reports
3 TilesGrids
Last End Time
(maxEndTime)		 datetime The time the last call ended during the report period. All
66 Reports
3 TilesGrids
Last Start Time
(maxStartTime)		 datetime The time the last call started during the report period. All
66 Reports
3 TilesGrids
Parked Time
(park)		 double The total time this call segment spent parked. All
14 Reports
 Not Applicable
Poll Attempts
(polls)		 double The number of times queue calls was presented to an agent All
12 Reports
 Not Applicable
Ring Time
(ring)		 double The ring duration of the call or call segment. All
15 Reports
 Not Applicable
Start Time
(start)		 datetime The time the call or call segment started ringing. All
35 Reports
 Not Applicable
Talk Time
(talk)		 double The duration this call segment was in the answered state. All
18 Reports
 Not Applicable

Call Times (%) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
% Hold Time
(perHoldTimeOfCallTime)		 double The Total Hold Time as a percentage of Total Call Duration. ~.pbx.kazoo.name.~,
Teams
80 Reports
7 TilesTilesGrids
% Hold Time (inc. IC)
(perHoldTimeOfCallTimeIncInt)		 double The Total Hold Time (inc. IC) as a percentage of Total Call Duration (inc. IC). All
66 Reports
7 TilesTilesGrids
% Parked Time
(perParkTimeOfCallTime)		 double The Total Parked Time as a percentage of Total Call Duration. All
62 Reports
4 TilesTiles
% Parked Time (inc. IC)
(perParkTimeOfCallTimeIncInt)		 double The Total Parked Time (inc. IC) as a percentage of Total Call Duration (inc. IC). All
48 Reports
4 TilesTiles
% Ring Time
(perRingTimeOfCallTime)		 double The Total Ring Time as a percentage of Total Call Duration. All
80 Reports
7 TilesTilesGrids
% Ring Time (inc. IC)
(perRingTimeOfCallTimeIncInt)		 double The Total Ring Time as a percentage of Total Call Duration (inc. IC). All
66 Reports
7 TilesTilesGrids
% Talk Time
(perTalkTimeOfCallTime)		 double The Talk Time as a percentage of Total Call time (external calls only). All
80 Reports
7 TilesTilesGrids
% Talk Time (inc. IC)
(perTalkTimeOfCallTimeIncInt)		 double The Talk Time as a percentage of Total Call time including internal calls. All
66 Reports
7 TilesTilesGrids

Call Times (Average) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Avg Call Duration
(avgCallTime)		 double The average call duration for all external calls, whether they were answered or not. This includes all incoming and outgoing calls. All
66 Reports
6 TilesTilesGrids
Avg Conferences Overran
(avgConfOvr)		 double The average time a conference or meeting overran their scheduled time (external calls only). Teams Not Applicable
6 TilesTilesGrids
Avg Hold Time
(avgHoldTime)		 double The average hold duration for all calls (external calls only). ~.pbx.kazoo.name.~,
Teams
66 Reports
6 TilesTilesGrids
Avg Hold Time In
(avgHoldTimeIn)		 double The average hold duration for all incoming calls (external calls only). ~.pbx.kazoo.name.~,
Teams
66 Reports
6 TilesTilesGrids
Avg Hold Time Out
(avgHoldTimeOut)		 double The average hold duration for all outgoing calls (external calls only). ~.pbx.kazoo.name.~,
Teams
66 Reports
5 TilesTilesGrids
Avg Idle Duration
(avgIdleTime)		 double The average idle duration for the User for this time period (external calls only). All
15 Reports
 Not Applicable
Avg Incoming Call Duration
(avgCallTimeIn)		 double The average call duration for all incoming calls (external calls only). All
66 Reports
6 TilesTilesGrids
Avg Outgoing Call Duration
(avgCallTimeOut)		 double The average call duration for all outgoing calls (external calls only). All
66 Reports
5 TilesTilesGrids
Avg Parked Time
(avgParkTime)		 double The average parked duration for all calls (external calls only). All
48 Reports
3 TilesTiles
Avg Parked Time Abandoned
(avgParkTimeLost)		 double The average parked duration for an adandoned call (external calls only). All Not Applicable
3 TilesTiles
Avg Parked Time In
(avgParkTimeIn)		 double The average parked duration for all incoming calls (external calls only). All
48 Reports
3 TilesTiles
Avg Parked Time Out
(avgParkTimeOut)		 double The average parked duration for all outgoing calls (external calls only). All
48 Reports
3 TilesTiles
Avg Ring Time
(avgRingTime)		 double The average amount of time calls spend ringing (external calls only). All
66 Reports
6 TilesTilesGrids
Avg Ring Time Abandoned
(avgRingTimeLost)		 double The average amount of ring time on Abandoned calls. All
66 Reports
6 TilesTilesGrids
Avg Ring Time In
(avgRingTimeIn)		 double The average amount of ring time on incoming calls (external calls only). All
66 Reports
6 TilesTilesGrids
Avg Ring Time Out
(avgRingTimeOut)		 double The average amount of ring time on outgoing calls (external calls only). All
66 Reports
5 TilesTilesGrids
Avg Talk Time
(avgTalkTime)		 double The average talk time for all calls (external calls only). All
66 Reports
6 TilesTilesGrids
Avg Talk Time In
(avgTalkTimeIn)		 double The average talk time for all incoming calls (external calls only). All
66 Reports
6 TilesTilesGrids
Avg Talk Time Out
(avgTalkTimeOut)		 double The average talk time for all outgoing calls (external calls only). All
66 Reports
5 TilesTilesGrids

Call Times (Average) (inc. IC) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Avg Call Duration (inc. IC)
(avgCallTimeIncInt)		 double The average call duration for all calls, including internal calls. All
66 Reports
6 TilesTilesGrids
Avg Conferences Overran (inc. IC)
(avgConfOvrIncInt)		 double The average time a conference or meeting overran their scheduled time, including internal calls. Teams Teams Calls by Meeting
6 TilesTilesGrids
Avg Hold Time (inc. IC)
(avgHoldTimeIncInt)		 double The average hold duration for all calls including internal calls. ~.pbx.kazoo.name.~,
Teams
66 Reports
6 TilesTilesGrids
Avg Hold Time In (inc. IC)
(avgHoldTimeInIncInt)		 double The average hold duration for all incoming calls including internal calls. ~.pbx.kazoo.name.~,
Teams
66 Reports
 Not Applicable
Avg Hold Time Out (inc. IC)
(avgHoldTimeOutIncInt)		 double The average hold duration for all outgoing calls including internal calls. ~.pbx.kazoo.name.~,
Teams
66 Reports
 Not Applicable
Avg Idle Duration (inc. IC)
(avgIdleTimeIncInt)		 double The average idle duration for this User for this time period (including internal call). All
15 Reports
 Not Applicable
Avg Incoming Call Duration (inc. IC)
(avgCallTimeInIncInt)		 double The average call duration for all incoming calls including internal calls. All
66 Reports
 Not Applicable
Avg Outgoing Call Duration (inc. IC)
(avgCallTimeOutIncInt)		 double The average call duration for all outgoing calls including internal calls. All
66 Reports
5 TilesTilesGrids
Avg Parked Time (inc. IC)
(avgParkTimeIncInt)		 double The average parked duration for all calls including internal calls. All
48 Reports
3 TilesTiles
Avg Parked Time In (inc. IC)
(avgParkTimeInIncInt)		 double The average parked duration for all incoming calls including internal calls. All
48 Reports
3 TilesTiles
Avg Parked Time Out (inc. IC)
(avgParkTimeOutIncInt)		 double The average parked duration for all outgoing calls including internal calls. All
48 Reports
3 TilesTiles
Avg Ring Time (inc. IC)
(avgRingTimeIncInt)		 double The average amount of ring time on calls, including internal calls. All
66 Reports
6 TilesTilesGrids
Avg Ring Time In (inc. IC)
(avgRingTimeInIncInt)		 double The average amount of ring time on incoming calls, including internal calls. All
66 Reports
 Not Applicable
Avg Ring Time Out (inc. IC)
(avgRingTimeOutIncInt)		 double The average amount of ring time on outgoing calls including internal calls. All
66 Reports
 Not Applicable
Avg Talk Time (inc. IC)
(avgTalkTimeIncInt)		 double The average talk time for all calls ,including internal calls. All
66 Reports
6 TilesTilesGrids
Avg Talk Time In (inc. IC)
(avgTalkTimeInIncInt)		 double The average talk time for all incoming calls, including internal calls. All
66 Reports
 Not Applicable
Avg Talk Time Out (inc. IC)
(avgTalkTimeOutIncInt)		 double The average talk time for all outgoing calls, including internal calls. All
66 Reports
 Not Applicable

Call Times (Min/Max) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Longest Call Duration
(maxCallTime)		 double The duration of the call with the longest duration (external calls only). All
66 Reports
6 TilesTilesGrids
Longest Hold Time
(maxHoldTime)		 double The longest a call was on hold (external calls only). ~.pbx.kazoo.name.~,
Teams
66 Reports
6 TilesTilesGrids
Longest Hold Time In
(maxHoldTimeIn)		 double The longest an incoming call was on hold (external calls only). ~.pbx.kazoo.name.~,
Teams
66 Reports
6 TilesTilesGrids
Longest Hold Time Out
(maxHoldTimeOut)		 double The longest an outgoing call was on hold (external calls only). ~.pbx.kazoo.name.~,
Teams
66 Reports
5 TilesTilesGrids
Longest Incoming Call Duration
(maxCallTimeIn)		 double The duration of the call with the longest duration (external calls only). All
66 Reports
6 TilesTilesGrids
Longest Outgoing Call Duration
(maxCallTimeOut)		 double The longest duration for a single outgoing call (external calls only). All
66 Reports
5 TilesTilesGrids
Longest Parked Time
(maxParkTime)		 double The longest a call was parked (external calls only). All
48 Reports
3 TilesTiles
Longest Parked Time Abandoned
(maxParkTimeLost)		 double The longest a call was parked that was abandoned. All
48 Reports
3 TilesTiles
Longest Parked Time In
(maxParkTimeIn)		 double The longest an incoming call was parked (external calls only). All
48 Reports
3 TilesTiles
Longest Parked Time Out
(maxParkTimeOut)		 double The longest an outgoing call was parked (external calls only). All
48 Reports
3 TilesTiles
Longest Ring Time
(maxRingTime)		 double The longest any call was ringing (external calls only). All
66 Reports
6 TilesTilesGrids
Longest Ring Time Abandoned
(maxRingTimeLost)		 double The ring time of the longest ringing abandoned call. All
66 Reports
6 TilesTilesGrids
Longest Ring Time In
(maxRingTimeIn)		 double The longest any incoming call was ringing (external calls only). All
66 Reports
6 TilesTilesGrids
Longest Ring Time Out
(maxRingTimeOut)		 double The longest any outgoing call was ringing (external calls only). All
66 Reports
5 TilesTilesGrids
Longest Talk Time
(maxTalkTime)		 double The longest time a single call spent in the talking state (external calls only). All
66 Reports
6 TilesTilesGrids
Longest Talk Time In
(maxTalkTimeIn)		 double The longest time a single incoming call spent in the talking state (external calls only). All
66 Reports
6 TilesTilesGrids
Longest Talk Time Out
(maxTalkTimeOut)		 double The longest time a single outgoing call spent in the connected state (external calls only). All
66 Reports
5 TilesTilesGrids
Max Conferences Overran
(maxConfOvr)		 double The longest time a conference or meeting overran their scheduled time (external calls only). Teams Not Applicable
6 TilesTilesGrids
Shortest Call Duration
(minCallTime)		 double The shortest duration for a single call (external calls only). All
66 Reports
6 TilesTilesGrids
Shortest Hold Time
(minHoldTime)		 double The shortest hold time for a single call (external calls only). ~.pbx.kazoo.name.~,
Teams
66 Reports
6 TilesTilesGrids
Shortest Hold Time In
(minHoldTimeIn)		 double The shortest hold time for a single incoming call (external calls only). ~.pbx.kazoo.name.~,
Teams
66 Reports
6 TilesTilesGrids
Shortest Hold Time Out
(minHoldTimeOut)		 double The shortest hold time for a single outgoing call (external calls only). ~.pbx.kazoo.name.~,
Teams
66 Reports
5 TilesTilesGrids
Shortest Incoming Call Duration
(minCallTimeIn)		 double The shortest duration for a single incoming call (external calls only). All
66 Reports
6 TilesTilesGrids
Shortest Outgoing Call Duration
(minCallTimeOut)		 double The shortest duration for a single outgoing call (external calls only). All
66 Reports
5 TilesTilesGrids
Shortest Parked Time
(minParkTime)		 double The shortest parked time for a single call (external calls only). All
48 Reports
3 TilesTiles
Shortest Parked Time Abandoned
(minParkTimeLost)		 double The shortest parked time for a single abandoned call (external calls only). All Not Applicable
3 TilesTiles
Shortest Parked Time In
(minParkTimeIn)		 double The shortest parked time for a single incoming call (external calls only). All
48 Reports
3 TilesTiles
Shortest Parked Time Out
(minParkTimeOut)		 double The shortest parked time for a single outgoing call (external calls only). All
48 Reports
3 TilesTiles
Shortest Ring Time
(minRingTime)		 double The shortest ring time for a single call (external calls only). All
66 Reports
6 TilesTilesGrids
Shortest Ring Time Abandoned
(minRingTimeLost)		 double The shortest ring time for an abandoned call. All
66 Reports
6 TilesTilesGrids
Shortest Ring Time In
(minRingTimeIn)		 double The shortest ring time for a single incoming call (external calls only). All
66 Reports
6 TilesTilesGrids
Shortest Ring Time Out
(minRingTimeOut)		 double The shortest ring time for a single outgoing call (external calls only). All
66 Reports
5 TilesTilesGrids
Shortest Talk Time
(minTalkTime)		 double The shortest time a single call spent in the talking state (external calls only). All
66 Reports
6 TilesTilesGrids
Shortest Talk Time In
(minTalkTimeIn)		 double The shortest time a single incoming call spent in the talking state (external calls only). All
66 Reports
6 TilesTilesGrids
Shortest Talk Time Out
(minTalkTimeOut)		 double The shortest time a single outgoing call spent in the talking state (external calls only). All
66 Reports
5 TilesTilesGrids

Call Times (Min/Max) (inc. IC) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
First Answer Time (inc. IC)
(minAnswerTimeIncInt)		 datetime The first time a call was answered during the report period, including internal calls. All
66 Reports
 Not Applicable
First End Time (inc. IC)
(minEndTimeIncInt)		 datetime The first time a call ended during the report period, including internal calls. All
66 Reports
 Not Applicable
First Start Time (inc. IC)
(minStartTimeIncInt)		 datetime The first time a call started during the report period, including internal calls. All
66 Reports
 Not Applicable
Last Answer Time (inc. IC)
(maxAnswerTimeIncInt)		 datetime The time the last call was answered during the report period, including internal calls. All
66 Reports
 Not Applicable
Last Answered End Time (inc. IC)
(maxAnsweredEndTimeIncInt)		 datetime The time the last answered call ended during the report period, including internal calls. All
66 Reports
 Not Applicable
Last End Time (inc. IC)
(maxEndTimeIncInt)		 datetime The time the last call ended during the report period, including internal calls. All
66 Reports
 Not Applicable
Last Start Time (inc. IC)
(maxStartTimeIncInt)		 datetime The time the last call started during the report period, including internal calls. All
66 Reports
 Not Applicable
Longest Call Duration (inc. IC)
(maxCallTimeIncInt)		 double The longest duration for a single call, including internal calls. All
66 Reports
6 TilesTilesGrids
Longest Hold Time (inc. IC)
(maxHoldTimeIncInt)		 double The longest a call was on hold, including internal calls. ~.pbx.kazoo.name.~,
Teams
66 Reports
6 TilesTilesGrids
Longest Hold Time In (inc. IC)
(maxHoldTimeInIncInt)		 double The longest an incoming call was on hold, including internal calls. ~.pbx.kazoo.name.~,
Teams
66 Reports
 Not Applicable
Longest Hold Time Out (inc. IC)
(maxHoldTimeOutIncInt)		 double The longest an outgoing call was on hold, including internal calls. ~.pbx.kazoo.name.~,
Teams
66 Reports
 Not Applicable
Longest Incoming Call Duration (inc. IC)
(maxCallTimeInIncInt)		 double The longest duration for a single incoming call, including internal calls. All
66 Reports
 Not Applicable
Longest Outgoing Call Duration (inc. IC)
(maxCallTimeOutIncInt)		 double The longest duration for a single outgoing call, including internal calls. All
66 Reports
 Not Applicable
Longest Parked Time (inc. IC)
(maxParkTimeIncInt)		 double The longest a call was parked, including internal calls. All
48 Reports
3 TilesTiles
Longest Parked Time In (inc. IC)
(maxParkTimeInIncInt)		 double The longest an incoming call was parked, including internal calls. All
48 Reports
3 TilesTiles
Longest Parked Time Out (inc. IC)
(maxParkTimeOutIncInt)		 double The longest an outgoing call was parked, including internal calls. All
48 Reports
3 TilesTiles
Longest Ring Time (inc. IC)
(maxRingTimeIncInt)		 double The longest any call was ringing, including internal calls. All
66 Reports
6 TilesTilesGrids
Longest Ring Time In (inc. IC)
(maxRingTimeInIncInt)		 double The longest any incoming call was ringing, including internal calls. All
66 Reports
 Not Applicable
Longest Ring Time Out (inc. IC)
(maxRingTimeOutIncInt)		 double The longest any outgoing call was ringing, including internal calls. All
66 Reports
 Not Applicable
Longest Talk Time (inc. IC)
(maxTalkTimeIncInt)		 double The longest time a single call spent in the connected state, including internal calls. All
66 Reports
6 TilesTilesGrids
Longest Talk Time In (inc. IC)
(maxTalkTimeInIncInt)		 double The longest time a single incoming call spent in the connected state, including internal calls. All
66 Reports
 Not Applicable
Longest Talk Time Out (inc. IC)
(maxTalkTimeOutIncInt)		 double The longest time a single outgoing call spent in the connected state, including internal calls. All
66 Reports
 Not Applicable
Max Conferences Overran (inc. IC)
(maxConfOvrIncInt)		 double The longest time a conference or meeting overran their scheduled time, including internal calls. All Teams Calls by Meeting Not Applicable
Shortest Call Duration (inc. IC)
(minCallTimeIncInt)		 double The shortest duration for a single call, including internal calls. All
66 Reports
6 TilesTilesGrids
Shortest Hold Time (inc. IC)
(minHoldTimeIncInt)		 double The shortest hold time for a single call, including internal calls. ~.pbx.kazoo.name.~,
Teams
66 Reports
6 TilesTilesGrids
Shortest Hold Time In (inc. IC)
(minHoldTimeInIncInt)		 double The shortest hold time for a single incoming call, including internal calls. ~.pbx.kazoo.name.~,
Teams
66 Reports
 Not Applicable
Shortest Hold Time Out (inc. IC)
(minHoldTimeOutIncInt)		 double The shortest hold time for a single outgoing call, including internal calls. ~.pbx.kazoo.name.~,
Teams
66 Reports
 Not Applicable
Shortest Incoming Call Duration (inc. IC)
(minCallTimeInIncInt)		 double The shortest duration for a single incoming call, including internal calls. All
66 Reports
 Not Applicable
Shortest Outgoing Call Duration (inc. IC)
(minCallTimeOutIncInt)		 double The shortest duration for a single outgoing call, including internal calls. All
66 Reports
 Not Applicable
Shortest Parked Time (inc. IC)
(minParkTimeIncInt)		 double The shortest parked time for a single call, including internal calls. All
48 Reports
3 TilesTiles
Shortest Parked Time In (inc. IC)
(minParkTimeInIncInt)		 double The shortest parked time for a single incoming call, including internal calls. All
48 Reports
3 TilesTiles
Shortest Parked Time Out (inc. IC)
(minParkTimeOutIncInt)		 double The shortest parked time for a single outgoing call, including internal calls. All
48 Reports
3 TilesTiles
Shortest Ring Time (inc. IC)
(minRingTimeIncInt)		 double The shortest ring time for a single call, including internal calls. All
66 Reports
6 TilesTilesGrids
Shortest Ring Time In (inc. IC)
(minRingTimeInIncInt)		 double The shortest ring time for a single incoming call, including internal calls. All
66 Reports
 Not Applicable
Shortest Ring Time Out (inc. IC)
(minRingTimeOutIncInt)		 double The shortest ring time for a single outgoing call, including internal calls. All
66 Reports
 Not Applicable
Shortest Talk Time (inc. IC)
(minTalkTimeIncInt)		 double The shortest time a single call spent in the talking state, including internal calls. All
66 Reports
6 TilesTilesGrids
Shortest Talk Time In (inc. IC)
(minTalkTimeInIncInt)		 double The shortest time a single incoming call spent in the talking state, including internal calls. All
66 Reports
 Not Applicable
Shortest Talk Time Out (inc. IC)
(minTalkTimeOutIncInt)		 double The shortest time a single outgoing call spent in the talking state, including internal calls. All
66 Reports
 Not Applicable

Call Times (Top/Bottom) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
% Calls in Bottom X% Talk Time
(pctPerBtmXTalk)		 double The number of Calls in Bottom X% Talk Time as a percentage of the total number of All Calls on the report. All
61 Reports
 Not Applicable
% Calls in Top X% Talk Time
(pctPerTopXTalk)		 double The number of Calls in Top X% Talk Time as a percentage of the total number of All Calls on the report. All
61 Reports
 Not Applicable
Average Talk Time (Bottom X%)
(avgPerBtmXTalk)		 double The average talk time for calls within the bottom X% of calls ranked by talk time. All
61 Reports
 Not Applicable
Average Talk Time (Top X%)
(avgPerTopXTalk)		 double The average talk time for calls within the top X% of calls ranked by talk time. All
61 Reports
 Not Applicable
Calls in Bottom X% Talk Time
(cntPerBtmXTalk)		 double The number of calls that fall within the bottom X% when ranked by talk time. All
61 Reports
 Not Applicable
Calls in Top X% Talk Time
(cntPerTopXTalk)		 double The number of calls that fall within the top X% when ranked by talk time. All
61 Reports
 Not Applicable
Longest Talk Time (Bottom X%)
(maxPerBtmXTalk)		 double The longest talk time for a single call within the bottom X% of calls ranked by talk time. All
61 Reports
 Not Applicable
Longest Talk Time (Top X%)
(maxPerTopXTalk)		 double The longest talk time for a single call within the top X% of calls ranked by talk time. All
61 Reports
 Not Applicable
Shortest Talk Time (Bottom X%)
(minPerBtmXTalk)		 double The shortest talk time for a single call within the bottom X% of calls ranked by talk time. All
61 Reports
 Not Applicable
Shortest Talk Time (Top X%)
(minPerTopXTalk)		 double The shortest talk time for a single call within the top X% of calls ranked by talk time. All
61 Reports
 Not Applicable
Total Talk Time (Bottom X%)
(sumPerBtmXTalk)		 double The total talk time for all calls within the bottom X% of calls ranked by talk time. All
61 Reports
 Not Applicable
Total Talk Time (Top X%)
(sumPerTopXTalk)		 double The total talk time for all calls within the top X% of calls ranked by talk time. All
61 Reports
 Not Applicable

Call Times (Total) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Total Call Duration
(totCallTime)		 double The cumulative Call Duration for all calls (external calls only). All
66 Reports
6 TilesTilesGrids
Total Hold Time
(totHoldTime)		 double The total call time on hold (external calls only). ~.pbx.kazoo.name.~,
Teams
66 Reports
6 TilesTilesGrids
Total Hold Time In
(totHoldTimeIn)		 double The total incoming call time on hold (external calls only). ~.pbx.kazoo.name.~,
Teams
66 Reports
6 TilesTilesGrids
Total Hold Time Out
(totHoldTimeOut)		 double The total outgoing call time on hold (external calls only). ~.pbx.kazoo.name.~,
Teams
66 Reports
5 TilesTilesGrids
Total Idle Duration
(totIdleTime)		 double The total idle duration for the User for this time period (external calls only). All
15 Reports
 Not Applicable
Total Incoming Call Duration
(totCallTimeIn)		 double The cumulative Call Duration for all incoming calls (external calls only). All
66 Reports
6 TilesTilesGrids
Total Outgoing Call Duration
(totCallTimeOut)		 double The cumulative Call Duration for all outgoing calls (external calls only). All
66 Reports
5 TilesTilesGrids
Total Parked Time
(totParkTime)		 double The total call time parked (external calls only). All
48 Reports
3 TilesTiles
Total Parked Time In
(totParkTimeIn)		 double The total incoming call time parked (external calls only). All
48 Reports
3 TilesTiles
Total Parked Time Out
(totParkTimeOut)		 double The total outgoing call time parked (external calls only). All
48 Reports
3 TilesTiles
Total Ring Time
(totRingTime)		 double Total time that calls were Ringing (external calls only). All
66 Reports
6 TilesTilesGrids
Total Ring Time Abandoned
(totRingTimeLost)		 double Total time that abandoned calls were Ringing. All
66 Reports
6 TilesTilesGrids
Total Ring Time In
(totRingTimeIn)		 double Total time that incoming calls were Ringing (external calls only). All
66 Reports
6 TilesTilesGrids
Total Ring Time Out
(totRingTimeOut)		 double Total time that outgoing calls were Ringing (external calls only). All
66 Reports
5 TilesTilesGrids
Total Talk Time
(totTalkTime)		 double Total talk time (external calls only). All
66 Reports
6 TilesTilesGrids
Total Talk Time In
(totTalkTimeIn)		 double Total incoming talk time (external calls only). All
66 Reports
6 TilesTilesGrids
Total Talk Time Out
(totTalkTimeOut)		 double Total outgoing talk time (external calls only). All
66 Reports
5 TilesTilesGrids
Total Talk Time Trunk-Trunk
(totTalkTimeTrnkTrnk)		 double The cumulative %%Tlk%% of trunk to trunk calls. All Not Applicable
3 TilesTiles

Call Times (Total) (inc. IC) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Total Call Duration (inc. IC)
(totCallTimeIncInt)		 double The cumulative Call Duration for all calls, including internal calls. All
66 Reports
6 TilesTilesGrids
Total Hold Time (inc. IC)
(totHoldTimeIncInt)		 double The total call time on hold including internal calls. ~.pbx.kazoo.name.~,
Teams
66 Reports
6 TilesTilesGrids
Total Hold Time In (inc. IC)
(totHoldTimeInIncInt)		 double The total incoming call time on hold including internal calls. ~.pbx.kazoo.name.~,
Teams
66 Reports
 Not Applicable
Total Hold Time Out (inc. IC)
(totHoldTimeOutIncInt)		 double The total outgoing call time on hold including internal calls. ~.pbx.kazoo.name.~,
Teams
66 Reports
 Not Applicable
Total Idle Duration (inc. IC)
(totIdleTimeIncInt)		 double The total idle duration for the User for this time period (including internal calls). All
15 Reports
 Not Applicable
Total Incoming Call Duration (inc. IC)
(totCallTimeInIncInt)		 double The cumulative Call Duration for all incoming calls, including internal calls. All
66 Reports
 Not Applicable
Total Outgoing Call Duration (inc. IC)
(totCallTimeOutIncInt)		 double The cumulative Call Duration for all outgoing calls, including internal calls. All
66 Reports
 Not Applicable
Total Parked Time (inc. IC)
(totParkTimeIncInt)		 double The total call time parked including internal calls. All
48 Reports
3 TilesTiles
Total Parked Time In (inc. IC)
(totParkTimeInIncInt)		 double The total incoming call time parked including internal calls. All
48 Reports
3 TilesTiles
Total Parked Time Out (inc. IC)
(totParkTimeOutIncInt)		 double The total outgoing call time parked including internal calls. All
48 Reports
3 TilesTiles
Total Ring Time (inc. IC)
(totRingTimeIncInt)		 double Total time that calls were Ringing including internal calls. All
66 Reports
6 TilesTilesGrids
Total Ring Time In (inc. IC)
(totRingTimeInIncInt)		 double Total time that incoming calls were Ringing including internal calls. All
66 Reports
 Not Applicable
Total Ring Time Out (inc. IC)
(totRingTimeOutIncInt)		 double Total time that outgoing calls were Ringing including internal calls. All
66 Reports
5 TilesTilesGrids
Total Talk Time (inc. IC)
(totTalkTimeIncInt)		 double Total talk time including internal calls. All
66 Reports
6 TilesTilesGrids
Total Talk Time In (inc. IC)
(totTalkTimeInIncInt)		 double Total incoming talk time including internal calls. All
66 Reports
 Not Applicable
Total Talk Time Out (inc. IC)
(totTalkTimeOutIncInt)		 double Total outgoing talk time including internal calls. All
66 Reports
 Not Applicable

Call Totals #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Abandoned Calls
(totInLost)		 double The total number of Abandoned Calls (external calls only). All
66 Reports
8 TilesTilesGridsCharts
All Calls
(totCalls)		 double The total number of calls (external calls only). All
66 Reports
8 TilesTilesGridsCharts
Answered Calls
(totAns)		 double The total number of calls answered (external calls only). All
66 Reports
8 TilesTilesGridsCharts
Calls Causing Repeat Incoming
(totRpCIn)		 double The total number of incoming calls that caused a subsequent repeat call from the same caller (CLI) within the configured repeat call period (external calls only). All
61 Reports
 Not Applicable
Completed Calls
(totComp)		 double The total number of completed calls (external calls only). All
28 Reports
2 TilesGrids
Conference Calls
(totConf)		 double The total number of conference calls (external calls only). All
66 Reports
7 TilesTilesGrids
Conference/Meeting Overrun
(confOvr)		 double The conference or meeting overrun time. Teams
2 Reports
 Not Applicable
Conferences Overran
(totConfOvr)		 double The total number of conference or meetings that overrun their scheduled time (external calls only). Teams Not Applicable
7 TilesTilesGrids
Contact Matches
(totContMatch)		 double The total number of calls that have one or more contact matches. All
64 Reports
 Not Applicable
Incoming Answered
(totInAns)		 double The total number of incoming calls answered (external calls only). All
66 Reports
8 TilesTilesGridsCharts
Incoming Calls
(totIn)		 double The total number of incoming calls (external calls only). All
66 Reports
7 TilesTilesGridsCharts
Incoming Completed
(totInComp)		 double The total number of incoming completed calls (external calls only). All
28 Reports
3 TilesGrids
Incoming Unanswered
(totInUnAns)		 double The total number of incoming calls unanswered (external calls only). All
66 Reports
8 TilesTilesGridsCharts
Incoming with Caller ID
(totInWithCli)		 double Total number of Incoming calls with CLI presented. All
66 Reports
8 TilesTilesGridsCharts
Outgoing Answered
(totOutAns)		 double Total number of Outgoing calls answered (external calls only). All
66 Reports
7 TilesTilesGridsCharts
Outgoing Calls
(totOut)		 double Total number of Outgoing calls (external calls only). All
66 Reports
7 TilesTilesGridsCharts
Outgoing Completed
(totOutComp)		 double Total number of Outgoing calls completed (external calls only). All
28 Reports
2 TilesGrids
Outgoing Unanswered
(totOutUnAns)		 double Total number of Outgoing calls unanswered (external calls only). All
66 Reports
7 TilesTilesGridsCharts
Overflowed In
(totOvfIn)		 double Total Calls that Overflowed In (external calls only). All
28 Reports
3 TilesGrids
Overflowed Out
(totOvfOut)		 double Total Calls that Overflowed Out (external calls only). All
28 Reports
3 TilesGrids
Overflowed Out To VM
(totOvfOutVm)		 double The total number of calls overflowed to voicemil from this device (external calls only). All
28 Reports
3 TilesGrids
PSTN Calls
(totPstn)		 double Total number of PSTN Call calls. All
66 Reports
7 TilesTilesGrids
Refused Calls
(totRef)		 double Total number of refused calls (external calls only). All
21 Reports
2 TilesGrids
Repeat Calls Incoming
(totRpIn)		 double The total number of incoming calls where the same caller (CLI) has previously called within the configured repeat call period (external calls only). All
61 Reports
 Not Applicable
Short Answered Calls
(totShort)		 double Total number of Short Answered calls (external calls only). All
66 Reports
8 TilesTilesGridsCharts
Short Ringing Calls
(totInAband)		 double The total number of incoming Short Ringing calls (external calls only). All Not Applicable
8 TilesTilesGridsCharts
Total Incoming Parked
(totInParkd)		 double The total number of incoming calls parked (external calls only). All
66 Reports
7 TilesTilesGrids
Total Outgoing Parked
(totOutParkd)		 double The total number of outgong calls parked (external calls only). All
66 Reports
6 TilesTilesGrids
Total Parked
(totParkd)		 double The total number of calls parked (external calls only). All
66 Reports
4 TilesTiles
Total Parked Abandoned
(totParkdLost)		 double The total number of calls parked which were abandoned when parked. All
66 Reports
4 TilesTiles
Total Polls
(totPolls)		 double Total number of agents polled for a queue call All
66 Reports
7 TilesTilesGrids
Transferred In
(totXfrIn)		 double The total number of Transferred In to this device (external calls only). All
28 Reports
3 TilesGrids
Transferred Out
(totXfrOut)		 double The total number of Transferred Out from this device (external calls only). All
28 Reports
3 TilesGrids
Trunk to Trunk Calls
(totTrnkToTrnk)		 double The total number of calls that include both an incoming and outgoing trunks. All
57 Reports
5 TilesTilesCharts
Unanswered Calls
(totUnAns)		 double The total number of calls unanswered (external calls only). All
66 Reports
8 TilesTilesGridsCharts
Unreturned Abandoned Calls
(totUnreturnedLost)		 double The total number of Abandoned Calls (external calls only) not returned. All Not Applicable
4 TilesTiles
Unreturned Abandoned Calls (no filter)
(totUnreturnedLostIn)		 double The total number of Abandoned Calls (external calls only) not returned, the return call is not filtered. All Not Applicable
4 TilesTiles

Call Totals (%) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
% Abandoned Calls
(perInLost)		 double The number of Abandoned Calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered
(perAns)		 double The number of Answered Calls as a percentage of All Calls. All
66 Reports
7 TilesTilesGrids
% Calls Causing Repeat Incoming
(perRpCIn)		 double The number of Calls Causing Repeat Incoming as a percentage of Incoming Calls. All
61 Reports
 Not Applicable
% Completed
(perComp)		 double The number of Completed Calls calls as a percentage of All Calls. All
28 Reports
2 TilesGrids
% Conference Calls
(perConf)		 double The number of Conference Calls as a percentage of All Calls. All
66 Reports
7 TilesTilesGrids
% Incoming Answered
(perInAns)		 double The number of Incoming Answered calls as a percentage of All Calls. All
66 Reports
7 TilesTilesGrids
% Incoming Calls
(perIn)		 double The number of Incoming Calls as a percentage of All Calls. All
66 Reports
7 TilesTilesGrids
% Incoming Completed
(perInComp)		 double The number of Incoming Completed calls as a percentage of Incoming Calls. All
28 Reports
2 TilesGrids
% Incoming Parked
(perInParkd)		 double The number of Total Incoming Parked calls as a percentage of All Calls. All
66 Reports
4 TilesTiles
% Incoming Unanswered
(perInUnAns)		 double The number of Incoming Unanswered calls as a percentage of All Calls. All
66 Reports
7 TilesTilesGrids
% Incoming with Caller ID
(perInWithCli)		 double The number of Incoming with Caller ID as a percentage of Incoming Calls. All Not Applicable
7 TilesTilesGrids
% Matched Calls
(perContMatch)		 double The number of Contact Matches as a percentage of All Calls. All
64 Reports
 Not Applicable
% Outgoing Answered
(perOutAns)		 double The number of Outgoing Answered as a percentage of Outgoing Calls. All
66 Reports
6 TilesTilesGrids
% Outgoing Calls
(perOut)		 double The number of Outgoing Calls as a percentage of All Calls. All
66 Reports
6 TilesTilesGrids
% Outgoing Completed
(perOutComp)		 double The number of Outgoing Completed calls as a percentage of Outgoing Calls. All
28 Reports
2 TilesGrids
% Outgoing Parked
(perOutParkd)		 double The number of Total Outgoing Parked calls as a percentage of All Calls. All
66 Reports
4 TilesTiles
% Outgoing Unanswered
(perOutUnAns)		 double The number of Outgoing Unanswered as a percentage of Outgoing Calls. All
66 Reports
6 TilesTilesGrids
% Parked
(perParkd)		 double The number of Total Parked as a percentage of All Calls. All
66 Reports
4 TilesTiles
% Refused Calls
(perInRef)		 double The number of Refused Calls as a percentage of Incoming Calls. All
19 Reports
2 TilesGrids
% Repeat Calls Incoming
(perRpIn)		 double The number of Repeat Calls Incoming as a percentage of Incoming Calls. All
61 Reports
 Not Applicable
% Short Answered Calls
(perShort)		 double The number of Short Answered Calls as a percentage of All Calls. All
66 Reports
7 TilesTilesGrids
% Unanswered
(perUnAns)		 double The number of Unanswered Calls as a percentage of All Calls. All
66 Reports
7 TilesTilesGrids

Call Totals (%) (inc. IC) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
% Answered (inc. IC)
(perAnsIncInt)		 double The number of Answered Calls (inc. IC) as a percentage of All Calls (inc. IC). All
66 Reports
7 TilesTilesGrids
% Completed (inc. IC)
(perCompIncInt)		 double The number of Completed Calls (inc. IC) calls as a percentage of All Calls (inc. IC). All
28 Reports
2 TilesGrids
% Conference Calls (inc. IC)
(perConfIncInt)		 double The number of Conference Calls (inc. IC) as a percentage of All Calls (inc. IC). All Not Applicable
7 TilesTilesGrids
% External (inc. IC)
(perExt)		 double The number of All Calls (external only) as a percentage of All Calls (inc. IC). All Not Applicable
7 TilesTilesGrids
% Incoming Answered (inc. IC)
(perInAnsIncInt)		 double The number of Incoming Answered (inc. IC) calls as a percentage of All Calls (inc. IC). All
66 Reports
7 TilesTilesGrids
% Incoming Calls (inc. IC)
(perInIncInt)		 double The number of Incoming Calls (inc. IC) as a percentage of All Calls (inc. IC). All
66 Reports
7 TilesTilesGrids
% Incoming Completed (inc. IC)
(perInCompIncInt)		 double The number of Incoming Completed (inc. IC) calls as a percentage of All Calls (inc. IC). All
28 Reports
2 TilesGrids
% Incoming Unanswered (inc. IC)
(perInUnAnsIncInt)		 double The number of Incoming Unanswered (inc. IC) calls as a percentage of All Calls (inc. IC). All
66 Reports
7 TilesTilesGrids
% Intercom Calls
(perInt)		 double The number of Internal Calls as a percentage of All Calls (inc. IC). All Not Applicable
7 TilesTilesGrids
% Outgoing Answered (inc. IC)
(perOutAnsIncInt)		 double The number of Outgoing Answered (inc. IC) as a percentage of Outgoing Calls (inc. IC). All
66 Reports
6 TilesTilesGrids
% Outgoing Calls (inc. IC)
(perOutIncInt)		 double The number of Outgoing Calls as a percentage of All Calls (inc. IC). All
66 Reports
6 TilesTilesGrids
% Outgoing Completed (inc. IC)
(perOutCompIncInt)		 double The number of Outgoing Completed (inc. IC) calls as a percentage of Outgoing Calls (inc. IC). All
28 Reports
2 TilesGrids
% Outgoing Unanswered (inc. IC)
(perOutUnAnsIncInt)		 double The number of Outgoing Unanswered (inc. IC) as a percentage of Outgoing Calls (inc. IC). All
66 Reports
6 TilesTilesGrids
% Parked (inc. IC)
(perParkedIncInt)		 double The number of totParkdIncInt as a percentage of All Calls. All Not Applicable
4 TilesTiles
% Refused Calls (inc. IC)
(perInRefIncInt)		 double The number of Refused Calls (inc. IC) as a percentage of Incoming Calls (inc. IC). All
19 Reports
2 TilesGrids
% Short Answered Calls (inc. IC)
(perShortIncInt)		 double The number of Short Answered Calls (inc. IC) as a percentage of All Calls (inc. IC). All Not Applicable
7 TilesTilesGrids
% Unanswered (inc. IC)
(perUnAnsIncInt)		 double The number of Unanswered Calls (inc. IC) as a percentage of All Calls (inc. IC). All
66 Reports
7 TilesTilesGrids

Call Totals (Current Period) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Abandoned Calls (Current Period)
(totInLostInRate)		 double Total Incoming Calls Abandoned within Rate. All Not Applicable
7 TilesTilesGrids
Calls (Current Period)
(totCallsInRate)		 double The total number of calls within rate. All Not Applicable
7 TilesTilesGrids
Incoming Answered (Current Period)
(totInAnsInRate)		 double Total Calls Answered within Rate period. All Not Applicable
7 TilesTilesGrids
Incoming Calls (Current Period)
(totInInRate)		 double The total number of incoming calls within the Call Rate Period. All Not Applicable
7 TilesTilesGrids
Outgoing Answered (Current Period)
(totOutAnsInRate)		 double Total Outgoing Calls Answered within Rate. All Not Applicable
6 TilesTilesGrids
Outgoing Calls (Current Period)
(totOutInRate)		 double Total Outgoing calls within Rate (in last rate time period [default 60 minutes]). All Not Applicable
6 TilesTilesGrids
Parked Calls (Current Period)
(totParkedInRate)		 double Parked Calls (Current Period) All Not Applicable
6 TilesTilesGrids

Call Totals (inc. IC) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
All Calls (inc. IC)
(totCallsIncInt)		 double The total number of calls including internal calls. All
66 Reports
8 TilesTilesGridsCharts
Answered Calls (inc. IC)
(totAnsIncInt)		 double The total number of calls answered including internal calls. All
66 Reports
8 TilesTilesGridsCharts
Completed Calls (inc. IC)
(totCompIncInt)		 double The total number of completed calls, including internal calls. All
28 Reports
2 TilesGrids
Conference Calls (inc. IC)
(totConfIncInt)		 double Total number of Conference calls including internal calls. All
66 Reports
7 TilesTilesGrids
Conferences Overran (inc. IC)
(totConfOvrIncInt)		 double The total number of conference or meetings that overrun their scheduled time, including internal calls. Teams Teams Calls by Meeting
7 TilesTilesGrids
Incoming Answered (inc. IC)
(totInAnsIncInt)		 double The total number of incoming calls answered including internal calls. All
66 Reports
 Over Time
Incoming Calls (inc. IC)
(totInIncInt)		 double The total number of incoming calls including internal calls. All
66 Reports
 Over Time
Incoming Completed (inc. IC)
(totInCompIncInt)		 double The total number of incoming completed calls including internal calls. All
28 Reports
 Not Applicable
Incoming Unanswered (inc. IC)
(totInUnAnsIncInt)		 double The total number of incoming calls unanswered including internal calls. All
66 Reports
 Over Time
Internal Calls
(totIntCalls)		 double Total number of Internal Calls. All
66 Reports
8 TilesTilesGridsCharts
Outgoing Answered (inc. IC)
(totOutAnsIncInt)		 double Total number of Outgoing calls answered including internal calls. All
66 Reports
 Over Time
Outgoing Calls (inc. IC)
(totOutIncInt)		 double Total number of Outgoing calls including internal calls. All
66 Reports
 Over Time
Outgoing Completed (inc. IC)
(totOutCompIncInt)		 double Total number of Outgoing calls completed including internal calls. All
28 Reports
 Not Applicable
Outgoing Unanswered (inc. IC)
(totOutUnAnsIncInt)		 double Total number of Outgoing calls unanswered including internal calls. All
66 Reports
 Over Time
Overflowed In (inc. IC)
(totOvfInIncInt)		 double Total Calls that Overflowed In including internal calls. All
28 Reports
3 TilesGrids
Overflowed Out (inc. IC)
(totOvfOutIncInt)		 double Total Calls that Overflowed Out including internal calls. All
28 Reports
3 TilesGrids
Overflowed Out To VM (inc. IC)
(totOvfOutVmIncInt)		 double The total number of calls overflowed to voicemail from this device, including internal calls. All
28 Reports
3 TilesGrids
Refused Calls (inc. IC)
(totRefIncInt)		 double Total number of refused calls including internal calls. All
19 Reports
2 TilesGrids
Short Answered Calls (inc. IC)
(totShortIncInt)		 double Total number of Short Answered calls including internal calls. All
66 Reports
8 TilesTilesGridsCharts
Transferred In (inc. IC)
(totXfrInIncInt)		 double The total number of Transferred In to this device, including internal calls. All
28 Reports
3 TilesGrids
Transferred Out (inc. IC)
(totXfrOutIncInt)		 double The total number of Transferred Out from this device, including internal calls. All
28 Reports
3 TilesGrids
Unanswered Calls (inc. IC)
(totUnAnsIncInt)		 double The total number of calls uunanswered including internal calls. All
66 Reports
8 TilesTilesGridsCharts

Contact Info #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Company Name
(compName)		 string The company name of the matched contact. All
15 Reports
 Not Applicable
Contact Matched
(hasContMatch)		 boolean The call has one or more contact matches. All
15 Reports
 Not Applicable
Contact Name
(contName)		 string The full name of the matched contact. If there is no contact match, this will be the Caller ID Name. All
15 Reports
 Not Applicable
Contact Tag 1
(tagFld1)		 string The data from tag field 1 of the matching contact record for this call. All
15 Reports
 Not Applicable
Contact Tag 10
(tagFld10)		 string The data from tag field 10 of the matching contact record for this call. All
15 Reports
 Not Applicable
Contact Tag 2
(tagFld2)		 string The data from tag field 2 of the matching contact record for this call. All
15 Reports
 Not Applicable
Contact Tag 3
(tagFld3)		 string The data from tag field 3 of the matching contact record for this call. All
15 Reports
 Not Applicable
Contact Tag 4
(tagFld4)		 string The data from tag field 4 of the matching contact record for this call. All
15 Reports
 Not Applicable
Contact Tag 5
(tagFld5)		 string The data from tag field 5 of the matching contact record for this call. All
15 Reports
 Not Applicable
Contact Tag 6
(tagFld6)		 string The data from tag field 6 of the matching contact record for this call. All
15 Reports
 Not Applicable
Contact Tag 7
(tagFld7)		 string The data from tag field 7 of the matching contact record for this call. All
15 Reports
 Not Applicable
Contact Tag 8
(tagFld8)		 string The data from tag field 8 of the matching contact record for this call. All
15 Reports
 Not Applicable
Contact Tag 9
(tagFld9)		 string The data from tag field 9 of the matching contact record for this call. All
15 Reports
 Not Applicable
CRM ID
(crmId)		 string The reference of the matched contact in an external CRM system. All
15 Reports
 Not Applicable
Email
(email)		 string The email address of the matched contact. All
15 Reports
 Not Applicable
Job Title
(jobTitle)		 string The job title of the matched contact. All
15 Reports
 Not Applicable

Miscellaneous #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Current Date
(currentDate)		 datetime The current date. The time is controlled by the time zone configured for the account. All Not Applicable
3 TilesTiles
Current Date / Time
(currentDateTime)		 datetime The current date and time. The time is controlled by the time zone configured for the account. All Not Applicable
3 TilesTiles
Current Time
(currentTime)		 datetime Current Time. The time is controlled by the time zone configured for the account. All Not Applicable
3 TilesTiles
Current Year
(currentYear)		 string Current Year. The time is controlled by the time zone configured for the account. All Not Applicable
3 TilesTiles
Day of Month
(currentDayOfMonth)		 double The day of the month in numeric format e.g 01 is the 1st of the month. The time is controlled by the time zone configured for the account. All Not Applicable
3 TilesTiles
Day of Week
(currentDayOfWeek)		 string The day of the week in string format e.g Wednesday. The time is controlled by the time zone configured for the account. All Not Applicable
3 TilesTiles
Manual Text
(manualText)		 string Manual text can be configured by the user to display targets, messages etc. Limited to 1,000 characters. All Not Applicable
3 TilesTiles

Report's Call Totals (%) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
% Total Abandoned
(perTotInLost)		 double The number of Abandoned Calls as a percentage of the Abandoned Calls for the report. All
66 Reports
 Not Applicable
% Total All Calls
(perTotCalls)		 double The number of All Calls as a percentage of the total number of All Calls on the report. All
66 Reports
 Not Applicable
% Total Answered Calls
(perTotAns)		 double The number of Answered Calls as a percentage of the total number of Answered Calls on the report. All
66 Reports
 Not Applicable
% Total Calls Causing Repeat Incoming
(perTotRpCIn)		 double The number of Calls Causing Repeat Incoming as a percentage of the total number of Calls Causing Repeat Incoming on the report. All
61 Reports
 Not Applicable
% Total Completed Calls
(perTotComp)		 double The number of Completed Calls as a percentage of the total number of Completed Calls on the report. All
28 Reports
 Not Applicable
% Total Conference Calls
(perTotConf)		 double The number of Conference Calls as a percentage of the Conference Calls for the report. All
66 Reports
 Not Applicable
% Total Incoming Answered
(perTotInAns)		 double The number of Incoming Answered as a percentage of the total number of Incoming Answered on the report. All
66 Reports
 Not Applicable
% Total Incoming Calls
(perTotIn)		 double The number of Incoming Calls as a percentage of the total number of Incoming Calls on the report. All
66 Reports
 Not Applicable
% Total Incoming Completed
(perTotInComp)		 double The number of Incoming Completed as a percentage of the Incoming Completed for the report. All
28 Reports
 Not Applicable
% Total Incoming Parked
(perTotInParkd)		 double The number of Total Incoming Parked as a percentage of the total number of Total Parked on the report. All
66 Reports
 Not Applicable
% Total Incoming Unanswered
(perTotInUnAns)		 double The number of Incoming Unanswered as a percentage of the total number of Incoming Unanswered on the report. All
66 Reports
 Not Applicable
% Total Matched Calls
(perTotContMatch)		 double The number of Contact Matches as a percentage of the All Calls for the report. All
64 Reports
 Not Applicable
% Total Outgoing Answered
(perTotOutAns)		 double The number of Outgoing Answered as a percentage of the Outgoing Answered for the report. All
66 Reports
 Not Applicable
% Total Outgoing Calls
(perTotOut)		 double The number of Outgoing Calls as a percentage of the Outgoing Calls for the report. All
66 Reports
 Not Applicable
% Total Outgoing Completed
(perTotOutComp)		 double The number of Outgoing Completed as a percentage of the Outgoing Completed for the report. All
28 Reports
 Not Applicable
% Total Outgoing Parked
(perTotOutParkd)		 double The number of Total Outgoing Parked as a percentage of the total number of Total Parked on the report. All
66 Reports
 Not Applicable
% Total Outgoing Unanswered
(perTotOutUnAns)		 double The number of Outgoing Unanswered as a percentage of the Outgoing Unanswered for the report. All
66 Reports
 Not Applicable
% Total Parked
(perTotParkd)		 double The number of Total Parked as a percentage of the total number of Total Parked on the report. All
66 Reports
 Not Applicable
% Total Parked Abandoned
(perTotParkdLost)		 double The number of Total Parked Abandoned as a percentage of the total number of Total Parked on the report. All
66 Reports
 Not Applicable
% Total Refused Calls
(perTotInRef)		 double The number of Refused Calls as a percentage of the Refused Calls for the report. All
19 Reports
 Not Applicable
% Total Repeat Calls Incoming
(perTotRpIn)		 double The number of Repeat Calls Incoming as a percentage of the total number of Repeat Calls Incoming on the report. All
61 Reports
 Not Applicable
% Total Short Answered Calls
(perTotShort)		 double The number of Short Answered Calls as a percentage of the Short Answered Calls for the report. All
66 Reports
 Not Applicable
% Total Unanswered Calls
(perTotUnAns)		 double The number of Unanswered Calls as a percentage of the total number of Unanswered Calls on the report. All
66 Reports
 Not Applicable

Report's Call Totals (%) (inc. IC) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
% Total All Calls (inc. IC)
(perTotCallsIncInt)		 double The number of All Calls (inc. IC) as a percentage of the total number of All Calls (inc. IC) on the report. All
66 Reports
 Not Applicable
% Total Answered Calls (inc. IC)
(perTotAnsIncInt)		 double The number of Answered Calls (inc. IC) as a percentage of the total number of Answered Calls (inc. IC) on the report. All
66 Reports
 Not Applicable
% Total CompIeted Calls (inc. IC)
(perTotCompIncInt)		 double The number of Completed Calls (inc. IC) as a percentage of the total number of Completed Calls (inc. IC) on the report. All
28 Reports
 Not Applicable
% Total Conference Calls (inc. IC)
(perTotConfIncInt)		 double The number of Conference Calls (inc. IC) as a percentage of the Conference Calls (inc. IC) for the report. All
66 Reports
 Not Applicable
% Total Incoming Answered (inc. IC)
(perTotInAnsIncInt)		 double The number of Incoming Answered (inc. IC) as a percentage of the total number of Incoming Answered (inc. IC) on the report. All
66 Reports
 Not Applicable
% Total Incoming Calls (inc. IC)
(perTotInIncInt)		 double The number of Incoming Calls (inc. IC) as a percentage of the Incoming Calls (inc. IC) for the report. All
66 Reports
 Not Applicable
% Total Incoming CompIeted (inc. IC)
(perTotInCompIncInt)		 double The number of Incoming Completed (inc. IC) as a percentage of the Incoming Completed (inc. IC) for the report. All
28 Reports
 Not Applicable
% Total Incoming Unanswered (inc. IC)
(perTotInUnAnsIncInt)		 double The number of Incoming Unanswered (inc. IC) as a percentage of the total number of Incoming Unanswered (inc. IC) on the report. All
66 Reports
 Not Applicable
% Total Outgoing Answered (inc. IC)
(perTotOutAnsIncInt)		 double The number of Outgoing Answered (inc. IC) as a percentage of the Outgoing Answered (inc. IC) for the report. All
66 Reports
 Not Applicable
% Total Outgoing Calls (inc. IC)
(perTotOutIncInt)		 double The number of Outgoing Calls (inc. IC) as a percentage of the Outgoing Calls (inc. IC) for the report. All
66 Reports
 Not Applicable
% Total Outgoing Completed (inc. IC)
(perTotOutCompIncInt)		 double The number of Outgoing Completed (inc. IC) as a percentage of the Outgoing Completed (inc. IC) for the report. All
28 Reports
 Not Applicable
% Total Outgoing Unanswered (inc. IC)
(perTotOutUnAnsIncInt)		 double The number of Outgoing Unanswered (inc. IC) as a percentage of the Outgoing Unanswered (inc. IC) for the report. All
66 Reports
 Not Applicable
% Total Refused Calls (inc. IC)
(perTotInRefIncInt)		 double The number of Refused Calls (inc. IC) as a percentage of the Refused Calls (inc. IC) for the report. All
19 Reports
 Not Applicable
% Total Short Answered Calls (inc. IC)
(perTotShortIncInt)		 double The number of Short Answered Calls (inc. IC) as a percentage of the Short Answered Calls (inc. IC) for the report. All
66 Reports
 Not Applicable
% Total Unanswered Calls (inc. IC)
(perTotUnAnsIncInt)		 double The number of Unanswered Calls (inc. IC) as a percentage of the total number of Unanswered Calls (inc. IC) on the report. All
66 Reports
 Not Applicable

Report's Service Level Totals (%) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
% Total Abandoned > SLOver
(perTotInLostSlOver)		 double The number of Abandoned > SLOver as a percentage of the Abandoned > SLOver for the report. All
66 Reports
 Not Applicable
% Total Abandoned ≤ SL1
(perTotInLostSl1)		 double The number of Abandoned ≤ SL1 as a percentage of the Abandoned ≤ SL1 for the report. All
66 Reports
 Not Applicable
% Total Abandoned ≤ SL10
(perTotInLostSl10)		 double The number of Abandoned ≤ SL10 as a percentage of the Abandoned ≤ SL10 for the report. All
66 Reports
 Not Applicable
% Total Abandoned ≤ SL11
(perTotInLostSl11)		 double The number of Abandoned ≤ SL11 as a percentage of the Abandoned ≤ SL11 for the report. All
66 Reports
 Not Applicable
% Total Abandoned ≤ SL12
(perTotInLostSl12)		 double The number of Abandoned ≤ SL12 as a percentage of the Abandoned ≤ SL12 for the report. All
66 Reports
 Not Applicable
% Total Abandoned ≤ SL2
(perTotInLostSl2)		 double The number of Abandoned ≤ SL2 as a percentage of the Abandoned ≤ SL2 for the report. All
66 Reports
 Not Applicable
% Total Abandoned ≤ SL3
(perTotInLostSl3)		 double The number of Abandoned ≤ SL3 as a percentage of the Abandoned ≤ SL3 for the report. All
66 Reports
 Not Applicable
% Total Abandoned ≤ SL4
(perTotInLostSl4)		 double The number of Abandoned ≤ SL4 as a percentage of the Abandoned ≤ SL4 for the report. All
66 Reports
 Not Applicable
% Total Abandoned ≤ SL5
(perTotInLostSl5)		 double The number of Abandoned ≤ SL5 as a percentage of the Abandoned ≤ SL5 for the report. All
66 Reports
 Not Applicable
% Total Abandoned ≤ SL6
(perTotInLostSl6)		 double The number of Abandoned ≤ SL6 as a percentage of the Abandoned ≤ SL6 for the report. All
66 Reports
 Not Applicable
% Total Abandoned ≤ SL7
(perTotInLostSl7)		 double The number of Abandoned ≤ SL7 as a percentage of the Abandoned ≤ SL7 for the report. All
66 Reports
 Not Applicable
% Total Abandoned ≤ SL8
(perTotInLostSl8)		 double The number of Abandoned ≤ SL8 as a percentage of the Abandoned ≤ SL8 for the report. All
66 Reports
 Not Applicable
% Total Abandoned ≤ SL9
(perTotInLostSl9)		 double The number of Abandoned ≤ SL9 as a percentage of the Abandoned ≤ SL9 for the report. All
66 Reports
 Not Applicable
% Total Answered > SLOver
(perTotInAnsSlOver)		 double The number of Answered > SLOver as a percentage of the Answered > SLOver for the report. All
66 Reports
 Not Applicable
% Total Answered ≤ SL1
(perTotInAnsSl1)		 double The number of Answered ≤ SL1 as a percentage of the Answered ≤ SL1 for the report. All
66 Reports
 Not Applicable
% Total Answered ≤ SL10
(perTotInAnsSl10)		 double The number of Answered ≤ SL10 as a percentage of the Answered ≤ SL10 for the report. All
66 Reports
 Not Applicable
% Total Answered ≤ SL11
(perTotInAnsSl11)		 double The number of Answered ≤ SL11 as a percentage of the Answered ≤ SL11 for the report. All
66 Reports
 Not Applicable
% Total Answered ≤ SL12
(perTotInAnsSl12)		 double The number of Answered ≤ SL12 as a percentage of the Answered ≤ SL12 for the report. All
66 Reports
 Not Applicable
% Total Answered ≤ SL2
(perTotInAnsSl2)		 double The number of Answered ≤ SL2 as a percentage of the Answered ≤ SL2 for the report. All
66 Reports
 Not Applicable
% Total Answered ≤ SL3
(perTotInAnsSl3)		 double The number of Answered ≤ SL3 as a percentage of the Answered ≤ SL3 for the report. All
66 Reports
 Not Applicable
% Total Answered ≤ SL4
(perTotInAnsSl4)		 double The number of Answered ≤ SL4 as a percentage of the Answered ≤ SL4 for the report. All
66 Reports
 Not Applicable
% Total Answered ≤ SL5
(perTotInAnsSl5)		 double The number of Answered ≤ SL5 as a percentage of the Answered ≤ SL5 for the report. All
66 Reports
 Not Applicable
% Total Answered ≤ SL6
(perTotInAnsSl6)		 double The number of Answered ≤ SL6 as a percentage of the Answered ≤ SL6 for the report. All
66 Reports
 Not Applicable
% Total Answered ≤ SL7
(perTotInAnsSl7)		 double The number of Answered ≤ SL7 as a percentage of the Answered ≤ SL7 for the report. All
66 Reports
 Not Applicable
% Total Answered ≤ SL8
(perTotInAnsSl8)		 double The number of Answered ≤ SL8 as a percentage of the Answered ≤ SL8 for the report. All
66 Reports
 Not Applicable
% Total Answered ≤ SL9
(perTotInAnsSl9)		 double The number of Answered ≤ SL9 as a percentage of the Answered ≤ SL9 for the report. All
66 Reports
 Not Applicable

Service Level Totals (%) #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
% Abandoned > SLOver
(perInLostSlOver)		 double The number of Abandoned > SLOver as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Abandoned ≤ SL1
(perInLostSl1)		 double The number of Abandoned ≤ SL1 as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Abandoned ≤ SL10
(perInLostSl10)		 double The number of Abandoned ≤ SL10 as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Abandoned ≤ SL11
(perInLostSl11)		 double The number of Abandoned ≤ SL11 as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Abandoned ≤ SL12
(perInLostSl12)		 double The number of Abandoned ≤ SL12 as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Abandoned ≤ SL2
(perInLostSl2)		 double The number of Abandoned ≤ SL2 as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Abandoned ≤ SL3
(perInLostSl3)		 double The number of Abandoned ≤ SL3 as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Abandoned ≤ SL4
(perInLostSl4)		 double The number of Abandoned ≤ SL4 as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Abandoned ≤ SL5
(perInLostSl5)		 double The number of Abandoned ≤ SL5 as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Abandoned ≤ SL6
(perInLostSl6)		 double The number of Abandoned ≤ SL6 as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Abandoned ≤ SL7
(perInLostSl7)		 double The number of Abandoned ≤ SL7 as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Abandoned ≤ SL8
(perInLostSl8)		 double The number of Abandoned ≤ SL8 as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Abandoned ≤ SL9
(perInLostSl9)		 double The number of Abandoned ≤ SL9 as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered > SLOver
(perInAnsSlOver)		 double The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered > SLOver (Current Period)
(perInAnsInRateSlOver)		 double The number of Answered > SLOver (Current Period) as a percentage of Incoming Calls. All Not Applicable
4 TilesTiles
% Answered ≤ SL1
(perInAnsSl1)		 double The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered ≤ SL1 (Current Period)
(perInAnsInRateSl1)		 double The number of Answered ≤ SL1 (Current Period) as a percentage of Incoming Calls. All Not Applicable
4 TilesTiles
% Answered ≤ SL10
(perInAnsSl10)		 double The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered ≤ SL10 (Current Period)
(perInAnsInRateSl10)		 double The number of Answered ≤ SL10 (Current Period) as a percentage of Incoming Calls. All Not Applicable
4 TilesTiles
% Answered ≤ SL11
(perInAnsSl11)		 double The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered ≤ SL11 (Current Period)
(perInAnsInRateSl11)		 double The number of Answered ≤ SL11 (Current Period) as a percentage of Incoming Calls. All Not Applicable
4 TilesTiles
% Answered ≤ SL12
(perInAnsSl12)		 double The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered ≤ SL12 (Current Period)
(perInAnsInRateSl12)		 double The number of Answered ≤ SL12 (Current Period) as a percentage of Incoming Calls. All Not Applicable
4 TilesTiles
% Answered ≤ SL2
(perInAnsSl2)		 double The number of Answered ≤ SL2 calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered ≤ SL2 (Current Period)
(perInAnsInRateSl2)		 double The number of Answered ≤ SL2 (Current Period) as a percentage of Incoming Calls. All Not Applicable
4 TilesTiles
% Answered ≤ SL3
(perInAnsSl3)		 double The number of Answered ≤ SL3 calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered ≤ SL3 (Current Period)
(perInAnsInRateSl3)		 double The number of Answered ≤ SL3 (Current Period) as a percentage of Incoming Calls. All Not Applicable
4 TilesTiles
% Answered ≤ SL4
(perInAnsSl4)		 double The number of Answered ≤ SL4 calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered ≤ SL4 (Current Period)
(perInAnsInRateSl4)		 double The number of Answered ≤ SL4 (Current Period) as a percentage of Incoming Calls. All Not Applicable
4 TilesTiles
% Answered ≤ SL5
(perInAnsSl5)		 double The number of Answered ≤ SL5 calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered ≤ SL5 (Current Period)
(perInAnsInRateSl5)		 double The number of Answered ≤ SL5 (Current Period) as a percentage of Incoming Calls. All Not Applicable
4 TilesTiles
% Answered ≤ SL6
(perInAnsSl6)		 double The number of Answered ≤ SL6 calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered ≤ SL6 (Current Period)
(perInAnsInRateSl6)		 double The number of Answered ≤ SL6 (Current Period) as a percentage of Incoming Calls. All Not Applicable
4 TilesTiles
% Answered ≤ SL6 (Current Period)
(perInAnsInRateSl7)		 double The number of Answered ≤ SL7 (Current Period) as a percentage of Incoming Calls. All Not Applicable
4 TilesTiles
% Answered ≤ SL7
(perInAnsSl7)		 double The number of Answered ≤ SL7 calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered ≤ SL8
(perInAnsSl8)		 double The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered ≤ SL8 (Current Period)
(perInAnsInRateSl8)		 double The number of Answered ≤ SL8 (Current Period) as a percentage of Incoming Calls. All Not Applicable
4 TilesTiles
% Answered ≤ SL9
(perInAnsSl9)		 double The number of Answered ≤ SL1 calls as a percentage of Incoming Calls. All
66 Reports
7 TilesTilesGrids
% Answered ≤ SL9 (Current Period)
(perInAnsInRateSl9)		 double The number of Answered ≤ SL9 (Current Period) as a percentage of Incoming Calls. All Not Applicable
4 TilesTiles

Service Levels #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Abandoned > SLOver
(totInLostSlOver)		 double The total number of incoming calls abandoned outside service level. All
66 Reports
8 TilesTilesGridsCharts
Abandoned ≤ SL1
(totInLostSl1)		 double The total number of incoming calls abandoned inside service level 1. All
66 Reports
8 TilesTilesGridsCharts
Abandoned ≤ SL1 (Current Period)
(totInLostInRateSl1)		 double The total number of incoming calls abandoned within rate and inside service level 1. All Not Applicable
7 TilesTilesGrids
Abandoned ≤ SL10
(totInLostSl10)		 double The total number of incoming calls abandoned inside service level 10. All
66 Reports
8 TilesTilesGridsCharts
Abandoned ≤ SL10 (Current Period)
(totInLostInRateSl10)		 double The total number of incoming calls abandoned within rate but inside service level 10. All Not Applicable
7 TilesTilesGrids
Abandoned ≤ SL11
(totInLostSl11)		 double The total number of incoming calls abandoned inside service level 11. All
66 Reports
8 TilesTilesGridsCharts
Abandoned ≤ SL11 (Current Period)
(totInLostInRateSl11)		 double The total number of incoming calls abandoned within rate but inside service level 11. All Not Applicable
7 TilesTilesGrids
Abandoned ≤ SL12
(totInLostSl12)		 double The total number of incoming calls abandoned inside service level 12. All
66 Reports
8 TilesTilesGridsCharts
Abandoned ≤ SL12 (Current Period)
(totInLostInRateSl12)		 double The total number of incoming calls abandoned within rate but inside service level 12. All Not Applicable
7 TilesTilesGrids
Abandoned ≤ SL2
(totInLostSl2)		 double The total number of incoming calls abandoned inside service level 2. All
66 Reports
8 TilesTilesGridsCharts
Abandoned ≤ SL2 (Current Period)
(totInLostInRateSl2)		 double The total number of incoming calls abandoned within rate and inside service level 2. All Not Applicable
7 TilesTilesGrids
Abandoned ≤ SL3
(totInLostSl3)		 double The total number of incoming calls abandoned inside service level 3. All
66 Reports
8 TilesTilesGridsCharts
Abandoned ≤ SL3 (Current Period)
(totInLostInRateSl3)		 double The total number of incoming calls abandoned within rate and inside service level 3. All Not Applicable
7 TilesTilesGrids
Abandoned ≤ SL4
(totInLostSl4)		 double The total number of incoming calls abandoned inside service level 4. All
66 Reports
8 TilesTilesGridsCharts
Abandoned ≤ SL4 (Current Period)
(totInLostInRateSl4)		 double The total number of incoming calls abandoned within rate and inside service level 4. All Not Applicable
7 TilesTilesGrids
Abandoned ≤ SL5
(totInLostSl5)		 double The total number of incoming calls abandoned inside service level 5. All
66 Reports
8 TilesTilesGridsCharts
Abandoned ≤ SL5 (Current Period)
(totInLostInRateSl5)		 double The total number of incoming calls abandoned within rate and inside service level 5. All Not Applicable
7 TilesTilesGrids
Abandoned ≤ SL6
(totInLostSl6)		 double The total number of incoming calls abandoned inside service level 6. All
66 Reports
8 TilesTilesGridsCharts
Abandoned ≤ SL6 (Current Period)
(totInLostInRateSl6)		 double The total number of incoming calls abandoned within rate and inside service level 6. All Not Applicable
7 TilesTilesGrids
Abandoned ≤ SL7
(totInLostSl7)		 double The total number of incoming calls abandoned outside service level 6. All
66 Reports
8 TilesTilesGridsCharts
Abandoned ≤ SL7 (Current Period)
(totInLostInRateSl7)		 double The total number of incoming calls abandoned within rate but outside service level 6. All Not Applicable
7 TilesTilesGrids
Abandoned ≤ SL8
(totInLostSl8)		 double The total number of incoming calls abandoned inside service level 8. All
66 Reports
8 TilesTilesGridsCharts
Abandoned ≤ SL8 (Current Period)
(totInLostInRateSl8)		 double The total number of incoming calls abandoned within rate but inside service level 8. All Not Applicable
7 TilesTilesGrids
Abandoned ≤ SL9
(totInLostSl9)		 double The total number of incoming calls abandoned inside service level 9. All
66 Reports
8 TilesTilesGridsCharts
Abandoned ≤ SL9 (Current Period)
(totInLostInRateSl9)		 double The total number of incoming calls abandoned within rate but inside service level 9. All Not Applicable
7 TilesTilesGrids
Abandoned SLOver (Current Period)
(totInLostInRateSlOver)		 double The total number of incoming calls abandoned within rate but outside service level. All Not Applicable
7 TilesTilesGrids
Answered > SLOver
(totInAnsSlOver)		 double The total number of Incoming Answered, answered outside service level. All
66 Reports
8 TilesTilesGridsCharts
Answered > SLOver (Current Period)
(totInAnsInRateSlOver)		 double The total number of Incoming Answered (Current Period), answered outside service level. All Not Applicable
7 TilesTilesGrids
Answered ≤ SL1
(totInAnsSl1)		 double The total number of Incoming Answered, answered inside service level 1. All
66 Reports
8 TilesTilesGridsCharts
Answered ≤ SL1 (Current Period)
(totInAnsInRateSl1)		 double The total number of Incoming Answered (Current Period), answered inside service level 1. All Not Applicable
7 TilesTilesGrids
Answered ≤ SL10
(totInAnsSl10)		 double The total number of Incoming Answered, answered inside service level 10. All
66 Reports
8 TilesTilesGridsCharts
Answered ≤ SL10 (Current Period)
(totInAnsInRateSl10)		 double The total number of Incoming Answered (Current Period), answered inside service level 10. All Not Applicable
7 TilesTilesGrids
Answered ≤ SL11
(totInAnsSl11)		 double The total number of Incoming Answered, answered inside service level 11. All
66 Reports
8 TilesTilesGridsCharts
Answered ≤ SL11 (Current Period)
(totInAnsInRateSl11)		 double The total number of Incoming Answered (Current Period), answered inside service level 11. All Not Applicable
7 TilesTilesGrids
Answered ≤ SL12
(totInAnsSl12)		 double The total number of Incoming Answered, answered inside service level 12. All
66 Reports
8 TilesTilesGridsCharts
Answered ≤ SL12 (Current Period)
(totInAnsInRateSl12)		 double The total number of Incoming Answered (Current Period), answered inside service level 12. All Not Applicable
7 TilesTilesGrids
Answered ≤ SL2
(totInAnsSl2)		 double The total number of Incoming Answered, answered inside service level 2. All
66 Reports
8 TilesTilesGridsCharts
Answered ≤ SL2 (Current Period)
(totInAnsInRateSl2)		 double The total number of Incoming Answered (Current Period), answered inside service level 2. All Not Applicable
7 TilesTilesGrids
Answered ≤ SL3
(totInAnsSl3)		 double The total number of Incoming Answered, answered inside service level 3. All
66 Reports
8 TilesTilesGridsCharts
Answered ≤ SL3 (Current Period)
(totInAnsInRateSl3)		 double The total number of Incoming Answered (Current Period), answered inside service level 3. All Not Applicable
7 TilesTilesGrids
Answered ≤ SL4
(totInAnsSl4)		 double The total number of Incoming Answered, answered inside service level 4. All
66 Reports
8 TilesTilesGridsCharts
Answered ≤ SL4 (Current Period)
(totInAnsInRateSl4)		 double The total number of Incoming Answered (Current Period), answered inside service level 4. All Not Applicable
7 TilesTilesGrids
Answered ≤ SL5
(totInAnsSl5)		 double The total number of Incoming Answered, answered inside service level 5. All
66 Reports
8 TilesTilesGridsCharts
Answered ≤ SL5 (Current Period)
(totInAnsInRateSl5)		 double The total number of Incoming Answered (Current Period), answered inside service level 5. All Not Applicable
7 TilesTilesGrids
Answered ≤ SL6
(totInAnsSl6)		 double The total number of Incoming Answered, answered inside service level 6. All
66 Reports
8 TilesTilesGridsCharts
Answered ≤ SL6 (Current Period)
(totInAnsInRateSl6)		 double The total number of Incoming Answered (Current Period), answered inside service level 6. All Not Applicable
7 TilesTilesGrids
Answered ≤ SL7
(totInAnsSl7)		 double The total number of Incoming Answered, answered outside service level 6. All
66 Reports
8 TilesTilesGridsCharts
Answered ≤ SL7 (Current Period)
(totInAnsInRateSl7)		 double The total number of Incoming Answered (Current Period), answered outside service level 6. All Not Applicable
7 TilesTilesGrids
Answered ≤ SL8
(totInAnsSl8)		 double The total number of Incoming Answered, answered inside service level 8. All
66 Reports
8 TilesTilesGridsCharts
Answered ≤ SL8 (Current Period)
(totInAnsInRateSl8)		 double The total number of Incoming Answered (Current Period), answered inside service level 8. All Not Applicable
7 TilesTilesGrids
Answered ≤ SL9
(totInAnsSl9)		 double The total number of Incoming Answered, answered inside service level 9. All
66 Reports
8 TilesTilesGridsCharts
Answered ≤ SL9 (Current Period)
(totInAnsInRateSl9)		 double The total number of Incoming Answered (Current Period), answered inside service level 9. All Not Applicable
7 TilesTilesGrids

Support #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Connection ID
(connectionId)		 string The Connection ID which can be matched to Realtime Service logs. All Not Applicable
3 TilesTiles
Connection Time
(connectionTime)		 datetime The time at which the tile connected to the Realtime Service. All Not Applicable
3 TilesTiles
Incrementing Date / Time (UTC)
(tickTockDateTime)		 datetime Displays the current UTC Date/Time and updates every second. All Not Applicable
3 TilesTiles
Real Time Address
(realtimeAddress)		 string The URL of the Realtime Service. All Not Applicable
3 TilesTiles
Responsive Date / Time (UTC)
(tickTockNow)		 datetime Displays the current UTC Date/Time every time data is received. All Not Applicable
3 TilesTiles
Server Address
(serverAddress)		 string The URL of the Identity Portal. All Not Applicable
3 TilesTiles
Uptime Counter
(tickTockLong)		 double How long the real-time service has been running. Increases by 1 every second. All Not Applicable
3 TilesTiles

Trunk Usage #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Trunk Peak Usage
(trunkPeak)		 double The maximum number of trunks in use at any time within the given time period. All Trunk Usage Not Applicable
Trunk Peak Usage Incoming
(trunkPeakIn)		 double The maximum number of trunks in use at any time within the given time period for Incoming Calls. All Trunk Usage Not Applicable
Trunk Peak Usage Outgoing
(trunkPeakOut)		 double The maximum number of trunks in use at any time within the given time period for Outgoing Calls. All Trunk Usage Not Applicable
Trunk Percent Usage
(trunkPercent)		 double The maximum percentage of the available trunks in use at any time within the given time period. All Trunk Usage Not Applicable
Trunk Percent Usage Incoming
(trunkPercentIn)		 double The maximum percentage of the available trunks in use for Incoming Calls at any time within the given time period. All Trunk Usage Not Applicable
Trunk Percent Usage Outgoing
(trunkPercentOut)		 double The maximum percentage of the available trunks in use for Outgoing Calls at any time within the given time period. All Trunk Usage Not Applicable

User Effort #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Average User Effort
(avgUsrEff)		 double Average cumulative user time spent on calls (external calls only). All
38 Reports
 Not Applicable
Longest User Effort
(maxUsrEff)		 double The largest cumulative internal user resource spent on a single call (external calls only). All
38 Reports
 Not Applicable
Number Of Users
(cntUsrEff)		 double Total number of internal users involved in a call (external calls only). All
38 Reports
 Not Applicable
Shortest User Effort
(minUsrEff)		 double The shortest cumulative internal user resource spent on a single call (external calls only). All
38 Reports
 Not Applicable
Total User Effort
(totUsrEff)		 double Cumulative total of all internal users' time spent on a call (external calls only). All
38 Reports
 Not Applicable
Total User Effort (inc. IC)
(totUsrEffIncInt)		 double Cumulative total of all internal users' time spent on a call. All
38 Reports
 Not Applicable
Total User Effort Internal
(totUsrEffInt)		 double Cumulative total of all internal users' time spent on intercom calls. All
38 Reports
 Not Applicable

Users / Devices #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
Agent Licensed
(agtLic)		 boolean This agent is licensed. All Not Applicable
4 TilesTilesGrids
Agent Name
(agentName)		 string The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent. All
11 Reports
 Agent
Agent Number
(agentNum)		 string The Agent Number (Presence ID) of the Agent. All
11 Reports
 Agent
Answering Agent Name
(ansAgentName)		 string The name of the first agent that answered the call (if applicable). All
12 Reports
 Not Applicable
Answering Agent Number
(ansAgentNum)		 string The number of the first agent that answered the call (if applicable). All
12 Reports
 Not Applicable
Answering Device Name
(ansDevName)		 string The name of the first device the call was answered at. This will be empty if the call was not answered. All
7 Reports
 Not Applicable
Answering Device Number
(ansDevNum)		 string The number of the first device the call was answered at. This will be empty if the call was not answered. All
7 Reports
 Not Applicable
Answering Group Name
(ansGrpName)		 string The name of the first user group the call was answered at. This will be empty if the call was not answered. All
7 Reports
 Not Applicable
Answering User Name
(ansUserName)		 string The name of the first user the call was answered by. This will be empty if the call was not answered. All
13 Reports
 Not Applicable
Answering User Number
(ansUserNum)		 string The number of the first user the call was answered by. This will be empty if the call was not answered. All
13 Reports
 Not Applicable
Called User
(calledUserNum)		 string Called Party User Number associated with the call or call segment. All
3 Reports
 Not Applicable
Called User Name
(calledUserName)		 string Called Party User Name associated with the call or call segment. All
3 Reports
 Not Applicable
Calling Agent Name
(callAgentName)		 string Calling Party Agent Name associated with the call or call segment. All
7 Reports
 Not Applicable
Calling Agent Number
(callAgentNum)		 string Calling Party Agent Number associated with the call or call segment. All
7 Reports
 Not Applicable
Calling Device Name
(callDevName)		 string Calling Party Device Name associated with the call or call segment. All
7 Reports
 Not Applicable
Calling Device Number
(callDevNum)		 string Calling Party Device Number associated with the call or call segment. All
7 Reports
 Not Applicable
Calling User Name
(callUserName)		 string Calling Party User Name associated with the call or call segment. All
10 Reports
 Not Applicable
Calling User Number
(callUserNum)		 string Calling Party User Number associated with the call or call segment. All
10 Reports
 Not Applicable
Conference/Meeting Attendees
(confAtt)		 double The conference or meeting number of participants who attended. Teams
2 Reports
 Not Applicable
Conference/Meeting Name
(confName)		 string The conference or meeting name. All
14 Reports
 Not Applicable
Conference/Meeting Number
(confNum)		 string The conference or meeting number. All
14 Reports
 Not Applicable
Conference/Meeting Participants
(confParts)		 string The conference or meeting number of participants. Teams
2 Reports
 Not Applicable
Device Name
(extName)		 string The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device. All
7 Reports
 Not Applicable
Device Number
(extNum)		 string The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device. All
7 Reports
 Not Applicable
External Tenant ID
(extTid)		 string The ID of the external tenant. Teams
3 Reports
 Not Applicable
External Tenant Name
(extTname)		 string The name of the external tenant. Teams
3 Reports
 Not Applicable
First Rang Agent Name
(firstAgentName)		 string The name of the first agent the call rang at. All
7 Reports
 Not Applicable
First Rang Agent Number
(firstAgentNum)		 string The number of the first agent the call rang at. All
7 Reports
 Not Applicable
First Rang Device Name
(firstDevName)		 string The name of the first device the call rang at. All
7 Reports
 Not Applicable
First Rang Device Number
(firstDevNum)		 string The number of the first device the call rang at. All
7 Reports
 Not Applicable
First Rang Group Name
(firstGrpName)		 string The name of the user group where the call first rang at. All
7 Reports
 Not Applicable
First Rang User Name
(firstUserName)		 string The name of the first user the call rang at. All
7 Reports
 Not Applicable
First Rang User Number
(firstUserNum)		 string The number of the first user the call rang at. All
7 Reports
 Not Applicable
Group ID
(grpId)		 string The id of the user's primary group. All Call List (User Recorded Calls) Not Applicable
Last Answering Agent Name
(lastAnsAgentName)		 string The name of the last agent that answered the call (if applicable). All
7 Reports
 Not Applicable
Last Answering Agent Number
(lastAnsAgentNum)		 string The number of the last agent that answered the call (if applicable). All
7 Reports
 Not Applicable
Last Answering Device Name
(lastAnsDevName)		 string The name of the last device the call was answered at. This will be empty if the call was not answered. All
7 Reports
 Not Applicable
Last Answering Device Number
(lastAnsDevNum)		 string The number of the last device the call was answered at. This will be empty if the call was not answered. All
7 Reports
 Not Applicable
Last Answering User Name
(lastAnsUserName)		 string The name of the last user the call was answered by. This will be empty if the call was not answered. All
7 Reports
 Not Applicable
Last Answering User Number
(lastAnsUserNum)		 string The number of the last user the call was answered by. This will be empty if the call was not answered. All
7 Reports
 Not Applicable
Last Rang Agent Name
(lastAgentName)		 string The name of the last agent the call rang at. All
7 Reports
 Not Applicable
Last Rang Agent Number
(lastAgentNum)		 string The number of the last agent the call rang at. All
7 Reports
 Not Applicable
Last Rang Device Name
(lastDevName)		 string The name of the last device the call rang at. All
7 Reports
 Not Applicable
Last Rang Device Number
(lastDevNum)		 string The number of the last device the call rang at. All
7 Reports
 Not Applicable
Last Rang Group Name
(lastGrpName)		 string The name of the user group where the call last rang at. All
7 Reports
 Not Applicable
Last Rang User Name
(lastUserName)		 string The name of the last user the call rang at. All
7 Reports
 Not Applicable
Last Rang User Number
(lastUserNum)		 string The number of the last user the call rang at. All
7 Reports
 Not Applicable
Parked Slot
(parkSlt)		 string The parking slots the call or call segment has been parked at. All
13 Reports
 Not Applicable
Queue Name
(hgName)		 string The name of the queue the current call segment was presented from. All
19 Reports
 Queue
Queue Number
(hgNum)		 string The number of the queue the current call segment was presented from. All
18 Reports
 Queue
Transferred From Agent
(xfrFromAgentNum)		 string The number of the agent the call was transferred (or overflowed) from. All
5 Reports
 Not Applicable
Transferred From Agent Name
(xfrFromAgentName)		 string The name of the agent the call was transferred (or overflowed) from. All
5 Reports
 Not Applicable
Transferred From Device
(xfrFromDevNum)		 string The number of the device the call was transferred (or overflowed) from. All
5 Reports
 Not Applicable
Transferred From Device Name
(xfrFromDevName)		 string The name of the device the call was transferred (or overflowed) from. All
5 Reports
 Not Applicable
Transferred From Device Type
(xfrFromDevType)		 string The type of the device the call was transferred (or overflowed) from. All
5 Reports
 Not Applicable
Transferred From User Name
(xfrFromUserName)		 string The name of the user the call was transferred (or overflowed) from. All
5 Reports
 Not Applicable
Transferred From User Number
(xfrFromUserNum)		 string The number of the user the call was transferred (or overflowed) from. All
5 Reports
 Not Applicable
Transferred To Agent
(xfrToAgentNum)		 string The number of the agent the call was transferred (or overflowed) to. All
5 Reports
 Not Applicable
Transferred To Agent Name
(xfrToAgentName)		 string The name of the agent the call was transferred (or overflowed) to. All
5 Reports
 Not Applicable
Transferred To Device
(xfrToDevNum)		 string The number of the device the call was transferred (or overflowed) to. All
5 Reports
 Not Applicable
Transferred To Device Name
(xfrToDevName)		 string The name of the device the call was transferred (or overflowed) to. All
5 Reports
 Not Applicable
Transferred To Device Type
(xfrToDevType)		 string The type of the device the call was transferred (or overflowed) to. All
5 Reports
 Not Applicable
Transferred To User Name
(xfrToUserName)		 string The name of the user the call was transferred (or overflowed) to. All
5 Reports
 Not Applicable
Transferred To User Number
(xfrToUserNum)		 string The number of the user the call was transferred (or overflowed) to. All
5 Reports
 Not Applicable
Trunk Name
(trunkName)		 string Trunk name involved in the call or call segment. All
13 Reports
 Not Applicable
Trunk Number
(trunkNum)		 string Trunk number involved in the call or call segment. All
13 Reports
 Not Applicable
User Group Name
(grpName)		 string The name of the user's primary group. All
9 Reports
 Not Applicable
User Name
(userName)		 string The name of the user involved in the call or call segment. All
12 Reports
 User
User Number
(userNum)		 string The number of the user involved in the call or call segment. All
12 Reports
 User

Voicemail Info #

Field Name
(Internal)		 Data Type Description Communications
Service		 Availability
Reports Tiles
% Total Voicemail Message Deleted
(perTotVmMsgDel)		 double The number of Deleted Voicemails as a percentage of the Deleted Voicemails for the report. ~.pbx.kazoo.name.~ Calls by Voicemail Box Not Applicable
% Total Voicemail Message New
(perTotVmMsgNew)		 double The number of New Voicemails as a percentage of the New Voicemails for the report. ~.pbx.kazoo.name.~ Calls by Voicemail Box Not Applicable
% Total Voicemail Message Saved
(perTotVmMsgSav)		 double The number of Saved Voicemails as a percentage of the Saved Voicemails for the report. ~.pbx.kazoo.name.~ Calls by Voicemail Box Not Applicable
% Voicemail Message Left (Calls In Unans)
(perVmMsgLeftCallsInUnAns)		 double The number of totVmMsg calls as a percentage of Incoming Unanswered ~.pbx.kazoo.name.~ Calls by Voicemail Box Not Applicable
% Voicemail Message Left (Calls In)
(perVmMsgLeftCallsIn)		 double The number of totVmMsg calls as a percentage of Incoming Calls ~.pbx.kazoo.name.~ Calls by Voicemail Box Not Applicable
Avg Voicemail Message Duration
(avgVmMsgLen)		 double The average duration of a voicemail message. ~.pbx.kazoo.name.~ Calls by Voicemail Box
6 TilesTilesGrids
Avg Voicemail Waiting Time
(avgVmMsgWait)		 double The average wait time of a voicemail message. ~.pbx.kazoo.name.~ Calls by Voicemail Box
6 TilesTilesGrids
Deleted Voicemails
(totVmMsgDel)		 double The total number of deleted voicemail messages. ~.pbx.kazoo.name.~ Calls by Voicemail Box
7 TilesTilesGrids
Longest Voicemail Message Duration
(maxVmMsgLen)		 double The longest duration of a voicemail message. ~.pbx.kazoo.name.~ Calls by Voicemail Box
6 TilesTilesGrids
Longest Voicemail Waiting Time
(maxVmMsgWait)		 double The longest wait time of a voicemail message. ~.pbx.kazoo.name.~ Calls by Voicemail Box
6 TilesTilesGrids
New Voicemails
(totVmMsgNew)		 double The total number of new voicemail messages. ~.pbx.kazoo.name.~ Calls by Voicemail Box
7 TilesTilesGrids
Saved Voicemails
(totVmMsgSav)		 double The total number of saved voicemail messages. ~.pbx.kazoo.name.~ Calls by Voicemail Box
7 TilesTilesGrids
Shortest Voicemail Message Duration
(minVmMsgLen)		 double The shortest duration of a voicemail message. ~.pbx.kazoo.name.~ Calls by Voicemail Box
6 TilesTilesGrids
Shortest Voicemail Waiting Time
(minVmMsgWait)		 double The shortest wait time of a voicemail message. ~.pbx.kazoo.name.~ Calls by Voicemail Box
6 TilesTilesGrids
Voicemail Box Name
(vmBoxName)		 string The name of the voicemail box a message is stored. ~.pbx.kazoo.name.~
13 Reports
 Not Applicable
Voicemail Box Number
(vmBoxNum)		 string The number of the voicemail box a message is stored. ~.pbx.kazoo.name.~
13 Reports
 Not Applicable
Voicemail Left
(vmMsgLeft)		 boolean Indicates if a voicemail message has been left. ~.pbx.kazoo.name.~
12 Reports
 Not Applicable
Voicemail Message Creation Time
(vmMsgCreated)		 datetime The date and time when the voicemail message was created. ~.pbx.kazoo.name.~
12 Reports
 Not Applicable
Voicemail Message Deletion Time
(vmMsgDeleted)		 datetime The date and time when the voicemail message was deleted. ~.pbx.kazoo.name.~
12 Reports
 Not Applicable
Voicemail Message Id
(vmMsgId)		 string The voicemail message id. ~.pbx.kazoo.name.~
12 Reports
 Not Applicable
Voicemail Message Length
(vmMsgLen)		 double The duration of the voicemail message. ~.pbx.kazoo.name.~
12 Reports
 Not Applicable
Voicemail Message Save Time
(vmMsgSaved)		 datetime The date and time when the voicemail message was saved. ~.pbx.kazoo.name.~
12 Reports
 Not Applicable
Voicemail Message State
(vmMsgState)		 string The current state of the voicemail message, New, Saved or Deleted. ~.pbx.kazoo.name.~
12 Reports
 Not Applicable
Voicemail Message Wait Time
(vmMsgWait)		 double The duration before a voicemail message was listened to. ~.pbx.kazoo.name.~
12 Reports
 Not Applicable