Connect Clients

Connect Clients #

Connect clients provide users with access to control over their phone, including access to call history, voicemail, contacts and where available softphone features.

Document note
Access to Connect clients is license controlled. If there is no reference to client permissions in the portal, access to Connect clients are not enabled.

Client Types #

The table below outlines the different Connect clients which are available, a brief description and a link to the client's dedicated documentation:

Client Description Documentation Links
Connect Desktop Desktop unified communications client supported on Windows 10 & 11. Docs
Connect CRM Embedded CRM clients supported in Salesforce & Microsoft Dynamics 365 Docs

Giving Users Access #

Access to Connect clients is controlled via user permissions. For details on the specific permissions, refer to the Users configuration area.