All Filter Fields #

The table below provides a description of each filter field available on the system and details of which reports they can be used on.

Agent Times #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Field Name (Internal)	Data Type	Description	Platforms	Reports
Agent State (agtState)	double (Agent State)	The availability state of an agent at a particular time.	All	2 Reports Agent Away Reason Summary Agent Status Detail
Duration (agtEvtDuration)	double	The length of time an agent was in a particular state.	All	Agent Status Detail
Away Reason (agtAwayReason)	string	Away Reason	All	2 Reports Agent Away Reason Summary Agent Status Detail
The Previous Agent State (prevAgentState)	double	The previous availability state of an agent at a particular time.	All	Agent Status Detail
The Next Agent State (nextAgentState)	double	The next availability state of an agent at a particular time.	All	Agent Status Detail

Call Info #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Field Name (Internal)	Data Type	Description	Platforms	Reports
Short Ringing (aband)	boolean	A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Short Ringing Outbound (abandOut)	boolean	A call is designated as Short Ringing when it is not answered, outbound and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Answered (ans)	boolean	Indicates whether the call or call segment was answered or not (Yes or No).	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Call Direction (callDir)	double (Call Direction)	The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent.	All	81 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Call Type (callType)	double (Call Type)	The type of call, either Internal (intercom [IC]) or External.	All	38 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Call List Teams Call List (User)
Outside Number (cli)	string	The telephone number associated with this call. This applies to external calls only.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Direct Inward Dial (ddi)	string	The significant Direct Inward Dial (DID) digits received from the network provider to identify a call originated via a particular DID number.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Abandoned (lost)	boolean	An incoming call that was not answered by a device/agent/user or relevant Mailbox/Voicemail.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Overflowed In (ovfIn)	boolean	Indicates whether the call overflowed in from a queue or group.	All	24 Reports Agent Status Summary Agent Summary Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
Overflowed Out (ovfOut)	boolean	Indicates whether the call overflowed out to another location.	All	24 Reports Agent Status Summary Agent Summary Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
Refused (ref)	boolean	Call was refused, not answered by an Agent/User it was presented to (but may have been answered by another).	All	21 Reports Agent Status Summary Agent Summary Call Cost by User Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
Short Answered (short)	boolean	A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls.	All	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Transferred In (xfrIn)	boolean	Indicates whether the call was transferred in from another device.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)
Transferred Out (xfrOut)	boolean	Indicates whether the call was transferred out to another device.	All	5 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk)
Caller ID Name (cliName)	string	The name provided by the network provider as being associated with the Caller ID.	All	33 Reports Call Cost by Number Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Number Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
DID Name (ddiName)	string	The name provided by the communications system as being associated with the Direct Inward Dial number for the call.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by DID Teams Call List Teams Call List (User)
Trunk to Trunk (trnkToTrnk)	boolean	A call that includes both an incoming and outgoing trunks.	All	59 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Area Code (cliArea)	string	The area code for the Caller ID number.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Area Code Teams Call List Teams Call List (User)
Country (cliCntry)	string	The country for the Caller ID number.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Country Calls by State/Province Teams Call List Teams Call List (User)
Location (cliLoc)	string	The location for the Caller ID number.	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Location Teams Call List Teams Call List (User)
State (cliState)	string	The state/province for the Caller ID number (NANPA region only).	All	14 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by State/Province Teams Call List Teams Call List (User)
Route Path Number (routePathId)	string	The Outside Number with the addition of any route information which has been pre-pended by the PBX.	~.pbx.kazoo.name.~, Teams	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Route Path Name (routePathName)	string	The Contact Name with the addition of any route information which has been pre-pended by the PBX.	~.pbx.kazoo.name.~, Teams	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Number Type (cliType)	double (Number Type)	The type (Local, National or International) for the Caller ID number.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Recorded (hasRec)	boolean	Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call.	All	15 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Teams Call List Teams Call List (User)
Outgoing Caller ID (outCli)	string	The telephone number presented on an outgoing call.	All	67 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Ring Time Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Outgoing Caller ID Name (outCliName)	string	The name presented on an outgoing call.	All	67 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Ring Time Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
DID Name/Presentation Name (dstName)	string	The DID name or the presentation number name.	All	74 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
DID/Presentation Number (dstNum)	string	The DID number or the presentation number.	All	74 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Billing Code (bill)	string	The billing code that was set against this call.	3CX	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Billing Code Teams Call List
Conference (conference)	boolean	The call was part of a conference.	All	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
PSTN Call (pstn)	boolean	Flag to indicate that this is part of a PSTN call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers

Call Info (Advanced) #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Field Name (Internal)	Data Type	Description	Platforms	Reports
Document ID (docId)	exactstring	Document ID.	All	38 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Teams Call List Teams Call List (User)
End Cause (endCause)	string (End Cause)	The end event reason code received from the telephone system in relation to this call	All	7 Reports Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Call List (User Recorded Calls) Call List (User)
Interaction ID (intId)	string	The PBX Interaction ID.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Media Server (mediaSrv)	string	The media server that handled the call on the PBX.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Account ID (siteId)	string	The ID of the communication system being monitored.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Away Reason Summary Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Account Name (siteName)	string	The name of the communication system being monitored.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Away Reason Summary Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Hang-up Cause (hangupCause)	string	The call Hang-up Cause provided by the communications platform.	All	31 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
SIP Call ID (sipCallId)	string	The unique SIP Call ID for the call leg.	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
PBX Type (pbxType)	string (PBX Type)	The type of PBX the call was made on.	All	80 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Start Cause (startCause)	existdouble	The start event reason code received from the telephone system in relation to this call	All	7 Reports Call Cost by User Call List (User Recorded Calls) Call List (User) Calls by User Calls by User Group Calls Completed by Agent Calls Completed by User

Call Times #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Field Name (Internal)	Data Type	Description	Platforms	Reports
Call Duration (duration)	double	The total duration for this call or call segment including ring, hold and talk durations.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Hold Time (hold)	double	The total time this call segment spent on hold.	~.pbx.kazoo.name.~, Teams	78 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Ring Time (ring)	double	The ring duration of the call or call segment.	All	78 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Start Time (start)	datetime	The time the call or call segment started ringing.	All	84 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Away Reason Summary Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Talk Time (talk)	double	The duration this call segment was in the answered state.	All	81 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Parked Time (park)	double	The total time this call segment spent parked.	All	63 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Conference/Meeting Scheduled End Time (confEnd)	datetime	The conference or meeting scheduled end time.	Teams	2 Reports Teams Call List Teams Call List (User)
Conference/Meeting Early Start (confPre)	double	The conference or meeting early start time.	Teams	2 Reports Teams Call List Teams Call List (User)
Conference/Meeting Scheduled Duration (confSchDur)	double	The conference or meeting number scheduled duration.	Teams	Teams Call List
Conference/Meeting Scheduled Start Time (confStart)	datetime	The conference or meeting scheduled start time.	Teams	2 Reports Teams Call List Teams Call List (User)
Poll Attempts (polls)	double	The number of times queue calls was presented to an agent	All	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List

Call Totals #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Field Name (Internal)	Data Type	Description	Platforms	Reports
Conference/Meeting Overrun (confOvr)	double	The conference or meeting overrun time.	Teams	2 Reports Teams Call List Teams Call List (User)

Contact Info #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Field Name (Internal)	Data Type	Description	Platforms	Reports
Contact Tag 1 (tagFld1)	string	The data from tag field 1 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 10 (tagFld10)	string	The data from tag field 10 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 2 (tagFld2)	string	The data from tag field 2 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 3 (tagFld3)	string	The data from tag field 3 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 4 (tagFld4)	string	The data from tag field 4 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 5 (tagFld5)	string	The data from tag field 5 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 6 (tagFld6)	string	The data from tag field 6 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 7 (tagFld7)	string	The data from tag field 7 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 8 (tagFld8)	string	The data from tag field 8 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Tag 9 (tagFld9)	string	The data from tag field 9 of the matching contact record for this call.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Matched (hasContMatch)	boolean	The call has one or more contact matches.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Company Name (compName)	string	The company name of the matched contact.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Contact Name (contName)	string	The full name of the matched contact. If there is no contact match, this will be the Caller ID Name.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
CRM ID (crmId)	string	The reference of the matched contact in an external CRM system.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Email (email)	string	The email address of the matched contact.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Job Title (jobTitle)	string	The job title of the matched contact.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers

Users / Devices #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Field Name (Internal)	Data Type	Description	Platforms	Reports
Agent Name (agentName)	string	The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Agent Number (agentNum)	string	The Agent Number (Presence ID) of the Agent.	All	82 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Answering Agent Name (ansAgentName)	string	The name of the first agent that answered the call (if applicable).	All	59 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Answering Agent Number (ansAgentNum)	string	The number of the first agent that answered the call (if applicable).	All	59 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Answering Device Name (ansDevName)	string	The name of the first device the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Answering Device Number (ansDevNum)	string	The number of the first device the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Answering User Name (ansUserName)	string	The name of the first user the call was answered by. This will be empty if the call was not answered.	All	60 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
Answering User Number (ansUserNum)	string	The number of the first user the call was answered by. This will be empty if the call was not answered.	All	60 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
Device Name (extName)	string	The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device.	All	76 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
Device Number (extNum)	string	The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device.	All	76 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Top Dialed Numbers Top Received Numbers
First Rang Agent Name (firstAgentName)	string	The name of the first agent the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang Agent Number (firstAgentNum)	string	The number of the first agent the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang Device Name (firstDevName)	string	The name of the first device the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang Device Number (firstDevNum)	string	The number of the first device the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang User Name (firstUserName)	string	The name of the first user the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang User Number (firstUserNum)	string	The number of the first user the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Queue Name (hgName)	string	The name of the queue the current call segment was presented from.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Queue Number (hgNum)	string	The number of the queue the current call segment was presented from.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Agent Status Detail Agent Status Summary Agent Summary Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers Trunk Usage
Last Rang Agent Name (lastAgentName)	string	The name of the last agent the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang Agent Number (lastAgentNum)	string	The number of the last agent the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang Device Name (lastDevName)	string	The name of the last device the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang Device Number (lastDevNum)	string	The number of the last device the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang User Name (lastUserName)	string	The name of the last user the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang User Number (lastUserNum)	string	The number of the last user the call rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
User Name (userName)	string	The name of the user involved in the call or call segment.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
User Number (userNum)	string	The number of the user involved in the call or call segment.	All	79 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers
Transferred From Agent Name (xfrFromAgentName)	string	The name of the agent the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From Agent (xfrFromAgentNum)	string	The number of the agent the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From Device Name (xfrFromDevName)	string	The name of the device the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From Device (xfrFromDevNum)	string	The number of the device the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From User Name (xfrFromUserName)	string	The name of the user the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred From User Number (xfrFromUserNum)	string	The number of the user the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Agent Name (xfrToAgentName)	string	The name of the agent the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Agent (xfrToAgentNum)	string	The number of the agent the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Device Name (xfrToDevName)	string	The name of the device the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Device (xfrToDevNum)	string	The number of the device the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To User Name (xfrToUserName)	string	The name of the user the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To User Number (xfrToUserNum)	string	The number of the user the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Answering Group Name (ansGrpName)	string	The name of the first user group the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
First Rang Group Name (firstGrpName)	string	The name of the user group where the call first rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Rang Group Name (lastGrpName)	string	The name of the user group where the call last rang at.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
User Group Name (grpName)	string	The name of the user's primary group.	All	73 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Call List (User Recorded Calls) Call List (User) Call Tag Summary Calls by Account Calls by Area Code Calls by Billing Code Calls by Business Area Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by Device Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Ring Time Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Service Number Calls by Silence Time Calls by State/Province Calls by Talk Time Calls by Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls by Week Calls Completed by Agent Calls Completed by User Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User Top Dialed Numbers Top Received Numbers Trunk Usage
Last Answering Agent Name (lastAnsAgentName)	string	The name of the last agent that answered the call (if applicable).	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering Agent Number (lastAnsAgentNum)	string	The number of the last agent that answered the call (if applicable).	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering Device Name (lastAnsDevName)	string	The name of the last device the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering Device Number (lastAnsDevNum)	string	The number of the last device the call was answered at. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering User Name (lastAnsUserName)	string	The name of the last user the call was answered by. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Last Answering User Number (lastAnsUserNum)	string	The number of the last user the call was answered by. This will be empty if the call was not answered.	All	45 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Non-Segmented) Call List (Rated Calls Non-Segmented) Call List (Recorded Calls) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Top Dialed Numbers Top Received Numbers
Conference/Meeting Name (confName)	string	The conference or meeting name.	All	52 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by Meeting Top Dialed Numbers Top Received Numbers
Conference/Meeting Number (confNum)	string	The conference or meeting number.	All	52 Reports Abandoned Calls by Day Abandoned Calls by Day & Time Abandoned Calls by Month Abandoned Calls by Time Abandoned Calls by Week Call Cost by Number Call Cost by Number Type Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Call Tag Summary Calls by Account Calls by Area Code Calls by Country Calls by Day Calls by Day & Time Calls by Day of Week Calls by Day of Week & Time Calls by DID Calls by Duration Calls by Hold Time Calls by Location Calls by Month Calls by Number Calls by Number Type Calls by Ring Time Calls by Service Number Calls by State/Province Calls by Talk Time Calls by Time Calls by Week Incoming Calls by Route Path Name Incoming Calls by Route Path Number Outgoing Calls by Caller Id Name Outgoing Calls By Caller Id Number Service Level by Account Service Level by Day Service Level by Day & Time Service Level by Time Teams Call List Teams Call List (User) Teams Calls by Meeting Top Dialed Numbers Top Received Numbers
Conference/Meeting Participants (confParts)	string	The conference or meeting number of participants.	Teams	2 Reports Teams Call List Teams Call List (User)
External Tenant ID (extTid)	string	The ID of the external tenant.	Teams	5 Reports Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
External Tenant Name (extTname)	string	The name of the external tenant.	Teams	5 Reports Teams Call List Teams Call List (User) Teams Calls by External Tenant Teams Calls by Meeting Teams Calls by User
Parked Slot (parkSlt)	string	The parking slots the call or call segment has been parked at.	All	26 Reports Call Cost by User Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Teams Call List
Conference/Meeting Attendees (confAtt)	double	The conference or meeting number of participants who attended.	Teams	2 Reports Teams Call List Teams Call List (User)
Transferred From Device Type (xfrFromDevType)	string	The type of the device the call was transferred (or overflowed) from.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Transferred To Device Type (xfrToDevType)	string	The type of the device the call was transferred (or overflowed) to.	All	28 Reports Call Cost by User Call List (Internal) Call List (Queue Calls) Call List (Rated Calls Segmented) Call List (Segmented) Call List (Trunk-Trunk) Calls by Billing Code Calls by Business Area Calls by Device Calls by Parking Slot Calls by Primary Topic Calls by Queue Name Calls by Queue Number Calls by Score Metric Calls by Sentiment (Customer) Calls by Sentiment (User) Calls by Silence Time Calls by Topic Cluster Calls by User Calls by User Group Calls by Voicemail Box Calls Completed by Agent Calls Completed by User Queue Calls by Day Queue Calls by Day & Time Queue Calls by Time Queue Performance By Name Queue Performance By Number
Group ID (grpId)	string	The id of the user's primary group.	All	Call List (User Recorded Calls)

Voicemail Info #

Field Name (Internal)	Data Type	Description	Platforms	Availability
Field Name (Internal)	Data Type	Description	Platforms	Reports
Voicemail Box Name (vmBoxName)	string	The name of the voicemail box a message is stored.	~.pbx.kazoo.name.~	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Voicemail Box Teams Call List
Voicemail Box Number (vmBoxNum)	string	The number of the voicemail box a message is stored.	~.pbx.kazoo.name.~	13 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Calls by Voicemail Box Teams Call List
Voicemail Message Creation Time (vmMsgCreated)	datetime	The date and time when the voicemail message was created.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message Deletion Time (vmMsgDeleted)	datetime	The date and time when the voicemail message was deleted.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message Id (vmMsgId)	string	The voicemail message id.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message Length (vmMsgLen)	double	The duration of the voicemail message.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message Save Time (vmMsgSaved)	datetime	The date and time when the voicemail message was saved.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List
Voicemail Message State (vmMsgState)	string	The current state of the voicemail message, New, Saved or Deleted.	~.pbx.kazoo.name.~	12 Reports Call List (Abandoned Calls) Call List (Internal) Call List (Non-Segmented) Call List (Queue Calls) Call List (Rated Calls Non-Segmented) Call List (Rated Calls Segmented) Call List (Recorded Calls) Call List (Segmented) Call List (Trunk-Trunk) Call List (Unreturned Abandoned Calls - no filter) Call List (Unreturned Abandoned Calls) Teams Call List